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June 2024 by Julie Dahan
Great hardware store for certain items
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June 2024 by dan b
On the very rare occasion that anyone actually answers the phone in a department (particularly the paint department) the phone will ring forever they will finally pick up, not say a word (although you can hear talking in the background) then immediately hang up on you. This has happened multiple times on multiple different occasions when trying to find out if they have an item in stock. If you could trust the online inventory #'s (which are often inaccurate) then this would not be an issue. Because the staff won't answer the phone (or just hang up on you when they do) and because of inaccurate online stock #'s your only choice is to waste your time going to the store only to find out the online "in stock" item isn't "in stock" . Terrible customer service and unreliable online inventory #'s means I'll go to Home Depot from now on-at least there they answer the phone and try to help.
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June 2024 by Dudster T
Update: Rating reduced to a two due to giving the standard corporate response, which usually means there will be no corrections made. Instead of a corporate response there should be a coordinated response.
The product I needed was in stock, as stated online. The item was reasonably priced based on the quality. I received assistance in plumbing when I asked, and I received assistance with loading the heavy box.
But...my box was damaged, and I had to take the risk that nothing was damaged or missing. Many of the boxes in the bath section were damaged, opened, or re-sealed. On the shower door isle, there are broken displays and a general disorder. Unfortunately, there are many aisle in disorder with missing products and displays. It is a very dirty Lowes, shelves, old stock, and floors. It was more like being in a discount warehouse, just not discount pricing. This Lowe's has one of the worst loading areas I have experienced as it is not covered, and I had to park in a travel lane with a dually. I'm hopeful someone at the headquarters will read the recent reviews, actually visit the store, look past the receipts, and make the needed improvements. This is a high volume store that has lost its identity. I will stick with Mebane and Roxboro.
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June 2024 by Kevin Swain (Lt.)
Store has really gone down hill over the years. Always a mess and no help. Atleast it's convenient.
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May 2024 by Nataliy Corbin
I love Lowes. And I came to.the conclusion that Lowes is much cheaper than Home Depot
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May 2024 by Scott Doron
The Chapel Hill Lowes is dysfunctional. I have been waiting for a refund of almost $1,000 for over a month - corporate Lowe's got involved and requested a refund - but the local store still hasn't provided.
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May 2024 by Josh Lamb
Great location, plenty of staff and self check out for speedy in/out shopping.
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May 2024 by Amy Zhang
Frank was so sweet and helped my mom pick out some wooden planks and get them to her car. Thanks so much for your help!
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May 2024 by Wayne Uber
Absolute worst restrooms! Staff wandering the aisles are oblivious. I walked the entire store without being greeted or asked if I needed assistance.
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April 2024 by Jason McCarter
Horrible service in the hardware section. Needed assistance and the associate dedicated to this area came across as being inconvenienced and grumpy. Good bye Lowe's of Chapel Hill. Never again ?
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April 2024 by Gregory Rourke
As owner operator of LG Renovations, Lowe's is one of my favorite places, as a grown man in a candy shop... Quality tools and materials.. Very knowledgeable and helpful staff.... Lowe's Rockz...
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April 2024 by David Davis
When I need to find anything I need I go to Lowe’s
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April 2024 by Brian J
This lowes has terrible inventory maintenance and control since Covid (when they let all their inventory walk out the door). Otherwise, it's just another Lowes
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March 2024 by Jeffrey Paulino
My favourite store
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March 2024 by Roger P
Always a great selection of products at low prices. It's our go-to hardware store!
