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March 2024 by Sathyananda Villavicencio R
Excellent for notary services
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January 2024 by Anna C.
I wanna give a special shout out to Tadhg (hope I spelled that right)! He was super helpful and friendly, which I appreciated so much. I also work in a customer service oriented job, so I can tell when someone genuinely cares and goes above and beyond! The other young man working there was nice as well from what I witnessed waiting in line.
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December 2023 by Joy Hiovich Parks
Customer service is terrific.
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December 2023 by Karen Holland
My husband and I went in for fingerprinting for a visa, and were helped by THE nicest, most patient employee, William! He seriously couldn't have been more helpful!! We were greatly appreciative!
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December 2023 by Leigh Holmes
Had a great experience! I came in close to closing time and had to send out seven packages. Tadhg and Ray were extremely helpful, efficient and happy! Thank you!
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October 2023 by Michael Cashwell
Outstanding customer service yesterday! Needed several electronic files changed to a different format. This store helped me to email them the files, they made the changes, and emailed those changed files back to me. Customer service representative De did a great job! Thanks guys.
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October 2023 by Billy Butcher
The Best! Give this UPS store your business. They are so helpful with any needs you may have. :)
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October 2023 by Jenn Bellamy
Well-maintained store and incredibly helpful staff. She gave really great advice about not shipping internationally due to the cost far outweighing the worth of my return. Thanks a ton!
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September 2023 by madi manwill
This is my closest UPS store, however I will never be going back based off my very uncomfortable encounter today. I was wanting to return some Amazon packages and I was “helped” by one of their employees who was a woman with curly hair shoulder length hair (did not her name) . I mistakenly didn’t tape my box for the return and when I said “ I thought it didn’t need a box” she snarkily replied “it does if you would take the time to read the instructions fully”. She then proceeded to tell me that it was going to be an extra dollar to tape the box. After this encounter I felt really uncomfortable that I asked for that package back because I would like to return it another day, to which she huffed very loudly and rolled her eyes. I am not sure why she decided that I needed to be treated that way, but I won’t be coming back to this location. The UPS store on Avent Ferry Road is always amazing and treats me with kindness and respect! Go there instead :)
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September 2023 by John Christian
Just called to check to see if my package arrived and had an extremely rude women behave in a disrespectful and dismissive manner. Horrible customer service!
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July 2023 by David S
Have been back a few times within the past year (2022/2023) after a 6 year hiatus. I think management has changed. The atmosphere and staff are wonderful and I'll continue to use this store going forward.**** Editing this review****Rude and made a big deal that I was dropping off a package that had a prepaid label and it wasn't taped up.... Said they usually charge to tape multiple (I had two small packages) with prepaid labels since they don't make any money off of them. Even though it's right around the corner from me, I'll be using a different UPS store from now on. This doesn't reflect upon my overall opinion of UPS.
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July 2023 by Chad Mcachren
Visiting the UPS Store at 2474 Walnut St around 505pm 7/11/23. As I approached the register for a young man to help me. A lady abruptly yelled at me from a distance, "if you're gonna leave that package here, that's gonna cost you $7". I then replied that i was aware it was a USPS package and it's a $1 fee to accept them. She replied "since it's such a large package (14x14x14) and they have no space they would have to charge $7 to keep it for the mailman tomorrow. If I didn't want to pay I can take it to the Post Office this is the UPS store". I then asked the employee for her name and the corporate phone number. When she returned with the information I proceeded to leave when she yelled out at me again from a distance "You go on an have any kinda day you wanna have!"I replied that she may have a problem. she than began yelling at me even as I exited the store. I noticed at that point she was putting on a show for the employees as well as the half dozen customers inside that had her full attention. I found LeShay to be the elder of the staff. Which this is very sad that she would set that kind of example for them. After i read a couple dozen Google reviews stating employee's are encouraged by the owner to ask for extra charges. Also the number of reviews mentioning the rudeness of the store staff. I'm not at all surprised of this encounter. Do your self a favor a go to any other location were professionalism has not been forgoton!
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March 2023 by bot n.
I've always had a good experience at UPS except here- they're so cheap that they charge for a line of tape! I'm shocked at how poor their willingness to simply ship out a package is. Go to any other ups store and they'll be sure to help get your shipments out.. avoid this one
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March 2023 by Mike Sanders
We just called this store looking to purchase some large boxes. The lady who answered the phone said "Sir I have a line out of the door and it is best you come in and hung up" I run a local busiess and with this kind of service I will order in bulk from uline directly!
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February 2023 by F Gong
They don’t know how to scan Amazon bar code return. So unprofessional
