-
March 2024 by Tamyra Bell
Today was my first time using H&R Block do my taxes. Sneha was so helpful and explained everything to me step by step throughout the process. I will DEFINITELY be coming back and will recommend her to friends/family!
-
March 2024 by Alexis Johnson
Annette should not be answering the phones or even working for you all. She is rude and disrespectful and kept cutting over me, could barely get a sentence out.
-
March 2024 by Zach Leos
Nasreen made sure we had the best experience possible. She looked out for us and helped us understand everything to the best of her ability. She was patient and understanding. Overall, she gave us great service. We will be back as long as she is our agent!
-
February 2024 by Robert Cassell
working with office is a friendly experience.
-
October 2023 by Allen Davis
This tax preparer gave me costly incorrect advice and did not properly process my return. Now I have to deal with NC Dept of Revenue and additional fees/interest. Do not go here!
-
April 2023 by Je’Nelle
Terrible service. Called to ask a question and hung up instead of answering the question. Called two times to get assistance. They hung up twice. Bad customer service
-
April 2023 by Pat W
The lady at the front desk was very rude and passive aggressive. I was denied a walk in, I wont ever be back.
-
March 2023 by Bryan S.
I needed tax assistance for 2 states due to moving this year. I booked an appointment and they called back stating the time I booked was actually not available, and they would have to check if someone can help with both states. They called me back and made me an appointment with someone who could help. When I called for confirmation of the time they had no record of the appointment they made with me. They didn't bother to write down the appointment they made. Pretty basic stuff. I would never work with this company again.
-
March 2023 by Jessica Loree
I've been with H&R Block since the mid 90's. They're always awesome as far as the people that work for them and if it were only about the staff I would give them 5 star's but the price is ridiculous. Especially considering how long I've been a customer. It cost me over 1/3 of my return to do my taxes even though it took less than 10 minutes. So, when it comes to the staff - 5 + star's. Cost 5 - star's.(Update - I just called the number you provided & it was just a really confused representative and finally he just said he would have my tax representative call me which I can't reiterate enough that she was fabulous all around. They always are and have been. My 3 stars is because I was charged over $400 out of my $1900 refund for a appointment that took less than 10 minutes. Which is always and has always been the case. It's ridiculous. Especially when I've been a loyal customer since the mid 90's. This will be my last year. Which I'm 42 so I have a lot of years left to work. Not to mention every year I send you 5 to 10 new customers because I would tell anyone who listened that H&R Block was the way to go- period. This year I've deterred I don't know how many people but a bad experience travels so much faster & impacts so many more people than a good review.. I Hope the $400 some dollar charge each year these past 4 or 5 yrs was worth it is all I've got to say. That and tell your friends. Even.. No. ESPECIALLY corporations can cross a line regardless of how long they've been with you. ??♀️ )
-
June 2022 by Sheila Rogge
I gave you guys a high score because it was extremely professional and fast. Mr. Whit was exceptional with helping me overtake the difficulty of getting taxes done. I am impressed to say the least. Last year was done very well also. Thank you all.
-
April 2022 by Naomi Coleman
There’s an Asian lady at this location who has a horrible demeanor about herself. She’s not a peoples person. I wouldn’t recommend her to my worse enemy. The front desk rep stuck me with her and I asked is there anyone else she lied and said no. The Asian lady hung up on me and blocked my calls one weekend. I won’t ever go back to this location if she’s still there. A person like her should serve in the army or as a correctional officer. Because that my friend is her attitude and it’s not polite and office like.
-
April 2022 by Angelica Dewberry
Because they were nice and helpful every time.
-
March 2022 by Maria Magdalena Ziegler
Because Jeanne Rogers was excellent! She listened to my concerns and doubts, and offered me the best options according to my situation. Best service I could find.
-
March 2022 by Darneice oliver
Very punctual and courteous staff member who was very knowledgeable about the laws dealing with taxes as well as the products your establishment offer.
-
March 2022 by Nique T (NiqueTRatedG)
My prepper was very knowledgeable and patient !
