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January 2024 by Chris “PK” Davis
Always a fun place to check out for your personal flavor needs
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December 2023 by Cynthia Gierer
Leslie was over the top helpful!Thank you ?
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August 2023 by L. S.
The sales associate on the floor was on her phone wireless in her ear. I asked her several questions about what I was looking for and she didn't take any time to assist. She just went back to her phone conversation. She was not friendly or helpful. I asked for a beach scented perfume/lotion and she said we are all out. That was not true. I found 3 or 4 looking on my own. It was still summer and they had several.
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July 2023 by Duchess M
Didn't know their stuff is so affordable. Their sales are awesome. Lots to choose from. Staff is friendly.
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May 2023 by Dominique McLamb
Clean store, great and friendly staff. Really easy to access if you want to avoid going to the mall to shop.
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March 2023 by Adam Steed
I don't go here often, so I'm not usually up in any sales. But, this time the cashiers were very helpful and informed me of their coupon policy, and even used a couple to help me save on my purchase. I appreciate that.
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February 2023 by Daizsa Nohemi
I have never experienced such a classless, unprofessional, and all around rude retail associate like I did when I encountered Olivia, one of the store managers here. She single handedly created the worst customer experience ever. I had an issue with my online order and needed to verify my order was ready for pickup. Instead of helping, Olivia insisted that I made a mistake and never placed an order at “her store” and that I should place a new order if I want assistance. Clearly that doesn’t work for me since I have my credit card statement showing I was clearly charged for an order. After minutes of being told I never even placed an order, she finally asked for some identifying information to attempt to look up the order and what do you know, she was able to find it. So at this point I was extremely upset and in the middle of asking a question she rudely interrupted me. I asked her to please not interrupt me and to let me finish talking and her response was “well I’m answering your question and you interrupted me a few minutes ago, but we won’t go there”. Excuse me? That’s when I hung up the phone and went to the location directly to get help. When I asked Olivia who her manager was all she said was “I’m the manager and you can speak to me”. When asked why she’s being so rude and if someone would even apologize for the inconvenience I had she literally laughed in my face and said “Is there anything else you need?” Ummm yes, an associate with some customer service skills would be preferred. I’m sure no one will even read this and more customers will have to encounter the extremely rude manager named Olivia.
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November 2022 by Joy Hiovich Parks
Absolutely love their wall flower scents and hand sops.
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September 2022 by Monique Martinez
Plug ins are on sale! New fall fragrances smell like heaven too!
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June 2022 by Tiffany Terhart
the wonderful humans at the store all need raises. I come out of my way to this location because the workers are way more genuine and kind than the ones at the location enar me in Raleigh.Each time I've been in this store there's been at least 1 rude, entitled, a-hole of a customer trying to make their day hell and from what I've seen they've always handed it professionally and with grace. Even today, as a man and his child are openly spewing rudeness at the workers behind the register because of a mistake HE made on HIS online order and tried to make his incompetentcy their problem, they kept it together way more than I ever could have.whoever their manager is, needs to realize they have a good batch and they need to be treated as such.
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June 2022 by Norman Clark
The store is nice but did not have the selection of merchandise that I'm used to seeing. Employees were very kind and helpful.
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May 2022 by London Simone
First I will like to start off by saying I had an awesome experience at this Bath & Body works store ? all of the staff was extremely friendly, helpful and courteous… I absolutely love coming to this store.. one of the employees actually stopped what she was doing to help me find a fragrance I was looking for which was “Open Sky” I was a little disappointed when the staff let me know that the store no longer had “Open Sky” any longer the employee definitely turned my upside down frown ? to a big smile ? when she found me a fragrance that had a lot of similarities to the spray I was actually looking for.. the bath & body works spray she found for me actually had an awesome lovely sent to it.. I absolutely loved it ? I was extremely happy / pleased ? with the body spray she founded for me. Hands down I will definitely be returning to this Bath & Body Works store.. If I could give way more than five stars ⭐️ I would! ???
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May 2022 by Adriana Price
I was on the phone with my mother on 4/29/22 , (around 7:45pm) I just wanted to say I over heard the cashier at the register( I unfortunately don’t know her name) while I was on the phone and I just wanted to say her customer service is immaculate. Nowadays it’s hard to find . She deserves a promotion or raise or even recognition because of her personality in general.
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May 2022 by Will Neese
Never too busy. Always someone available to help. Good stock/inventory.
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April 2022 by Justin Herring
They aren't knowledgeable on the company exchange policy. If they are then they aren't in agreeance with it. They are offensive and semi aggressive trying to investigate where the exchange products come from instead of just doing what they're supposed to do. They definitely need to be retrained when it comes to exchanges.
