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October 2024 by Mariah Ryder
I have never written a bad review but I think this needs to be said. Be CAREFUL how they charge your account. Im out $210 from them.
Originally I came in for my first time to get my lashes done. I went ahead and got the membership and then got my lashes done. The lash tech I had didn’t seem to like her job and I had asked her to help me find a shape to match my eyes the best and she didn’t help me at all. After 3 days my lashes were falling out horribly. I’ve gotten my lashes done at other places but this was not normal.
I really didn’t want to make a big deal about it, so I just called them up to cancel my membership and just be done from there.
They tell me I would have to pay to cancel the membership or I could pay a little more to get my lashes done again, and then I can cancel. I was annoyed but just went in anyway and got the lashes done.
I then told the front desk lady I wanted to cancel my membership and she gave me a form to fill out.
3 months later I was charged each month $70 without me knowing until it was 3 charges later.
I was hoping to explain to them that they accidentally charged my account and just for a refund since i hadn’t even step foot in their center. The manager just argued with me saying i signed some form to only “freeze” the account for 3 months. I was so confused because no where on the form did it mention anything like that.
I now have to dispute these charges and feel so tricked. Such a freakin hassle for no reason. From someone that’s worked in the service industry for years I’m so disappointed by everyone’s unprofessionalism.
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June 2024 by Michelle Smith
Specialities: Eye lashes
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April 2024 by Mila S
Alicia is such an amazing lash consultant and my lash stylist she was amzing
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April 2024 by Peggy Carroll
Taylor is amazing! So professional and talented!!Service: Eyelash extensions
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April 2024 by Kate Cronin
I came here a couple weeks ago & was nervous because it was my first time getting lash extensions ever. I was paired with Alicia and she made me feel so comfortable & explained the whole process to me beforehand. The lashes came out even better than I envisioned them & the customer service was A1. 10/10 definitely recommend booking with Alicia!!
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April 2024 by Kristine Crosby
Love this place! Staff and front desk is super friendly and Taylor is the best!
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April 2024 by Isobel Crawford
Love this studio! Alicia and Kara at the front desk were super welcoming and I was really impressed with by their AMAZING customer service. This is also the most spotless lash studio I’ve ever been to, I will be returning!
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April 2024 by Calli Rothenberg
Let me just say that Alicia is amazing. I came here and I got the best customer service experience I could hope for. From the warmest welcome, to being explained everything from lash styles to memberships and pricing so well. I trusted her and she made me feel so comfortable before I even walked in with the lash tech. Alicia made my day and I hope her bosses know what a huge asset they have there. I will be returning just because of her!!!!
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April 2024 by Terrie Myrick
Taylor has been my expert lasher for more than 2 years!! She always is very professional and works with me to make sure my lashes are the best!!!!It is so wonderful to walk in and be greeted by Alicia and Kara! They are so warm , kind and welcoming and really work well together!! A dynamic duo !?amazing lash!!!!!at waverly in Cary!!
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April 2024 by Emily Swanson
I’ve had a membership at Amazing Lash in Cary (Waverly) since 2019 and have been very pleased with them. The staff and lash stylists are all top-notch at what they do. Because of my schedule, I’ve had several different stylists. Yet, every time, I get consistent results. The flexibility with scheduling and the membership benefits make looking good easy and affordable. Whether I’m saying hello to Kara to get checked in or having Tanner give me a refill, I’m always well taken care of and pleased with the results.
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March 2024 by Eloise L.
I last had my brows done there in June but there's been $79.99 unauthorized charges to my card for the last 9 months . I definitely do not recommend this sketchy place. I'm still trying to resolve this through my credit card company
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March 2024 by Cari Whittington
Fantastic , accessible, professional, comfortable, spotless salon!Service: Eyelash extensions
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March 2024 by Nadia Widdi
Rachel was very gentle and sweet and did such a great job with my eyebrows! I highly recommend, the entire staff is extremely sweet ?
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March 2024 by Tracy Elliott Gilbert
Rachel is so sweet and professional and is always making sure that you love your lashes before you leave.
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February 2024 by Chef Guada
Extremely disappointed with Amazing Lash Studio in waverly place. I’ve paid for a subscription for close to a year with no issues getting an appointment. The past 3-4 months have been horrible. I canceled my subscription because I didn’t see the point of paying $139 a month when I’m not able to get an appointment. Not sure if this is happening at other locations but waverly place has fallen off tremendously!!!! I can’t even get an appointment to get the remaining lashes removed. So I’ve resulted to plucking them out myself which is damaging my natural lash line. Their current schedule would work for people who work from home or don’t work at all. Super disappointing
