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February 2024 by Cassandra K.
This is absolutely unacceptable! I ordered two medium pizzas and this is how they looked. They put zero effort into making this pizza. Either they ran out of cheese or just didn't care and I believe it's the latter!!! A poorly made pizza! I could've gotten this out the frozen section. Pizza Hut you should be ashamed!
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January 2024 by Bryan J.
It's been awhile, but thought I would share anyway. Ordered a delivery order, didn't show, wife called and they said that DoorDash didn't deliver.....Not my problem.... Pizza was paid for and TIP was included. $50! When we called the store and the Company, we were told we would have to go to the store to see "Teddy" to get our refund. I ordered delivery so I wouldn't have to go anywhere. So why should I need to go to the store? Just refund my $50! So they have lost 2years worth of pizza deliveries....1 a week more or less. Keep making these DA decisions.... Papa John's and Domino's don't mind!
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December 2023 by Hanaa K.
They don't do their own delivery. They use doordash. Had I know that I would have ordered directly from there and would have saved on the $6 delivery fee. One pizza cost me $30 including delivery fee and tip. I asked for light sauce and there was so much sauce I had to scrape it off. They're usually very good but have been bad the last two times I ordered from them. It took around 40 minutes for delivery. Food came hot. The toppings are a lot less than usual as well as the excessive sauce so I give the pie a C. It was definitely not worth $30.
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February 2023 by Ashlee R.
Order was supposed to take 39-49 minutes and took almost 1.5 hrs then arrived with one wrong pizza and absolutely no taste.
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January 2023 by Anonymous C.
We decided to try a Pizza Hut Melt. I know it's supposed to be crispy but ours was burnt. I mean dark brown. When you place your order, ask for one that's edible!!
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December 2022 by Caitlyn B.
Poor service and poor food. Every time I have ordered from here my pizza has never been fully cooked. Do not waste your money here.
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August 2022 by Richard Thomas
The absolute worst! Ordered 2 meat lovers, & was delivered 1 pepperoni!The driver even said this happens all the time!Pizza Hut is a joke!
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November 2021 by Jennifer H.
**Disclaimer** I am originally from the Philly area. We KNOW what good pizza should taste like. This is the kind of place, that you go to for a 'quickie' to satisfy your hunger on those days when cooking sounds like a Herculean task and you really don't feel like getting dolled up or...dressed...to go to a better place. Nope. This is the equivalent to another major name brand fast food place for when you crave a hamburger. However, with all of this being said, each location is pretty reliable in how your pizza will look/taste. There isn't much difference in locations. It is what it is. There is something very weirdly comforting in this thought. I am still surrounded by boxes, with most of my pantry somewhere in the wilds of the boxes in my kitchen. I open my new fridge & it is a barren wasteland that only has creamer & milk (cereal does not require anything other than a bowl, a spoon & milk). I have had a very weird week so far & it's just Tuesday. My energy levels are very low & so....I was in need of a 'quickie'. I must say, I used to have to order some small item with my pizza to meet the delivery minimums so, silver lining to Covid I guess. I only had to order my pizza. The friendly delivery guy was very prompt and I actually got a hot pizza delivered. It had been a long while since I got a hot pizza so it was a very pleasant surprise. I open the box & there it is. My hand tossed garlic crust cheese pizza. I know to take a handful of paper towel to daub the top of the pizza...I mean come on. It may be a quickie but it's still Pizza Hut. Once that was finished, I see that yes, there is the obligatory browned cheese on top of a sloppy and thick crust with bland sauce. Still...it's very satisfying. Another silver lining to ordering from the Hut is this; Cold Pizza Hut is some of the BEST cold pizza ever so left overs are always welcome here! I can look forward to a couple more meals with the cold left overs. All in all, you get what you pay for which nowadays is something to look forward to. This is actually a value given the prices as well as some of the other pizza delivery charges. While I don't recommend making a habit of the Hut, for what it is I find it to be an old 'friend'.
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September 2021 by Marjorie J.
The worst service ever......we placed our order at 7:41PM and its now 9:48PM and still haven't received our order....called the number that's supposed to be the store number and was supposed to be transferred to a manager that never answered.then after calling back 6 more times I was finally told that our order was canceled a minute after we placed it.....If I could give no stars thats what I would give.....NEVER ORDERING FROM PIZZA HUT EVER AGAIN
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June 2021 by Justin S.
These morons don't bring you silverware when you order pasta. It's common sense if you're delivering to a hotel that the people in it won't have their own silverware.
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October 2019 by Simone R.
OMG! My mother and I ordered a very expensive pizza today and it was the worst pizza ever. When it was delivered, it was cold and dry. I'm serious. We were so disappointed. I will never order there again. $23.00 for a dry, cold, skimpy pizza. Don't waste your money!
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August 2019 by Omous A.
Got delivery. Very undercooked Calzone. Had to bring the delivery order to them to get a refund
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August 2019 by Pam B.
Worst customer Service I've had in a long time they post on their marquee two pizzas two toppings special that they won't honor it! At least that's what the girl behind the counter said with the septum piercing. Where is the Customer Service anymore not a Papa John's
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March 2019 by Mya J.
Very disappointed. My order was not complete.And staff was very argumentative. I asked for the name of the regional manager and was told that they didn't know! I will not be giving them my business.
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December 2018 by Joy B.
Hung up the phone after waiting on hold for six minutes with not one person answering the phone on a Monday at 2:45 in the afternoon. Manager should be fired.