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March 2024 by Cynthia N.
A very clean story and very welcoming staff, kind and courteous. I must give another 5 star to Davere (hope I spelled it correctly…), she was so helpful and took the time to explain me steps of dealing with oily skin, my skin tone colour etc…I will definitely take another trip to the USA at that particular Ulta.????????
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March 2024 by Jessica Barr
Elliah at the Brow Bar is truly amazing at what she does! 10/10 would absolutely recommend!
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February 2024 by Omotola
I had such an amazing experience at the Ulta store ! Thank you @Jessica for being so great. She helped me find my products, helped me with my items, and created an account for me.Looking forward to visiting the store again when next I’m in watertown.
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January 2024 by Laura Begg
The salon here is unmatched. The associates are knowledgeable and welcoming. I highly recommend this Ulta.
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January 2024 by Tracy Tanner
Shout out to Leslie, the manager at Ulta, for her excellent customer service. She was ready and willing to help make my transaction as smooth as possible and I appreciate her competence and problem-solving skills. She saved me over $60 and I am very appreciative for her help tonite. Great job, thank you.
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December 2023 by Dr. LaMont Barlow
I was visiting from out of town and stopped in by myself to pick up the Murad toner and face wash that I use but forgot to pack. The woman cashing me out asked if I wanted to sign up for a rewards card “for my wife or girlfriend.” As a gay man, the assumption made me uncomfortable. I would hope that a place like Ulta would have some sort of diversity training to prevent homophobic microaggressions like this.I still support the company, just not the Watertown franchise. I guess this one is only for women.
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December 2023 by Deanna Chorzelewski
I had an appointment on Friday (12/15) with Cassie. She is very professional, honest with her work, and just so wonderful. She takes pride in what she does,which makes her a great stylist. As soon as you sit in her chair she lets you know it’s a safe place. I felt comfortable with her keeping it as a safe place with her being my stylist. I recommend Cassie if anybody would like to have their hair or makeup done. She is gifted with many talents. Besides my experience with Cassie, the salon was a welcoming friendly atmosphere while getting self care done (my hair) between her (Cassie) and the other stylist (I never got her name).
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December 2023 by Lynne
TERRIBLE CUSTOMER SERVICE!! The website for online orders was malfunctioning and i called the customer service 3 times to assist me, they could not look up the item, could not assist with online purchases and could honestly barely open their mouth to speak. I asked him exactly what was it that he could do and he couldnt even answer that! I asked to speak to a supervisor and he put me on hold, came back to barely able to get out of his mouth that no one was avaialable.. i could not listen to him anymore and had to hang up! Just aweful ..
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November 2023 by Kristen Lee-Smith
Definitely come to get your brows done with Elliah she’s amazingly sweet and my brows look perfect every time!
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October 2023 by Wendy G
What a fantastic store with every type of makeup product by various companies.We were looking for a specific eyelash curler and the first person serving us wasn't able to find it so she called for another employee to come help. Jeanne was the second person who came to help us. They didn't carry the eyelash curler we wanted, but we had fun talking to Jeanne about make up tutorials on YouTube.Eben though we bought the eyelash curler from Amazon, it was refreshing to see such excellent customer service and employees making an effort to finding an item as opposed to saying right away "We don't carry it."
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August 2023 by Tracie Stephens
Staff was more interested in talking amongst themselves then helping customers. I waited to get checked out. I finally left my products and left. Work is work. Customers are more important then socializing.
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July 2023 by Karyn Duffany
I don’t normally go out of my way to leave reviews. But Rebecca at the Watertown Ulta was beyond amazing. I’m not the biggest fan of shopping and she made the whole experience enjoyable and she truly impressed me. She knows her product, very friendly, polite, and just in general a real pleasure.
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July 2023 by Alexandra Dominy
had a great experience at the Benefit BrowBar with Elliah! she took the time to ask me about what shape I wanted, and showed me her mapping before she started waxing to ensure i would be happy with the results. This isn’t my usual spot I go to, but I am so happy I booked an appointment with Elliah, and will definitely return in the future.
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July 2023 by El Ro
Love it here. Lovely people and great prices
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June 2023 by Annamae Scheffy
Beyond upset with the rewards and they make it so hard you cant even get your birthday gift anymore I used to go on here and spend a few $100 every few months but Ill be taking my business to sephora as they treat you like your trying to steal the birthday gift because you cant get the birthday gift emails