January 2022 by m j
Bought a new leather sofa with there platinum protection plan. After 2 months the seat cushion collapsed leaving wrinkled leather on top of the sagging cushion.I was told I had to have their service department look at it.On the day of the scheduled service appointment they call me at noon to tell me the service person won't have time to repair it ( without seeing it) And I will have to reschedule.This is the worst customer service ever!
January 2022 by Valerie Hoover
I told him that what I wanted sat in a few and I bought it. And it's going to be delivered on Monday. It was a nice experience everybody was polite courteous and answered my questions when asked
January 2022 by Tracy Gray
Excellent, knowledgeable, extremely helpful service! I traveled 2 hours to get to this store and so glad I went! Mattress shopping was stressful but they helped me find the one i needed!
December 2021 by Jo Hood
I was able to find the items I was looking for. The salesperson, Tyis, was very helpful and the ordering/financing was a smooth process. There was a good balance- staff was available when needed, but did not hover. No pressure & I am grateful for that!
December 2021 by Linda Nava
We went in looking for a bed frame but left with a purchase to a whole new bedroom set. Thank you to Christine for being awesome and showing us everything available. Very detailed in her explanations and excellent customer service.
December 2021 by Mary Birts
Jacob is an excellent sales associate. He was close when needed him and allowed us to have the space to enjoy the furniture pieces without feeling pressure.Our day ended with us purchasing living room, bedroom and dining furniture. Jacob was able to answer any questions that we needed clarity concerning style, pricing, and delivery. Jacob stayed with us until we walked out of the front door.Thanks
November 2021 by Ricky OShaughnessy
We were met at the door and given directions as to where the items we were looking fo r and the associate answered any quetion we had . We were given prices and availability for all the items we may have been interested in . I saw within days that they had a sale going on and we called and purchased a area rug , the day after we purchased it, we got a call that it would be fed exed to us vs us having to drive 3 hours round trip .
November 2021 by Meaghan Flood
Worked with Christine today, what a gem! She made the whole process & experience so easy! I loved that she stayed close enough to keep an eye on what I liked (and made me a 'wish list') but far enough back to give us space to look at everything! Purchased several items, everything was in stock except the couch that I only have to wait a few weeks for. Awesome experience!Thank you Christine (and Raymour & Flanigan)!
October 2021 by Erin Kiechle
Raymour was great to work with! From helping me decide, to ordering and delivery…everything was wonderful! This isn’t the first time I’ve ordered from them. Their furniture is great quality! I had my previous living room furniture for 14 years. I highly recommend!
September 2021 by Michelle Bedo
Absolutely love this store. Bought a beautiful couch from them a few months back, today went in for a new mattress. Kathy was the best salesperson I've personally dealt with. She helped my husband and I pick exactly what we wanted, didn't force anything on us, and seemed to know exactly what she was talking about. Super friendly and knowledgeable!! Loved having her help us. Brian at customer service (i believe his name was Brian) was great as well!! We can't wait for our new mattress to arrive thanks to the help of the workers.
September 2021 by Tobi Lynn Newcombe
Come in and ask for Tobi in the Watertown store and I would be happy to help you. I promise you great customer care. Raymour and Flanigan is a great furniture and mattress store!
August 2021 by Brandon Block
Customer service was amazing. Worked with us to find what our daughter wanted in a bed. Made everything super easy. Highly recommend
August 2021 by Joseph Mack
Went in to look at a specific mattress but it's on back order for 6 months. So asked what the salesman he recommends. The mattress he showed me was very comfortable, I told him I am looking around for the time being and that if i decided to get that one , that i would be back. Shook my hand and very polite.
August 2021 by Memorie Sousa
The sales people in the store were very friendly and helpful but not too overwhelming or following us while we shopped. Delivery was 2 days later on a Sunday. The movers/installers were efficient and professional. They brought our table in the room and showed us how to insert and store the leaf for the table. They also put all of the chairs where we wanted them. We would definitely recommend them to anyone!
August 2021 by Chance McNutt
The sales person was very helpful and knowledgeable. She was also very efficient and did everything that she could to not waste our time by verifying our purchase timeline vs the availability. We will be repeat customers.