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October 2023 by Bonnie Walker
I love my new furniture, lights, end stands and rug. A new makeover. Christine was very helpful and enjoyable to work with.
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October 2023 by Paddy Hamilton
We spent a lot of time there choosing furniture and we never felt rushed. Jacob listened to us and helped us find exactly what we were looking for. Jacob is extremely knowledgeable about all of the product and if we weren't able to find what we were looking for on the floor, he would search online to find the perfect item for us. I would highly recommend Raymour & Flanagan to anyone in the market for furniture.
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October 2023 by Tebra Brownell
Becky, our sales rep was very knowledgeable and informative. She determined our needs, showed us everything that matched what we were looking for and was able to provide all of the info we needed to make a decision. The purchase process was easy and quick thanks to her. The store was neat and all personnel were friendly. Definitely a five-star experience!
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October 2023 by mike peters
Kris met my daughter and I and asked how he could help. I told him looking for living room sofa. He directed us to an area with plenty to choose from, we settled on reclining sofa, dual reclining loveseat, and a rocking recliner. Price was right, so got all 3 pieces. Set us up with delivery and set up (for a small fee) and 5 year protection all for under $2500. Can't wait until next Wednesday
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October 2023 by Zachary Redder
Christine was great! She helped me throughout the entire process, and delivered great service. The delivery team and the clerk at the desk who called about delivery was also very professional! My furniture is amazing!
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September 2023 by Karen O'Mara
Becky was wonderful - very helpful and professional..love the selection and prices....I only shop here for all my furniture needs. I would also like to recognize Luis and Ryan who did an excellent job with the delivery of my items - communicated delivery timing, were very helpful and professional..
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September 2023 by Steve Gleason
Jacob helped us find a new mattress and he was great. He showed us around quickly, then gave us a few minutes to find one we liked and was ready to help the minute we picked one out. Very grateful he didn't hover and/or try to push us one way or another, it made an otherwise dreadful process quick & painless.
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August 2023 by John Meyers
We like the quality, selection, and prices when stuff goes on sale. We have outfitted 7 apartment units with furniture exclusively from R&F over the past decade. We recently encountered a bump in the road with their credit verification system and it seems that this 3rd party system doesn't value customer loyalty over their mistakes. Too bad. R&F should consider a different system because it causes people like me to consider looking elsewhere after years of customer loyalty.
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August 2023 by Lee Ann Adams
I went into the store after checking 2 other stores prior. We recently moved to upstate NY and do not have any knowledge of furniture stores here.I had a lovely lady named Tobi that helped me with my mattress selection. I had asked to be left alone while I looked around. I then had to come back to the store later and she helped me with my mattresses and then furniture for home.They were having a great sale, so it was the best I found for price and comfort. She was so honest, kind, helpful and fun. I usually feel like the salesperson is just there for their commission, and really felt she was there for my furniture needs and not her commission. I ended up finding my bedroom and living room furniture with her help. I will be going back for more items and will use her again.Highly recommend!
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August 2023 by Alison LaJuett
Went in yesterday to browse and found the perfect dining set for our new home. Experience was no pressure. Salesperson Kathy was attentive, but didn’t push us or follow us around. Transaction was super quick. Good experience overall.
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August 2023 by Sharon Williamson
Customer service was a huge plus for me! I couldn’t ask for a better experience. Kathy Bright is the best! She made it easy and pain-free to buy my new mattress.
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July 2023 by Stacey Gensel
Went here to buy a chair..fabulous selection..of styles and range of prices..my boyfriend had made an appointment and the lady met us at the door..very friendly and informative..I tried a variety for comfort mostly..color and or pattern were important also..I walked around one chair to sit in it.when I spotted the ONE..loved the look..comfort..and price..
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June 2023 by Kelli Bell
I was greeted by Kathy and then allowed to look around at my leisure and when I was ready to discuss options she was available. I appreciate not being followed around, but knowing someone is there when I need assistance.
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June 2023 by Alexis Nahil
I was not able to accept my original furniture because it did not fit through any of my entryways, however, I went to the store and was able to exchange it for something else. Kathy and the regional manager (I believe his name is Mark) were very kind, helpful, and attentive throughout the process. I had an excellent experience with this R & F location and I am happy with my furniture. I'll be returning to this location for future purchases!
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June 2023 by Jalisa Watts
We have been coming here since we moved here in 2015. They always have a great selection in stock. They are never pushy and we always leave pleased with the decision that we have made. Our last encounter was with Ms. Kathy, she took such good care of us, that we felt like family. I will always recommend them to anyone I come in contact with.