10AM - 7PM
21290 Sams Drive Suite 3, Watertown10AM - 8PM
1290 Arsenal St, Watertown“I went into this store to gather some information about a new phone for my husband. Jayde was the employee who helped me -- she was friendly, helpful, knowledgeable, and competent. It was a pleasure to speak with her, and she gave me all of the information that I needed.”
10AM - 7PM
132 Court St, Watertown“stopped in looking for a cellphone case and came out with a nice inexpensive cellphone.the lady there has allot of knowledge on phones i just purchased the first smart phone . she is amazing go see her”
10AM - 7PM
21182 Salmon Run Mall Loop W #124, Watertown“The representative Tashawn R. was knowledgeable and personable. He made the process of upgrading my phone very easy and quick. Will definitely be using this location for all my needs in the future.”
“Best buy is best buy , I only buy when items are on sale, otherwise they are more expensive. I wish they were a certified Samsung repair outlet. That would make Samsung repairs much easier considering Syracuse is the closest one. I do recommed three free touchscreen monitor when you buy a stereo over $250 from Best buy. Look for sales and compare prices.”
“i absolutely can recommend t-mobile especially THIS t-mobile to everyone i know. Nathan helped me upgrade my line plus get airpods & an apple watch with no hassle. He took his time with helping me. we laughed a lot which made the experience 1000x better. customer service was excellent even when the customer service number from t-mobile was not. Appreciate nathan so much!!”
“This team is amazing...they work together like a well oiled machine...I went in to have one of my employees phone serviced...while that was being taken care of another gentlemen came up told me able a free phone to add to my business account...then showed me a multi charger & new pro buds...I told him that I had to leave but I would be back to get them...He called me Ms. Irving, and asked for my phone number...when I returned to get my employees phone they had all the items I needed bagged up, even the new free phone for my new employee...Thank you for the amazing service”
“Maggie in customer service was exceptional today. When I walked in to do a couple returns I noticed the line was four or five people deep. Planning on waiting, I settled into the line and chatted with other customers also in line. Maggie was going zip zip zip through that line that I blinked and it was already my turn. She was the perfect balance of friendly and focused. She processed my returns no problem and even through the PPE mask she shared a smile and a "have a great day". During those tough times it's people like Maggie who keep customers coming back. Thanks for being here today.”
“We were in to get a new phone's screen protector applied. Nice employees, we were brought over pretty much right when we arrived. The guy started the process when another customer walked in. He helped the new person for a little bit and then came back and finished up with our phone.”
9:00 AM - 7:00 PM
610 Coffeen St, Watertown“We had the best customer service thanks to Dan. He went above and beyond to make sure our devices were up and running before leaving. He stayed open, was understanding, and very insightful. Would recommend this store to anyone.”
“I had purchased a telephoto lens for my camera of the same brand. While it did fit, it was not fully functional. The autofocus function did not work, and I am a novice photographer so making manual adjustments at this stage is not practical. I wrote to the local store explaining my situation and the fact that the return time had passed. The store manager called me and gave me a full in-store refund. Very pleased.”
“If it wasn't for the tech that was on duty at that time her name is Melinda I wouldn't have finished I would have walked away you need to keep her and give her some extra cash she's worth your money I'm 62 years old and I hate phones she helped me out I am very thankful for her you don't find many of her thank you very much Robert”