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January 2024 by Roy Stiefel
Not a good experience buying a garden tractor. Would not do it again.
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December 2023 by Handyman xtreme
I would choose lowes over home depot any day.The employees seem to be alot more knowledgeable and trained.Home depot literally is mistake that made it somehow,but once people realize it,lowes will push them out.Keep up the good work lowes
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December 2023 by Kevin Leeson
Lumber was good quality and easy to get.
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December 2023 by Scott Mac
Good selection & prices. Nice staff. Helped me cut off a section of board for me.Swapped broken Craftsman tools as well.
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December 2023 by CeCe Fisher
Blaine is so extremely professional, personable and helpful when delivering our order. He always places our order safely out of the elements. Thank you Blaine for making it a great experience.
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December 2023 by James “Bub” Lee
Great experience with Bill in Appliances. However, Lowes lack of appliances availability makes shopping frustrating. Website says they have the item, store says its been obsolete for weeks. Same adventure different Appliance. But Bill was great, and made the soup sandwich edible.
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October 2023 by Marlon whitfield
I had one of the best experiences that I have had at my Watertown Ny location. Every encounter that I have with an employee by the name of Sunil. He was extra courteous, kind and helpful while I chose the storm door that I was looking for for my forever home. He made me aware of my options, styles and the price and structure of the doors available. With all the knowledge and help I was given by Sunil was purchased the perfect door. Thank you Sunil and Lowe’s for this and every experience I have at my Watertown, ny location….
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September 2023 by Doug Robertson
This rating used to be 5 stars. It is now 2 stars. The salesman helping us select windows did not come up with the correct size for NY compliant egress windows. We specifically asked if they complied and he said YES. Going through the size selection with the building code guy the windows were too small. That would have been a $10,000 mistake. Be very careful and know the codes because they don't.
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September 2023 by Todd Jobson
Purchased pressure treated plywood. Looked like it had been outside for a couple years. Many sheets cracked and broken. Went to a local lumber yard and spent more but it in much better condition.
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September 2023 by Sarah Hasko
Every time I am at this Lowe's, I always run into the most helpful employees who go above and beyond! There are not enough great things to say about them!
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July 2023 by jim morris
Be carful, Lowe’s will screw you on price. I was looking to get kitchen cabinet at their Watertown ny store. Same cabinet I just purchased at their rochester ny store except $30 more? $30 for exact item. The one that got delivered was damaged. So I had to do to Lowe’s that finally had the same cabinet, only to learn now I have to pay more?? I don’t think so! They told me price is based on demographics. So if your town is more affluent…. You pay more. Screw job!!
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July 2023 by Julie Strassner
Phenomenal customer service and attentiveness to us as we were in a rush and needed to purchase a fridge ASAP. Had 5 employees helping us and looking in back to find what we needed. Super friendly as well.
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July 2023 by Debbie Clark
Hannah in the paint department was awesome!!!! Hard working taking care of all the crazy July forth shoppers with a smile on her face .She never skipped a beat ! She needs a raise?
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July 2023 by Stephen Sayyeau
Associates Sara and Mike at Watertown Lowe’s were a great help in finding items I needed. They went the extra step to ask if I needed help and were able to direct me to the cleaners and torch.
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May 2023 by David Ellis
On the Friday before Memorial Day, while searching at Lowe's on Arsenal Street in Watertown, I met Peter, from England, a very jolly chap who, after I was handed off by young Troy, ably assisted me in finding the Craftsman 72" tool cabinet I was looking for. (Hint: They are NOT up front by the regular tool chests!)We located it on the customer service computer and then found the item itself back near the rear of the store. With help from a manager (Eric) this 6-foot long, 120-pound, some-assembly-required, tool cabinet was soon on a freight dolley and headed to checkout, where I employed my newly applied for, and approved, Lowe's Advantage charge card and got INSTANT EXTRA SAVINGS on this great cabinet. Then, Peter & Eric loaded the boxed item into my vehicle. Next time you're in the Watertown-area Lowe's, be sure to ask for "Peter from Liverpool", and tell him, "Dave, the British-bike fan says howdy!" (Code words: "Bug-eyed Sprite".)
