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February 2024 by Ryan O'Connor
Robert Mulligan at your Watertown, NY location saved the day for us. He was beyond helpful, not only in getting us our rental ahead of schedule (our travel plans put us in town earlier than expected) but also managing to handle all of this after the Watertown location had already been hours past closing time. He did all of this with a smile on his face, amazing attitude. I didn't enough customer service like this still existed. We can't thank Robert enough, give this man a raise ASAP!
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February 2024 by Andrew McKinney
Awesome staff, great service. Wouldn't go anywhere else!
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January 2024 by Mason Woods
Just came to enterprise upon no appointment at the last minute n the staff was awsome. I tried working on my behalf but had some personal issues and they were able to pull strings and make it happen. Definitely impressed n hope management sees this n rewards the crew on rt 11 in watertown on 1-30-24.
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January 2024 by Jonathan Davis
We used enterprise Watertown while our car was being fixed. The store had no cars available on arrival, despite telling us there were earlier in the day. We waited for 4 hours for the car, when the car was finally delivered, the associate didn't do a full assessment or walk through with my wife who was also attending to my 3 week old daughter, so a crack on the windshield was missed. We drove and returned the car. The manager Shane Colegrove called me and insisted it was our fault, but didn't even know which of his employees was assigned to the car. They then filed a claim on my insurance. DO NOT USE THIS COMPANY!
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December 2023 by David Chase
Austin was our contact person and he is a wonderful asset to Enterprise. He is thoroughly knowledgeable in all aspects of the process. He is a delight to work with and we appreciated him.
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December 2023 by Julie Carreira
ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! Reserved online scheduled pick up and they didn’t even have a car to rent!!
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November 2023 by Jude Waterfall
Friendly staff and quick service
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November 2023 by Barb Laurin
Reserved a vehicle atwatertown new York outer Washington Street location weeks from and insurance claim then day reserved it had no vehicles till next evening about 430 pm. told them I wanted a small car from beginning then they say we upgraded you I did not want a truck or I would of asked for it !guy said the are out of our 60 vehicles go tto Hertz!! Took truck back following day still wanted wanted a small car they put me in a suv we upgraded you again he says ! still unhappy as I asked for a small car will not be going back in the future when I reserved this I called the day brfore and they said I was all set with a car I have disabilities that prevent me to climb in bigger vehicle's took suv back today and they guy was nice to give me a ride to get my car an give me some credit formy inconvenience but it not the point listen to the paying customer and their needs ty
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October 2023 by Ron Paquette
Taylor & Sabrina made my experience getting and returning my very clean rental painless and simple !Everything was explained in detail to where I didn’t have any questions before I left, I will definitely be requesting Sabrina & Taylor if they’re available next time !
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September 2023 by ima_danimal
I will never get a rental though any other company again. The vehicle was phenomenal even after we put a ridiculous amount of miles on it. The real MVP was STEVE. This man drove us onto a military post after we dropped off our rental and waited over a half hour to get a pass. Throughout this entire encounter, his care and professionalism were inpecable. Amazing.
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September 2023 by Nara Lee
Hands down the best customer service! Each and every member of this team is willing to help and goes the extra mile to make customers happy. Thank you Sabrina for always advocating for customers! Thank you Austin, Spencer, and the rest of the team !!
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September 2023 by Adrienn Goczi
Extremely disappointed with the Watertown international airport, NY location. Received a last-minute voicemail the day before about a closure with no convenient alternatives offered. The suggested nearby location has triple the prices. Poor communication and customer service. Will rethink doing business here.
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August 2023 by jon battelle
Awesome service, perfect offering for my needs.. only reason for the 4 is I don't give 5's.... In everything there is room for improvement.
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August 2023 by Scot Zaffora-Reeder
The service at the Watertown location was excellent. Unfortunately the car was not in the best of shape. I realize they are having some difficulty obtaining new vehicles but this one needs to be repaired or auctioned.The staff was very understanding and helpful to get it resolved.
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August 2023 by Donny Dew
Terrible. Advertises 160 dollars for rental, then they wish to hold 340 more for deposit. Sorry I'm not paying that for a rental car. it's a car dude not a luxury cruise vessel. The music in the lobby sucks. Just honest.