October 2021 by Maureen Lunetta
Very good place to deal with. Extremely professional and customer oriented. We were camping in the Alexandria Bay area so we were extremely pleased with the ease of picking up the rental right off Rt 81 and jumping back on. Definitely will use them again
September 2021 by Leli Gatmaitan
We rented a vehicle for a month during the summer. Getting and bringing back the vehicle was easy.
September 2021 by Chrissy France
I made a reservation online, which was extremely easy to navigate. I arrived there at noon, had to prove a couple of identity (utility bill, license, etc) and about 10 min later we were out looking over my rental noting any scratches or dents, and then I was on my way. Great experience, great staff at this location! I recommend this enterprise if you need a rental!
September 2021 by Jody Flaherty
Our car broke down from Cincinnati to Parishville NY, other side of Governors NY.Took 3 hours to be rescued. Called Enterprise in Watertown NY to make sure they had a car to rent for a week. They said yes and gave us a confirmation number. We were towed to Kia next door and walked over to Enterprise and the woman said we have no vehicle to rent. Shame on Enterprise for lying and rude customer service. My husband demanded a vehicle. They finally gave in and gave us a truck for 3 days.
August 2021 by L Gem
OUR RENTAL!!tires with different names..shakes like crazy. ear plugs required for second time we went in it.cracks in bumper and scratches all over and my insurance payed for And said no cost to us and stilled tried to get almost $3 a day for tax more for junk..paid it but will never use them again..
August 2021 by Dark Vctry
Easy to deal with, less questions makes it fast and efficient.
July 2021 by Rusheed Ross
Can u rent a car at the enterprise at watertown if u 18 or older with a valid drivers license ( please help)!!!
July 2021 by Patric Guillermo
If you're military bring a LES if you're using a debit card.Edit: 5 July 21Besides the randomness of the first visit i was able to get help from Dave (younger dood haha) on departure and arrival today. Excellent service from him!
July 2021 by Virginia Denner
Horrid experience. Hope to NEVER have to darken their door step again.Rules change and the notify at the last second.Last year traveled to pick up a truck 4 or 5 times eventually settled for a suv.This year now need a major credit card to rent a truck and found out the day before, but was told we could have any car we wanted... get there and the choice is 1. But they were going to give the additional driver for free...ready to pay and was told need a major credit card for an additional driver. Don't expect to get want you want or need from this location or if you call their corporate. VERY dissatisfied.
June 2021 by Terra Limburg
Great experience. Beautiful clean car and friendly staff. Definitely recommend.
May 2021 by Maria Saved
I've used Enterprise multiple times in the passed before when I lived in Florida and always have great experience from the courtesy and service minded individuals in this company to the friendliness.Not only this company have great offers but theexperience overall is so far always very wonderful to me personally. I came into this location since our 21 years old Toyota Rav4 gas tank leaked and my family got an important business to travel next day. My reservation at first was the most affordable Enterprise can offer but when I arrived, I realized that my 16 years old eldest son over 6 feet tall will basically get a cramp from curling uplike a ball at the front passenger and so will my close to 6 feet tall 13 years old daughter. Yeah, I got giant children. The gentleman offered another vehicle but me personally always love white vehicle since in Thailand due to safety purposes of being able for others to see either morning or night. So he graciously pointed to a while SUV far out my eyes can clearly see and I asked him how much more will I be looking at from the $61/day and when he said $13(not unlucky number to me), I wholeheartedly agreed. He told me he will get the car cleaned up and when I went to check the vehicle, I didn't realize it was the Volkswagen Tiguan 2️⃣?2️⃣?‼️ W?W❗Seriously❓ Again Enterprise, you never fail doing the best again this time for my children too so thank you from the bottom of my heart for understanding the importance of Walt Disney Standards of "customer service".???
May 2021 by Reta Looker
Good attitude enjoyable staff easy fast efficient sevice
April 2021 by mathias raider
Gave away my car I had reserved last week. They offered to pick me up the following day at 2pm. They open at 7:30 am.Edit: After explaining the situation they relented and gave me a car, so they have okay customer service. Just shouldn't have had to go through that situation in the first place.
March 2021 by dan hogan
My workplace rented me a car for 3 weeks the only thing I ever did was put gas in it. It was good to go
March 2021 by Elizabeth Bronson
If I could give 0 stars I would! They took over and hour to drive literally a half of a mile to pick us up, which made us miss our appointment. The vehicle they gave us was not clean on the inside. We ended up having to extend the length of our rental agreement and when we did so, they charged the wrong credit card causing financial complications! They did not even properly refund the money the were just "holding"! When discussed with head management, they admit the fault but cannot fix the problem! Definitely bad business!