-
June 2023 by Nancy Crawford
I have used this pharmacy for years have have never felt so looked down on as I did today. I pick up meds 2 x month for my child who has a lot for medications ordered. Both the counter person and the pharmacist were so cold stone faced. (One person compares the women to the devil)I Neither felt they should have called to let me known the one prescription needed another refill. I would have called the doctor personally to make sure it was there as I had just called for the prescription that they did have. As I call him once a month for the controlled med anyways. Just looking at the history of the child would have been enough normally to see the script has a refill on it that is on going. The stone faced young woman who was the pharmacist could have cared less to her I was just an unhappy person. I can’t imagine that the family who opened this pharmacy years ago would be mortified to see how this new generation is treating customers. Like I said for well over 20 years I have used this pharmacy because it’s commitment to the community. I also understand this is problem I experienced is the normal after Covid response most businesses have to deal with to keep employees just fill the space is the most important then customer service. I could go on about my past experience that kept me coming to this business for so many years because I really appreciated the work ethic that the founding families instilled in their self as well as the people they employed. I guess this is just another business who’s time in the community could be nearing its end. Small pharmacy s are closing all over and the corporate company’s are taking over. To the many good years I say thank you but new face of the business I say I will pray for a change!
-
August 2022 by Sharon Gordon
Always Fast and curtious.
-
July 2022 by Linda P.
I went to Parkway Drug on French rd in Utica, Ny for about 7 or 8 years. 10-15-20 people are behind the counter and I called for my prescription(s) about 3 days before I need them. And yet, I ended up waiting. They look and look as if they can't find it and if there is more than one they can't, it seems. I was told to "wait a minute". I stood there about 10 mins. I yelled. The next time I went into this drug store, everyone wore a name tag. The following month, no one did. I got sick and tired of this rudeness and driving distance to stand and wait, forever. I transferred to this Parkway. I have only been there about three months. The place is not open Sundays. There is no Scene magazine, but they text when the prescription is ready-at least one. All the more rude. The The only one that seems competent is a female pharmacist. Messed-up again. They just stand there like they just started working there this morning. More rudeness. i started cussing. I was told to stop. I said"Why is it, no one listens until I am cussing?" The female behind the counter threw my prescriptions on the floor. A man behind the counter yelled and don't come back. I am transferring to Walgreens. They have a drive-thru and they are open on Sundays.
-
April 2022 by Sweet impossible
I can start by saying the woman pharmacist is terrible and some of the staff are very very rude if I didn't have to leave a star ⭐ I would not this is the worse place to get your meds ???? but I'm happy with the male pharmacist he's kind he explains everything . The woman pharmacist is the devil ?
-
December 2021 by Ely Tupay
Vincent was very nice to my daughter very friendly and professional and very informative. Thank you for your kindness.
-
October 2021 by Marisa Rintrona
While my young child faced cancer this pharmacy was amazing! I got to know the pharmacists over time and they are amazing
-
May 2021 by Teresa Halliday
Love this pharmacy in North Utica! They are always helpful and the pharmacists are available and answer questions. As far as payments are concerned, if my insurance doesn't cover, they work with me to find a solution. I highly recommend them. Also, they deliver for those who can't get to the store for their prescriptions. I like supporting a local business that has served the community for many years.
-
October 2019 by samantha arscott
If I could give this store a zero I would. I am constantly having problems in this pharmacy with ANY medication I bring in. Very recently no control of either party I had to pay out of pocket for medication and they charged me full amount even though I had a discount card from online. Once bringing it to their attention they told me I would get a refund on the card I purchased the medicine with. 1.5 weeks go by and no refund. So I bring it to their attention again and they tell me it is not a refund it is store credit. Okay fine, because I had to pay for medicine for another week out of pocket. So I go to pick up my medicine and figure it would be no charge because of the store credit I not only get charged again but I am told theres no such thing as store credit. After a long time of back and forth the money is finally returned. I was told by their manager at the beginning of this week that I would be able to bill the insurance for my meds on the 3rd. So I send my husband down to the pharmacy to get it and they charge him!!!! And only give him a 7 day supply instead of 30!!! Now I am furious!!!!! And I ask to speak to a manager again... which then the manager told me its "not their problem its mine" and hung up the phone. I will NEVER do business with them EVER again after the BS I have gone through in the past month with them. they are unprofessional, and act like they are too good for any of their customers unless they know you personally. Nothing is ever their fault and they could care less of your situation or problem.
-
September 2019 by Barbara Varga
I love the fact that they will pick up prescription scripts at my home, fill them and then deliver the medication to my door. They are also very knowledgeable about what interactions to be on the lookout for. They also are more interested in helping the customers than they are in the money, which I think is needed in more stores.
-
October 2018 by HERCEGOVAC31 .
Less talk more work.
-
July 2018 by Robin Powell
They never call to let me know a prescription is ready, and because of their odd hours, I can't get there before they close. They have meds I need, didn't tell me, and are now closed.
-
March 2018 by Mr Crow
BEST PLACE AROUND TO BUY NEW READING GLASSES AND TO LOOK FOR A GOTH GF CAW CAW
-
September 2017 by Lori Cop
I don't fill any of my Prescriptions here but what I do here is Pay My Bills they have a Direct Pay Center that you can Pay Any Bill and you have the option of Paying either 1 Day or 2 Day or Regular Send which I'm thinking is about 5 business days there is a fee for this Service and it Ranges from 75 cents to $3.75 but it's so Worth it because it's Fast and Convenient!!! It's a Very Small Drug Store with Very Few Item in their Store but they do a good Pharmacy Business from what I can see and the Bill Payment Center does Very Well they Also sell Lottery Tickets and they do well with that as well!!! Also Very Friendly and Very Clean Store!!!
-
May 2017 by Chuck Huff
Pharmacist is always able to help out with a problem, very caring staff.
-
November 2016 by Pro God Pro life Pro Gun
Everyone is always nice and very welcoming.
