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December 2023 by Mac
I've stayed here many times over the years. It used to be a good spot. Each time we come, every aspect is worse the the time before. This facility is lacking basic upkeep, maintaince and the cleanliness is superficial. I hope management steps in as this property has great potential.
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December 2023 by David H
Located right behind a target and a shopping center. Free breakfast, but not a big selection.
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December 2023 by Sarah E.
It's a nice hotel. Nothing fancy, clean, the rooms are big, the bed was comfortable and they have a complimentary breakfast. They're also located next to a nice shopping center which is convenient. I would stay here again.
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December 2023 by Larry G
The staff wasn’t very friendly or accommodating right away but the room was in pretty decent condition.
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December 2023 by Riv'kah Parrinello
Nice newer style. Loved water filers in the room. Loved the local area, right near lots of kosher options. Smelled kinda odd, like cleaners and incense maybe in the main areas. Was odd but fine in the room. Pool closes early and opens late so didn't get a chance to use. Nice workout area, bigger than usual.
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November 2023 by KB
Terrible terrible customer service . All three staff watched as this huge wood surface flipped over and fell after my client put minimal pressure on it from leaning on it and she fell . All three of them watched and turned back around. No one asked if my client was okay as she was on the floor . They argued with me and told me that they will fall in you lean on them? They are lucky I don’t sue them. Do not go to this trash hotel with the three trash that work there .
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October 2023 by Jeremy K.
3.33 is fair, location is ok for my left side of the river biz.very nice staff all around, and someone to make you eggs in the AM????? ( seriously, she was very very nice and even so early in the morning too!) super water pressure In the shower !some things to be desired...weave in the shower and broken elevator, no conditioner, the timer/sensor lights in the bathroom also can't be turned off, so surprise at 2am when you need to go....some unsavories in the wandering around outside and even followed me into the lobby once when I checked in (Never happened before!)Not sure, but this seems to be own/run by an extended family, I also think they all lI've inside the hotel, just guessing, but I stayed here three times and every time they only could put me on the 4th floor, so that's kinda off. Look, just guessing here , not looking for trouble.that coffee maker though.
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October 2023 by Dan Day
Fantastic, friendly service. Clean, modern facilities. Absolutely ? positive stay. Even with the sounds of the frequent commuter trains trundling by, the place must be really well insulated, because the noise was never intolerable or intrusive. Terrific value. ?
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October 2023 by L L
Excellent experience at this Marriott hotel for a one night stay with my family. Booked this hotel based on location to travel plans day of and day after. I dealt with Rohit almost the whole time so shoutout to his great service.- Free outdoor parking had plenty of spaces even late at night. FYI- keycard works on doors facing rear parking next to electric car charging stations.- Checked in at around 3pm and was quick (maybe 5 min). I tried using mobile checkin, but it only allows one hr checkin ahead of time and I just arrived so didn’t want to wait. Next time I’ll know.- After check-in (pre-requisite) I booked an hour for the pool. This “inconvenience” of needing to book turned out to be great as it was like a private pool for us. There is a changing and shower room. I don’t think the hot water was working so we just used the pool towels to dry and went to hotel room to shower. Pool is about 4’8” on deep end.- After check-in, we came down to get some free coffee and tea and also check out the amenities. As we were planning to use sofa bed, we asked for extra linens (didnt need a pillow as had extras), and shower towels as more people than towels. Rohit was able to ask his colleague who provided us on the spot service in a few minutes to take up to room.- Didn’t use fitness rm, but a few people were there and they had a water cooler.- Room was clean and had everything we needed including safe, wifi, adjustable AC temp, enough electric outlet ports for many devices. The door bolt was a little wonky (happenned twice) where I had to twist the inside door knob down and then up while holding the bolt in to close the door.- Free breakfast was good. They have a “chef” who handled the hot food choices like avocado toast, sausage patti, egg omelet. They also have different tyes of milk for the cereal options, bagels, croissant, bread, toaster, apple/banana, juice options, yogurt and prepackaged danish and muffin options. They allowed me to bring up some food for late risers
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October 2023 by Laurie Navarra-Verdin
A very nice surprise❗️The room was spacious, clean, and a full kitchen❗️In a shopping area. From a fire pit, Out side sitting area swimming pool, & fitness center. Clean, & welcoming❗️Thank You Staff❗️Nearby activities: Shopping, Theater, Book Store, and pet stores ❗️Food & drinks: Several restaurants only a mile away
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October 2023 by Alex R.
Nice enough lobby but the room walls are paper thin and it sounds like the people next door are in the room with us. Not ideal for many reasons.
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September 2023 by Scott Aycock
The hotel billed my credit card $194.61 on a prepaid purchase weeks prior, my flight was cancelled, I was told I would be refunded because they understood my situation. Weeks later, they changed their mind and said I missed it by one day and didn’t want to hear my reasonings, not to mention, I have ambassador status for lifetime with Marriott.
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September 2023 by Sara Sethna
We were excited for a small getaway with our daughter, a little relaxing, swim time etc. The hotel is clean and rooms immaculate... But the front desk needs some training.Swimming is by signup only but at check-in that was not communicated. Once we inquired on the swimming we were told to sign up for 1 hr time slots. We signed up for a morning slot, but when we arrived there was someone there. We went to the desk and were informed they have Saturday morning swim lessons from 9:30-noon and we should have never been offered the 9 am slot. This is a prime time for hotel guests to use faculties, especially when most check out by noon. When we asked for a noon swim time, it was filled and were given a 1 pm slot "with extended checkout." Since we're platinum level members I then asked for the platinum 4 pm check out. I was informed I could have no later than 3.The hotel was more than half empty with suites gone begging we asked for a complimentary upgrade due to platinum level. We were told no suites were available, yet they were available online for purchase throughout our stay.The breakfast was lovely and the service was speedy. Issues with the espresso machine were addressed.Work on communication, service to members, and service to your guests vs outside swim lessons.
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September 2023 by Deb Beresford
Frequent trips from myrtle beach to New England brings us through this area for an overnight stop. From now on THIS is the hotel we'll be staying at. Spacious clean room and bathroom (with products) and a surprisingly good sized kitchenette, 2 beds and sofa. Best thing is the MADE-TO-ORDERhot breakfast. Today's menu was any combination of omelets, scrambled eggs, turkey sausage and Avocado Toast!! This has now become our GoTo hotel! We'll Done!
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August 2023 by Allison Arthur
The sheets are dingy white, supplies are hard to get. They Rob credit cards, stating it was declined then charge again. It's not what it looks like online. The pool is really small an you have to reserve for poolFood & drinks: Breakfast is made to order that was awesome
