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August 2024 by Michael Aviles
TERRIBLE. I purchased my Jeep Rubicon, from this dealership. The one and only time I needed some kind of a service (in 6 years).They stated I would have to come back in 3 weeks and showed no interest or care in assisting me with my issue.Then the woman just hung up the phone. Why give a car dealership any business when they clearly do not care about the customers.
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May 2024 by eduardo hidalgo
The service is perfect.
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April 2024 by 1967duetto
Excellent Service, See Paul
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November 2023 by Ileen Ovando
Where do I begin???If i could give this location less than 1 star I TOTALLY WOULD!!! I have been dealing with them since APRIL and now it is NOVEMBER AND MY CAR IS NOT FIXED. Brought my car in because it the "check engine" light on and I was told it was "nothing major, just some sensor" that was wrong.. kept calling them and never got a response from them only an "we will call you back" but they never did.. then brought my car in because "my part had come in" back in July which was a lie.. only for me to call A WEEK LATER for an update and was told they hadn't fixed anything.. so they decided to give me an "oil change" which at the end took them a week to do.. so my car sat there for a week, with no calls, no texts, no updates and no work done whatsoever.. called back again in September and parts are still "on the way" "engineering is fixing it" .. fixing what? I am not sure.. but it's now NOVEMBER and my cars light IS STILLL ON. Called and spoke to GM.. guess what? STILLL NO CALL BACK, although he told me he would "call me back Monday".. LOL. I just want my fixed and done with at this point.. I don't know what else to do. I NEED ANSWERS!! I've spoken to SOOO MANY PEOPLE ALREADY... someone help.
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September 2023 by Melissa W.
This place you use to be able to trust ! and feel secure your getting the best vehicle with the best customer service ! now they give you the run around & mark up prices ! the feel when you walk in is cringy ! & the only person their that would go above & beyond for you was KAREN HAM ! as I called for some new inventory! I was informed she was wrongfully let go ! seems ironic the only woman of color no longer works there! but these rude entitled Men are still working there being rude & unhelpful unless your blonde with your chest out ! smh do yourself the favor and don't go here !!
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September 2023 by Mike Ergin
Guys trust me.This is excellent dealership. Sales reps and finance managers help me a lot to get my beauty. They have good rates right now and finance available for selected car zero yes ( 0 ) hurry deals still working but will expire.Go check your dream car too, you will find some nice sedan or SUVs
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September 2023 by zev wachtel
Service is honest, reliable and efficient.Have had Jeep for many years. So far this facility has earned my trust where others in NJ Bergen County have not.
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September 2023 by Diego Lopez (Tunni)
They do not refund car deposit $500..
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September 2023 by Dennis Morrill
Great sales team and service dept.
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September 2023 by Christina
Very polite knowledgeable
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June 2023 by Christine Scharf
Best place, friendly staff and competive pricing.
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May 2023 by Daniel Dolomite
Karen H. my sales person was great! The facility is literally falling apart but I was told they are redoing and making brand new one soon! I had some hiccups but they made them right. I would recommend them to all to do business with.
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December 2022 by Barbara F.
I was a customer of Storms Motors for more than 30 years and bought numerous cars from them. A couple of years ago it was sold to a company called Georgica Auto Holdings who has multiple dealerships. Today I had an appointment to have my car fixed; I usually don't go there but I do have an extended warranty and some of the items are clearly covered. The appointment was made on Jan 6; I held off for three weeks so I could get a loaner and so I could schedule during my vacation week and would not lose a day of work. When I called at 9AM to confirm that the loaner was in fact available before I left to drive there - takes me about 40 minutes - I was told my car "wasn't on the schedule." I found that strange since I had called in on the 22nd because in addition to the initial issues my phone charging port had gone dead; the appointment was confirmed at that time. I was then transferred to scheduling who confirmed that it was, in fact, on the schedule and with a loaner.I called back but Service did not pick up so I called sales and spoke to the Sales Manager. He said he would find out what happened, try to straighten it out, and call me back in about 5 minutes. Since I was sitting in my car in Bridgehampton, which is about halfway to the dealership from where I live and was waiting for the call back that never came to see if I should continue towards Southampton or go back to East Hampton, I called Paul back after 20 minutes had passed. He told me the scheduling department had contacted me three days ago and I had cancelled. I told him that was not true. I then called back the Scheduling Department and spoke to Fernando, who is supposedly the supervisor of that department. He said he did NOT see any calls to me to confirm or cancel, but there was a call from me on the 22nd that was about the phone charger not working and confirming the appointment for the 28th. I had to reschedule for the 6th but I asked for a confirming email stipulating that the appointment was made and that I would get a loaner. Fernando said he was not able to send an email while he was on the phone. Fine. The call was terminated. I expected the email within a few minutes. The email never came. I called back half an hour later. He insisted he sent it. I get emails all day long. No, it was not in my spam folder and there is still no email. I called Paul back who told me I was "borderline harassing" them by calling back to get this resolved and that his sales people are "busy trying to earn a living." He actually raised his voice to me and his tone was threatening. I told him I am quite sure he would never speak to a man like that and when I asked him what he thought I do with my day he said he had no idea. I assured him I wasn't sitting on the beach eating bonbons.I am, in fact, a 73 year old woman with small local business in East Hampton and I am also "busy trying to earn a living." I deliberately scheduled this appointment during the only vacation I have taken this year so I would not lose a day of work; since I am in the middle of a project and coordinating about 10 people my time is as valuable as anyone else's time. Now I have to deal w this again and will lose a day of work but before I drop the car off I want them to see if parts have to be ordered; I do not intend to waste more time than is necessary. The most pressing item is a window issue; when I raised it the rubber weather stripping inside the door came up stuck to the window and now the window scrapes against the interior of the door and squeals like the proverbial pig; I managed to get most of it off so it didn't impede my vision but the phone charger is a total inconvenience as well. Those issues, and whether they require parts should be clearly discernable to anyone who works on Jeeps. This dealership has become too big for its own good. It functions like any other mammoth corporation; it has too many layers and it is too hard to reach people. Deliberately. Off site scheduling is a nightmare of counterproductivity; the right
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November 2022 by James Taylor
So I pay an extra $2500 for dollars for 25000 extra miles on my warranty warranty will give me a total of a 125000 miles. Find out I only have a 100000 miles Coverage I now have a 113000 miles on my truck bring it in to get fixed at another dealership and they said I only have a 100000 mile coverage I call the dealership the best they can do is sell me another warranty at half price I already paid $880 for repair that should have been covered The paperwork says I have a 125000 they never put it into the computer So if I don't get the extended warranty for half the price I get nothing Minus the $2500 I already paid for nothing
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September 2022 by James Dubrowsky
Nice dealership very friendly helpful staff
