-
June 2024 by Sarah Lueck
The worst medical experience of my life. I went in for an IUD insertion, which I have had done before with a previous provider with no problems whatsoever. Cindy was the "doctor" who did the procedure. It was EXCRUTIATING. She had to attempt to do the procedure twice. I was in absolute agony. During her second attempt, she told me that she had to ask someone what to do. So she got up and futzed around on the computer for several minutes before LEAVING THE ROOM ENTIRELY to make a phone call. Meanwhile, I'm laying on the table with medical instruments still inside me, crying because the pain was so bad. I assumed she was bringing someone into the room for a second opinion, but nope...she was literally "phoning a friend" because she had no idea what she was doing. After she was gone for at least five minutes, I couldn't take the pain anymore and started yelling "Hello? Hello?" for SOMEONE to come help me. After a while a nurse finally came in and I begged her to just stop everything, take it all out. She then left the room to go find the damn doctor. They came back in and the nurse held my hand and rubbed my head while Cindy removed all the instruments she had left inside me while she called whoever it was she was calling. After she was done, the nurse went to go get me a bottle of water, while Cindy stood by the computer, laughed, and said "It looks like an IUD isn't for you!" I was in so much pain, I felt humiliated and exposed, and I got dressed as fast as I could and practically ran out of the office. I sobbed the whole way home. I was in so much pain I ended up calling out of work the next day and spent the whole day in bed with a heating pad on. I have had an IUD inserted before. I've had an HSG procedure before. I've had a cervical biopsy before. NOTHING hurt the way this did. And when I called to tell them what happened and basically BEG for something to alleviate the pain, I was told that I would have to come back for another evaluation before they would do anything for me. Well, that ended that conversation immediately. I will never go back here. I can't condemn Planned Parenthood as a whole, because I know they do so much good for women's healthcare. But my experience here with Cindy was horrific and I would never recommend this place just because of her. She clearly had no idea what she was doing, and then had the nerve to make a joke out of it while I was sitting there, in pain and crying. It's now two days later, and I am STILL in pain. Truly just an awful experience.
-
April 2024 by kathrynn
inconsiderate with time , had me waiting over 6 hours for a 5-10 minute procedure.
-
February 2024 by Joe M
My significant other went in to get an IUD insertion and the entire experience was very positive for the both of us. On my end, while I did feel very alone I suppose waiting for the insertion to be over and done with, the seating was comfortable and the lobby was as nice as a local medical facility can have. The people at the desk really care about confidentiality on the end of the patient, so while my inability to be more involved in the check-in/insertion itself was something that disappointed both myself and my significant other, it is nice to see that this place respects HIPPA to the upmost extent. On top of that, the insertion itself was facilitated by a kind staff and determined doctors. My significant other reported that the nurse that asked her questions beforehand was very kind and not at all judgmental. On top of this, the doctor herself that inserted the IUD was also very friendly with my significant other. They offered her pain medication, comfort, and tried to ease her the best they could into the operation itself. The insertion took about 40 minutes, which is not common for anyone wondering, but it was because my significant other was unable to have the IUD inserted without a significant amount of effort. Far from being a horror story though, the doctor did not give up and worked very very hard in order to get the insertion to be a success, which it was. On the day after, my significant other reported that her pain was simply cramps that were less painful than her period, despite the abnormally arduous insertion process. The front desk was also very helping when it came to payment and the FPBP, which allowed for the whole visit to be free. This place gave my significant other an experience without judgment, with comfort and ease, and with a dedication to patient services. We could not be more happy with the service received and we have absolutely no complaints. To anyone wondering if they should get an IUD, and especially if you're wondering if this is the right place to get one, then their FPBP access and patient services all point to the answer being yes!
-
December 2023 by Barbarita Pierre
This place deserves more than 3.1 starsThe staffs are so caringAnd the process was quick and easy
-
November 2023 by Athena Miliopulos
Most comforting nurses and workers, genuinely.
-
June 2023 by Nina Freeman
Arrived @3:10 for a 3:30 appointment as of 4:50 still waiting for doctor when they close @5?
-
June 2023 by Kerri Potter
They do not answer calls they keep hanging up one me
-
June 2023 by moth
I waited 40 minutes on call and still no answer
-
May 2023 by OwhyumadYT
I had a great experience at this location. I was supposed to be there from 3-6 hours i was there for only 2 hours. The receptionist, MA, nurses and the doctor were amazing.
-
March 2023 by Natalia Velez
I love the Gynecologists at this place. They have helped me a lot with my Cysts. Excellent doctors. Thank you.
-
March 2023 by Michelle Stewart
One of the most unprofessional places…this is about setting up a 20 mins pre screening with Jennifer L. Aurelio. On Monday 02-20-23 we had an interview at 2:30pm, she was 30 mins late never called to tell me what happened. So I emailed her and reiterated how excited I was about the job opportunity. She apologizes and claims she double booked an interview. I said I understood and we scheduled another pre-screening interview for that Thursday 02-23-23 at 12pm. Once again, I never received a call until two hours later from the time that the interview were supposed to start. I didn’t pick up the call because I’m not that desperate for a job and it showed me alot about this company but I was excited about this job. Such a disappointment. That is completely unprofessional, and it shows that they do not respect your time. Jennifer L. Aurelio should not be giving prescreening interviews because she is unprofessional, unorganized and it obvious. You miss out on good worker like this.
-
February 2023 by Donyelle Hagans
It's been years since I've been to this planned Parenthood and it seemed to have a huge upgrade. The receptionist and the nurses were very kind and answered any questions I asked, the lobby was spacious with multicolored carpet and seats with televisions.
-
January 2023 by Emma Romano
If I could give 10 stars I would. The nurses and the front desk girls are amazing. They made me feel so comfortable with everything and made my hard day feel a lot better. These people are angels!!! Forever grateful for them and the experience I was able to have with just their empathy.
-
January 2023 by Sukyun Chung
Absolutely horrible. Came early for my appointment, had to wait over 30 minutes and then they canceled with no notification or any reason why and then to reschedule they asked a ton of invasive questions that are NOT required for any service I wanted from them and insisted on getting the info even though I called them out on it. They NEVER denied that the info was not required, completely unprofessional behavior, a rock would provide better service.
-
June 2022 by Cait M
The staff is always so friendly and welcoming, they’re very helpful and make me feel comfortable
