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July 2024 by Michael Vinci
We walked in looking to buy products for our new home and we introduced ourselves to Someone. I understand people get busy and she had a phone call, but if that’s the case, have someone else come up to us to assist us. Given a lot of business, our family to plumbing, but this was the worst experience yet. The way to Win over customers in a competitive market Is separating yourself from others and showing good customer service unfortunately we’re not on your time. We have a time frame Which is short period of time at best plumbing.
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February 2024 by Katherine Cancro
I’m leaving this review because I feel that the average review is too low on this place. We’ve visited Best a number of times and they provided materials for a major bathroom renovation. The staff was very helpful and we returned our unused fixtures for a refund, minus a reasonable restocking fee. We even returned a towel rack a year later because we had forgotten about it, with no problem. You may need to wait for assistance if you arrive with no appointment, but they have a list so you can get assistance in order of your arrival. Their selection is really nice and helps you decide what you want for your project. I highly recommend Best.
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February 2024 by Anthony Troia
I worked with Jenny on our 2 bathrooms remodel. She did a great job with all phases of the project.Great quality and service from Jenny and the Best Plumbing team. I highly recommend.
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January 2024 by Y. Jin
I purchased the entire mater bathroom's fixtures from Scarsdale Best Plumbing. In the past, their store manager and sales representatives were very nice. I placed the orders from them mainly because they were very nice. But in recent a year, they changed the store management and sales representatives, and things have been going down. I have tried to reach out to them for multiple times in the past month via emails and phone calls and tried to get an exchange, which is allowed as stated in the order, and tried to get my products in their warehouse delivered. But I couldn't even get a response from them! That's very disappointing. I was even thinking to buy more, such as shower door, from them, but now I am really hesitating. They really need to do better customer service. Ignoring customer is not the right way to do business.
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December 2023 by Y. Jin (Yigang Jin)
I purchased the entire mater bathroom's fixtures from Scarsdale Best Plumbing. In the past, their store manager and sales representatives were very nice. I placed the orders from them mainly because they were very nice. But in recent a year, they changed the store management and sales representatives, and things have been going down. I have tried to reach out to them for multiple times in the past month via emails and phone calls and tried to get an exchange, which is allowed as stated in the order, and tried to get my products in their warehouse delivered. But I couldn't even get a response from them! That's very disappointing. I was even thinking to buy more, such as shower door, from them, but now I am really hesitating. They really need to do better customer service. Ignoring customer is not the right way to do business.
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November 2023 by Sarah D.
We recently completed a kitchen/bath renovation and had a great experience with Jenny at the Scarsdale store. She was knowledgeable, responsive, and patient when I couldn't decide on fixtures. I very much recommend!
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November 2022 by Joseph Westervelt
Called to make an appointment for Saturday afternoon and was rudely told they can't do Saturday afternoon appointments. I'm doing a massive bathroom renovation and will probably need approx. $50K in materials. I plan on taking my business elsewhere. This store clearly has some ego issues.
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November 2022 by Vicky Wu
Post-sale service is very poor and no one ever picks up the phone. Frustrating and our project got delayed.
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November 2022 by K Lee
Vital information left out of order and it ruined our build costing more money. Be very careful. Just want a quick sale.
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October 2022 by Bonnie G
We used Best Plumbing when we renovated our bathroom 18 years ago. Recently we needed to replace a part and needed the part number. My husband and I were so impressed that Best still had our invoice on file so we could get the part number we needed. We were helped by Anthony who was very efficient and helpful and very willing to help me. He found my old invoice and emailed it to me. The next day I had to call Best again, and spoke to Jenny who was equally as helpful and showed such a wonderful courtesy and patience. I was so impressed with her desire to help me solve my problem. Yes, Best is the best!!
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October 2022 by Sue J
We are working on upgrading our 5 bathrooms and our contractor recommended “ Best plumbing “ to purchase our products. I went on a Saturday, without realizing how busy it would be (packed with people), We regretted not making an appointment. The store manager Angela was very pleasant and told us we will get helped as soon as a sales associate is available. We were assigned to work with Jenny Jiang. She walked us through the showroom (beautifully Designed) and helped us to start planning our project, explained how to budget the project. she informed us on all the important details that we normally don’t think about. We are so thankful Jenny jiang was able to work with us on such short notice for a larger project and made an appointment for the next meeting with Jenny.
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October 2022 by Susan Lewis
We are working on upgrading our 5 bathrooms and our contractor recommended “ Best plumbing “ to purchase our products. I went on a Saturday, without realizing how busy it would be (packed with people), We regretted not making an appointment. The store manager Angela was very pleasant and told us we will get helped as soon as a sales associate is available. We were assigned to work with Jenny Jiang. She walked us through the showroom (beautifully Designed) and helped us to start planning our project, explained how to budget the project. she informed us on all the important details that we normally don’t think about. We are so thankful Jenny jiang was able to work with us on such short notice for a larger project and made an appointment for the next meeting with Jenny.
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October 2022 by Ken Lee
Vital information left out of order and it ruined our build costing more money. Be very careful. Just want a quick sale.
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August 2022 by Doreen S.
My husband and I are redoing our bathroom and have used Best plumbing in the past in there then Pleasantville location. The service and staff couldn't have been better. Today however was a totally different story. No one seemed to want to help us. When my husband asked a question the sales person pointed and walked away. We are in the market for a complete set of bathroom fixtures toilet, sink, vanity, light fixtures, shower doors and Medicine chest. And were hoping to purchase from here since we had such a great experience before. This experience is so disappointing, with the economy today you would think stores be bending over backwards with good customer service but I guess not. Doreen S
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July 2022 by Steven S.
Be aware of there delivery service They don't tell you anything about there driver does not come into apartment building and leaves the order on the street If your lucky and have your own home they put in into your garage Not a word about this as they take your money and nothing stating this on the paid invoice
