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March 2024 by Catherine M.
I recently interviewd with Andrea the manager. She was very professional has a big ego. I was more than qualified. I've been in the store many times and walked out. Customer service is horrible. If you do interview she will talk down on you. The only advice is be aware of her ego she is so professional text book.
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December 2023 by Stella DiStasio
This place is so terrible. The workers are so mean and pushy and always take it too far. The clothes are also so expensive and bad quality , seriously idk who still buys from here they’re stuck in 2016 ?
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October 2023 by M V
This review is specifically for Lorraine (sales associates) at the Rye Brook Lester’s. She’s an absolute sweetheart and is such a pleasure to shop with!! I didn’t feel pressured and she was so helpful!! She figured out my daughter’s style right away and made her feel very comfortable with her clothing choices. If I could, I’d ONLY shop with her!! If you’re lucky enough to find her when you’re in there, you’ll leave very happy with your services and your purchases!!
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June 2023 by Alison Goldman
Great selection but poor check out experience. I needed to get a quick gift and was trying to check out quickly, but the cashier would not ring me up until I gave her my phone number, address, and email. I assume this is for a marketing program and I am not interested in receiving their information. When I refused, she stopped ringing me up and called over a manager. She even accused me of giving her false information. It made me feel so uncomfortable.
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May 2023 by Jaclynn O.
I was in dire need of new sweatpants and my friend from Rye Brook recommended this place to me since there was a sale and this woman with black hair kept following me asking if I needed help. I told her that i knew my way around a clothing store (Kate knows ). I told her to back off or else. She continued to follow me. I then went to ask her superior if i could get a discount for emotional damages or i would sue. The woman with the straight black hair lit a cigarette blew smoke up my nose IN THE STORE!!! She then proceeded to put it out on my nose. I will be sending you my hospital bill and invoice for my nose job that is now partially melted. Will not be returning.
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April 2022 by Rachel Weiss
I live in a prominent area of New Jersey. I was told that they have upscale clothing for kids of all ages, and I must go when in the area. Their clothing selection and brand names do not compare to other areas! I do not get why people even go there to spend money???. This was so disappointing!!If that was not bad enough, they told my oldest daughter that we needed to leave. They said that they were closing and it was 5:50, they closed at 6 pm . My daughter was ready to go to the register and purchase her items.After a long drive, we were not dressed up to their standards. They treated us with disrespect. In summary, they do not have the selection that people think they have, certainly don't have the latest and greatest fashions as I have seen everywhere else. They are overpriced and awful people. My advice is to go anywhere elsewhere.
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November 2021 by Matthew Y.
Nice store but the service is not great. The floor staff hovers over you and the cashier has minimal interpersonal client facing skills. Not a great experience and left somewhat of a bad taste in my mouth. And this after spending several hundred dollars there. Don't think I will be back.
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October 2021 by Mike Amato
LESTERS IN RYE BROOK IS INFESTED WITH BED BUGS SOMEONE MUST HAVE TAKEN IN WITH THEM. THERE IS AN OPEN CASE REGARDING THE BED BUG SITUATION . The manager DISREGARDED THE INCIDENT in ok INVOLVING BED BUGS telling me to lower my voice or get out “ BUSINESS IS BUSINESS “ while insulting me by the color of my skin HALF ITALIAN BUT SHE MADE ME FEEL SO TERRIBLY IM COMPLETELY EMBARRASSED TO REVEAL THE ETHNIC BACKGROUND IVE ALWAYS BEEN PROUD OF . I WORN YOU BED BUGS HAVE BEEN SPREADING !!!AFTER LEAVING LESTERS DEPARTMENT STORE . ONE OF MY BEST GIRL FRIENDS WORK WITH HER AND EXPLAINED TO ME HOW URGENT AND A HEALTH HAZARD SHE HAS GOTTEN BUGS TAKEN HOME WITH HER AND MANY OTHER EMPLOYEES AND SO DO CUSTOMERS. SHE GOES INTO WORK EVERYDAY IN FEAR WALKING ON EGG SHELLS OF BEING FIRED IF SHE WAS TO BRING THE SITUATION UP A SECOND TIME to ANDRIA THE MANAGER OF THE STORE . I ADVICE DO NOT GO THERE ! It’s infested
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October 2021 by michael a.
lesters in rye brook is infested with bed bugs someone must have taken in with them. there is an open case regarding the bed bug situation . the manager disregarded the incident in ok involving bed bugs telling me to lower my voice or get out " business is business " while insulting me by the color of my skin half italian but she made me feel so terribly im completely embarrassed to reveal the ethnic background ive always been proud of . i worn you bed bugs have been spreading !!!after leaving lesters department store . one of my best girl friends work with her and explained to me how urgent and a health hazard she has gotten bugs taken home with her and many other employees and so do customers. she goes into work everyday in fear walking on egg shells of being fired if she was to bring the situation up a second time to andria the manager of the store . i advice do not go there ! it's infested
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October 2021 by Terry M.
I shopped with my daughter for a baby layette this Sunday. We had a wonderful experience with Anastasia. She was knowledgeable, helpful, and non-pressuring. My only complaint was that they were out of sizes in one or two essential items and in some more special outfits for celebrations etc. But because of the pandemic, expecting quick delivery is not realistic regardless of the type of merchandise. I would also like to mention the superb treatment we received during checkout. Augustine was not only meticulous but also kind and caring as he packed some of the more costly items. He is a rare young man with an exemplary fine character.
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May 2021 by J E.
Been here a bunch of times. It's got a big selection and clothes for different body types which I appreciate (because my teenagers and I have very different body types). While on occasion, sometimes I think we're not going to find much, there are always some awesome winners! We'll keep coming!
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October 2020 by T V Navarra
Great selection however overpriced. Service is very pushy which I personally dont like.
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September 2020 by Alyssa Kaye
Very upset went a couple times this month and was completely ignored by the staff wasn’t even greeted when I walked in or walked around the store also the store was completely empty so I don’t understand why.. it’s sad because I was willing to spend a couple hundred dollars here last week.
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March 2020 by Christy S.
Every time I walk out of this store I say the same thing "why did I go back?". I go because it's only store where they actually have a selection of girls and teen clothing in stock. It gets tiring ordering everything online and then making returns. The staff at this store are so indifferent/rude to the customers. I don't want to be waited on but it would be nice if someone offered to help. It's the same when you go to pay. How about actually thanking your customers for shopping at Lester's? Yesterday's pass through may have been my last and that's a shame - it's nice to have a store where there's selection.
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March 2020 by Steven Bochner
5 stars for selection and finding what we needed. Should "take away" some stars because of unnecessarily rude service staff (but they are just stars, and I hope they will improve. it's a tough business I know).
