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May 2023 by Marianne M.
Leased my vehicle through Ruges CDJR and it's been nothing short of an amazing experience. Brought vehicle in for its first scheduled oil change...wait time minimal (big thumbs up) and the Staff is so very friendly and accommodating. I would certainly recommend Ruges CDJR OVER AND OVER. Brandon Cole is a tremendous asset to this organization.
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July 2021 by Brandon P.
Just bought a 3 year old certified pre-owned Jeep Cherokee from them last week. Before buying, the sales rep said the service department would do an inspection, fix any problems, etc before picking it up the next day. About 2-3 minutes after driving the car off the lot, I started seeing messages on the dash saying "ACC/FCW (adaptive cruise control / forward collision warning) Limited Functionality, Service Required". Along with a message alerting me the car was in "battery protection mode". And a few other problems (like automatic high beams not working). I called the same day telling them of the issues. A week later, I'm currently sitting in the service center waiting for the car to be fixed having barely owned the car for 7 days, with my fingers crossed that they won't try to bill me for what should have been fixed before driving the car off the lot. Word of advice: if you buy a car from them and they tell you the service department will find/fix any issues before you drive it off the lot... double check everything and don't trust that they do what they actually say.
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September 2019 by Bill F.
In market for new truck. Stopped in after work today. About 7 employees visible in showroom. Not even one acknowledged me and let me walk out without ever making contact with me. Only waited about 3 minutes....2 minutes longer than it took me to figure out I'd go to Kingston instead...
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September 2019 by Jason B.
I bought what I thought was a good car and it was a lemon. They don't want to work on fixing the problem or even work with me. I guess it's there loss.
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February 2018 by John G.
The worst service in counter I have every got they don't deserve to have a 5* I've talked to other people who never returned
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February 2018 by Seth W.
The lack of business ethics is astounding. We took our 01' Subaru in for new brakes and a new clutch. The service tech calls us to tell us that the frame is rusted out, there is an oil leak as well as a transmission leak. They gave us an estimate of $6,000 and the advice to look into a new car. We went to our regular auto mechanic for a second look at the car. Turns out ABSOLUTELY NOTHING which Ruge's recommended needed to be done. It was just fear tactics to sell us a car. UNETHICAL!!
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December 2017 by Frank M.
I purchased a 2016 Wrangler from Ruge's and Scott Wallner was my salesperson. He found an awesome Wrangler, gave me more on my trade that any other dealer would, discounted the price, and even free oil changes. Everyone at that dealership is friendly, no nonsense, no high pressure sales, and very professional. I like Scott so much I went back and purchased a 2016 Cherokee for my wife!! I highly recommend Scott Wallner and Ruges to anyone looking for a new or used vehicle.
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November 2017 by Chris M.
I just received an excellent deal and trade in offer on a new truck. It was an easy process and I'm grateful for that. I've bought multiple cars and trucks from here and my daughter drives a Subaru from Ruge's as well. I highly recommend this business.
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February 2017 by Constance G.
My experience at Ruge's has been wonderful. THe buying process was layed back and service has been efficient and friendly.
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January 2017 by Sharif M.
One of the smooths transactions I have ever encounter with a dealership! Let me first preference this review by saying that any serious car buyer should do their research before stepping foot into a dealer's lot. Know the car you want, its history and shortcomings and stick a budget you already worked out. With that said, I must of spent an hour totaled between two days (first day was just me going over the car) finalizing the business transaction with my sales rep Krista; speaking of whom is one the coolest sales rep at Ruge's CDJ. Not only was I not pressured into purchasing any additional services, Krista drove out to the bus stop to pick me up because my only means of getting to the dealership was via public transportation. Coupled with the fact that she was well informed and flexible with my requests made the transaction that much smoother. I would definitely recommend this used car dealer to anyone looking for their next car because I am satiated with my 2013 Hyundai Elantra.
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December 2016 by Bill S.
You can't get any better then these folks. My wife and I were on our way to a conference in Tennessee when our car broke down. The first thing I did was call Ruge's and it was the best thing I could have done. The car was towed to a dealership in Virginia and if it wasn't for Bo and the rest of the staff at Ruge's it might still be there. Bo was calling the dealership in Virginia multiple times each day to find out how he could help move the repair along. Every time I would stop in or call the service dept they would tell me they just got off the phone with Bo. I have never had a better service experience. I was so happy I bought a new truck at the dealership as soon as I returned home.
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October 2016 by Kent O.
Another month and the internet page still advertises their discontinued (for over 18 months) Express Lane Service
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September 2016 by Z R.
I got my Jeep Grand Cherokee serviced here as well as a fix for a recall. They were incredibly friendly and flexible with scheduling the appointments over the phone and at the front desk, and threw in a loaner vehicle so I wouldn't be stuck in the service center for hours with my small baby.
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June 2016 by Nate D.
If your looking for great service without feeling pressured go see Scott Wallner he is a fantastic salesman & I highly reccomend him if your looking for a new or used car. He made the transaction seamless and is well informed on everything on the lot. The car was completely serviced and detailed prior to pickup and looked incredible. If your looking for a nice Jeep, Dodge or Chrysler go see Scott he will more than take care of you.
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June 2014 by Frank B.
We have used begnal motors in kingston for years but had problems with the sales manager on our last jeep Cherokee they were less than honest threw the whole process.we needed new tires and decided to try Ruges the service was great and at that time explained to is the oil changes we purchased at time of sale from begnal would be honored by Ruges.begnal never informed us of any of that.and begnal charged us 20.00 to rotate tires which Ruges said they will do 4 times for free.I think we found a new place to do business
