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March 2024 by Mae Ellis
Always caring for my pets above and beyond.
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October 2023 by Dave Sawyer
Successful ACL surgery
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October 2023 by Phyllie C.
My beautiful girl came to this place for chemotherapy. I have never had such an all round horrible experience from the receptionists to the Dr. The lack of care was unbelievable, to the point where the Dr would call my cell phone to tell me what the next treatment was, while I was sitting in the waiting room! He disappeared on Thursday and was gone until Tuesday the week my girl died. My vet couldn't even get in touch with him. My girl died on Wednesday and I never got a condolence call from these people. What I did get was a call a week after she died to remind me of her appointment on Friday. I called again and told them she died. Did they say we are sorry for your loss? Nope. The girl said "so I guess she won't be making her appointment"
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July 2023 by V T.
The veterinary team showed compassion, but most importantly, took the time to answer questions. My pet was well cared for, Dr. Keller and Dr. Kitson-Keller were understanding, and the ladies at the front desk were warm and welcoming. Best in the area.
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June 2023 by Monica Bell
Words can't describe how grateful I am to them. I bought a cat ( not mine) after someone hit it with a car across my house. And they did their best, and the front desk lady was sweet and calmed me down. Sadly cat died. But they called me asap, which I appreciated that
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June 2023 by Claudia G.
The worst vets office I have ever brought my cat too. Dr. Bay was rude, unprofessional and did not provide me with any helpful information. He did not care what the owner had to say and he basically ignored me when I spoke. I will never take my cat here ever again. More than 700 dollars to see a specialist and try to get answers and we are left with no answers and an unprofessional vet.
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March 2023 by Jerome C.
Dr. Kelly is a horrific person , paid $6000.00 for surgery , my dog is in terrible pain and he is tooooooo busy to return a phone call. It is all about money with this guy he does not care about your pet !!
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March 2023 by Melissa Miller
Wildlife Encounters was amazing. Will search their home base to see more exotic animals
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December 2022 by Nichole
The people and Dr. are great. Its the way they don't have emergency services. While I was there a guy came in with a hurt dog and they wouldn't do anything. Even though they were not busy.The closest emergency vet is an hour away.We have had this problem before and we are patients here.
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October 2022 by Rash S
Fantastic place to bring your pets
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August 2022 by JASON S
We brought our Female dog in for shot updates the staff seemed friendly till our dog left with a female staff member into the back to receive them not in front of us for whatever reason never experienced that before with any animal we have had before at a vet! As the door shut we hear a few staff ooh and ahh then a male say be careful with that breed of dog? Our dog may be a Rottweiler but she’s the sweetest girl and has never shown any aggression what so ever! At check out we scheduled her booster shots for a few weeks later we showed up for that appointment 10minutes early and there was one front counter staff member that was very rude to the guy in front of us he complained to us and two others in line on the way out we were not helped by her but the other staff member she went into the back then the rude one came back out asked us if we need help I said no thank you we have been helped she replied can I do anything for you? I said we are set just waiting and she rolled her eyes and huffed. We waiting 30mins and people that came in after us went in rooms we calmly said what’s going on we have been here a while they got brought in first. Booster shots should take 20mins tops she then snapped back saying we were not even on the schedule and we’re being fitted in I don’t know what you want from us! Mind you this appointment was scheduled before we left almost a month ago!A few weeks later we got a male puppy unfortunately he has two seizures at 11weeks and passed away. In the last 24hrs we paid this vet almost $600 to do necropsy I drop our poor puppy off around 9am they called around 3 saying it was complete and nothing was out of the ordinary no internal bleeding, no trauma, no organ damage, nothing but food in stomach, if we would like labs sent in it would be at least another $400 or more depending what they sent in but usually reveals nothing she then mentioned cremation I asked how much that was the staff member said $60 in a group or $150 alone I spoke with my wife we decided on alone the staff member said would you like a paw print I said yes please she then put me on hold then came back and said okay $205 I said wait you said $150 alone sales tax is only 7% she goes oh the print is $40! WHAT! You offer me a paw print of my dog with no mentioned of fee then charge me for it? $40 For ink on a paw pressed on a sheet of paper! Thanks! They wouldn’t let us pay when we picked our boy back up after cremation payment was demanded by card over phone before he would be sent for cremation like there was a rush I said when can I pick him up she said two weeks not this Tuesday next Tuesday they already came and left for the week. She said the doctor will call you tonight.Tonight came and went no call with zero answers to what would have caused his sudden death we have called twice today trying to make contact one of the front counter girls just said he was bitten by a Poisonous snake probably idk I’m no expert but it was probably something poisonous the doctor will call you today.Unfortunately compassion for others isn’t guaranteed and tact doesn’t come natural it’s taught! Stopping in Hoping for answers 8/3/22 at 3:20pm the two younger staff members were compassionate and helpful unfortunately the doctor who performed the necropsy is not in and no report is printable, try to be patient.Rest easy Cruz we love you, always will your a good boy! Hopefully we have you back soon.
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July 2022 by Ayanas lifestyle
We went there for our dogs regular check up and they treated her so good and personally I have issues with who to trust in the care of my dogs but this place was awsome!!
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June 2022 by Jean Aurilio
I take my cat Callie here for all of her needs. She is getting quite old in age- 14 years. The staff and doctors treat us with a lot of respect.
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May 2022 by Elizabeth Davis
Has been our vets for many years now! Love them! The time and care they give our furbabies is beyond words! They have specialist there as well and rehab facilities for physical therapy!
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May 2022 by Pete L.
This is the most unprofessional vet ever both. Staff and vets are very nasty never board your dog at country side they will lose your leashes and the dog food and your dogs will get sick I boarded my dogs twice the first time they had lost my dogs and there leashes took them almost and hour to find the dogs. They said that some mix up happened both dogs came back sick I called them as soon as I realized they were sick answer to me was need to make an appointment what I brought you two healthy dogs and now both sick after a two day stay you need to take care of them now so I did get them to give me meds for whatever illness they had at the time. A few months later i had a family emergency I had no choice I boarded the dogs again this time i brought food picked up pups two days later which was a Friday the younger dog started to show illness Saturday called no one was there the emergency vet was closed due to covId staff shortages had to wait till Monday morning. So I load my pup up in the car Monday morning rush to country side to have the receptionist tell me it's not an emergency clinic I need to schedule an appointment and I need to take my dog that was there to the emergency vet. As I carried my 70 pound dog out of there one of the other receptionist chimes in and tells me I can leave the dog for a $150 charge so when the vet has time they can look at it. Took my dog to the emergency clinic she was severely dehydrated and had gotten some bacterial infection from being boarded at country side they kept my dog for 24 hours on an iv drip $2300 later my pup survived no thanks to country side Then the vet finally decided to call us and tell us how is it possible for us to spend so much money at the emergency clinic and said that his staff never told me to leave and preceded to call me and my wife liars. THE WORST VET / Boarding and GROOMING in the north county
