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May 2024 by Cindy B
Well stocked, family-owned business.
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May 2024 by Carlos Gonzalez
I was doing a job in the area and it was over an hour and 20 minutes from my house. It's really nice to find a place that carries some of the best materials. Great customer service and very organized.
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April 2024 by Gary Killmer
The folks that were there were very helpful. The store is neat, clean, and I like the idea that it's local. What wasn't good though, was that there were lights on display that they did not have in stock. Perhaps I could have ordered them. I don't know. I should have asked. But I needed them today.Long story short, five stars excluding this issue.
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January 2024 by Matt Lane
Over charged. I mean at least they were open and able to fill a tank but... Charged for the wrong size tank.Not my job to know tank size.
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August 2023 by Richard L.
I live about 15 minutes from this store and would gladly drive an hour out of my way to avoid it. It's not that the selection is limited, though it is, it is because the customer service is so reprehensible. I began avoiding the place after standing for five minutes in front of a register at the contractor desk with an employee directly in front in me, typing away, refusing to even make eye contact, completely ignoring me, a growing smirk on his face. Not a word from him. I left the items on the counter and walked out. That was about a year ago. But last week I needed a propane refill on a tank that I regularly use on my grill. I had to pass by the store and thought, what the heck. It's just a propane refill, right? So I pay the bill and take the tank to the yard, where the yard guy starts filling the tank. Eventually I see that he's messing around with the machine, and then calls a couple of other guys over. He gave me back my tank (which felt oddly heavy) and I left. At home, the tank I always use on my grill, the tank I had just emptied the night before, wouldn't put out enough propane to ignite the burners. The following morning I take the tank back to the store and tell them what's happened. I am soundly and rudely informed by some supervisor that it's my grill that's failing and there is nothing wrong with the tank they filled. She sees it all the time, she said. Maybe I should learn how to use my grill, she said. It took no less than an entire morning of complaints straight up the company chain to get someone to even look at the tank. When they did, they discovered that it was grossly overfilled and they attempted to bleed off propane. (Too much pressure from the tank will trigger the regulator and prevent the grill from igniting.) I asked for another tank, but nope. Not what they do. Also, the machine was broken. At home, the tank still didn't work. It was that overfilled. I went out a bought another tank and attached it to the grill and everything worked just fine. Imagine that. Still more complaints followed in which I asked for a refund and a different, empty tank. What I eventually got the next day was a new, completely filled tank. Not what I asked for, but the problem was solved. It only cost me two days of my life in aggravation and wasted time. Oh, and not a single apology from anyone. Not from the yard guy, not from that supervisor, not from the district manager, not even from the daughter of the guy of owns the place (so I was told) - all people I had spoken to directly. I couldn't care less that the original tank was overfilled. Mistakes, problems, whatever, are a part of life. What I do care about is that a company stands behind its goods and services without requiring multiple complaints, the threat of small claims, and celestial intervention.
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June 2023 by Chantelle Tompkins
Very helpful floor associates, was very happy with everything up until I went to check out. The cashier was rude, snippy and acted like I was bothering her. If that hadn't happened I'd give them all 5 stars!
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June 2023 by Maureen Frances
Great hardware store. Conveniently located for me. I always try to shop local too. Friendly staff.
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May 2023 by william croche
Staff is rude I kept trying to ask for help but the employees kept ignoring me. I needed some wood for my outdoor project and a man who I think his name was Dan was very rude to me. It's one thing to work at a lumber yard when your 80 years old but don't reflect how miserable you are to paying customers. Just awful customer service and definitely will be spreading the word.... Shame.
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April 2023 by Brian Bovee
As a business owner, I have worked with Williams Lumber for over 35 yrs. They have been a great resource for all my home building projects. Great staff, good lumber supply, and service. I will continue to use them in the future.
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April 2023 by Frederick Tartter
Has a good selection of hardware and lumber for the contractor and any homeowners needs.
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March 2023 by Tierney lawn& landscaping
Good if you need something and don't have time to drive to home Depot or another large retailer.
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February 2023 by Logan P.
No one knows what they have or don't have in this store! Chances are if they say they don't have it, you just need to say ok, and go find it yourself in the store somewhere. It's happened so many times now, it's actually funny. Anyway, I bought a can of paint and upon opening, it was a solid chunk of paint. When trying to return, I was accused of leaving it outside or somewhere freezing. I won't be returning to this store anymore! This store is way over priced and if they can't bother to take care of the locals that spend $1000s in this store due to the convenience of its location, I'm done.....your loss
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January 2023 by Theresa Lutz
Love William's I had ordered some pipe straps for our pellet stove and ordered the wrong ones they gladly cancelled the order in minutes no questions asked grateful for that some stores would of said well you ordered it but not William's .THANK YOU
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January 2023 by Tad Skoczynski
Good store and professional service. I plan to visit them from now on.
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December 2022 by John Moeller
Good in a pinch but a little pricey on some items. Paint Department is GREAT and helpful above and beyond.
