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February 2024 by Benjamin Grue
Went in person twice. The older gentleman said he could set the diamond that I bought already. I asked him to order the blank ring. 2 Months later I call and he says come on in. When I get here woman tells me no we don't do that.
Do not recommend
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August 2023 by Jackie Reilly
Wonderful jewelry repair with welcoming and helpful staff. If you are looking for a jeweler/ jewelry repair shop in or around Plattsburgh, this is the only place I would recommend. I look forward to doing more business here.
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June 2023 by Kurt Sunderland
I came in polite and friendly as usual. Woman very rude. She wouldn’t give me her name. She offered me 46% melt down value for my gold.I replied I appreciate a store turning a profit but could she do a bit better. She said I was arguing and that she was glad I was leaving. Many people start with a small amount of gold to see if the place is for real or just a pawn shop. I was appalled. I’ll go back to Burlington where there is professionalism.
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May 2023 by jean choe
His workmanship is excellent. They have beautiful selection of jewelry.
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April 2023 by Stephen Nantz
Great job and great price on a custom piece. Thanks Charles!
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February 2023 by Michelle C.
Great jewelry store! They are so friendly and helpful and have beautiful pieces! We found just what we were looking for! We'll definitely be returning!
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February 2022 by Jaime Mc
LOVE, LOVE, LOVE this place!!We have been coming here for years and I would recommend this place to anyone looking for quality craftsmanship and friendly family service.
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January 2022 by Francis Senecal
So sad that someone so miserable owns that store. The front end lady, and the husband/repairman are incredible people. That Mrs. Payson though, LOOKOUT. Talk about incredible customer service, YA, RIGHT!! That poor woman out front looked so incredibly uncomfortable when I asked about a return, she looked terrified to even ask the bug eyed ol hag. So sad, seems like such a beautiful store, and great quality pieces also. Im sorry that her name is on the billboard. So sad.
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July 2021 by Lisa Dupree
My fiance got me my engagement ring and bracelet their, very impressed!! Love both pieces!!?
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July 2021 by Rachel B.
I was greeted immediately when I entered the store. The staff were friendly and professional. I had just come from a terrible experience at Periwinkles where I was not even acknowledged so I am most appreciative that Payson & Stoughton associates were very helpful and personable.
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February 2021 by amanda macdonald
The absolute worse customer service by a lady whom didn’t even give her name with salt and pepper long hair. Rude and they buy gold but shot me down instantly because it was pearls and didn’t say nothing more but a roll of the eyes. Disgusting attitude would never recommend!
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September 2020 by Isabelle Flora-Miller
We bought a loose diamond somewhere else and got the setting from Payson & Stoughton, I absolutely love the design. They have a huge selection on their website and I found the exact setting I wanted. He fixed the stone to the setting pretty quickly considering it was a custom order.
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July 2020 by Shared with: Public
Thank you today for the beautiful bracelet recommendation that perfectly fits my lifestyle
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March 2020 by Cheryl Herron
l broke mom's necklace while I was shinning it up for her funeral
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October 2019 by Dawn Reyell
Best jewelers in town, hands down. I have been bringing my precious jewelry there for many years (30+ years) to be repaired, sized, etc. Their in-house jewelry work, never sent out, is absolutely amazing. I trust them with my fine jewelry without a doubt.
