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March 2024 by Sandeep S
Not very clean hotel. Looks very old and dusty everywhere.
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March 2024 by Zahra
Pros: clean sheets with a very comfortable bed and very friendly staff. Free parking which is a rarity at Niagara! Parking spots are tight though if you have a big truck may not be the place for you. Parking lot is secure as well. Location is great, 10 min walk or less to the American falls, you can walk to goat island too. 19 min walk over to Canada on rainbow bridge. Very friendly and accommodating staffCons: lots of false advertising!! I was so excited to have breakfast in bed! Everything on their website and even in the binder provided stated you could have breakfast in bed but front desk said no it’s buffet only on first floor. Also they claim they are a green hotel but then use single serve plastic plates and utensils and have no recycling in rooms. The only thing green seems to be the motion sensor lighting which could be an issue if you use a CPAP. Rooms are clean but definitely a bit dinged up around the edges. My biggest gripe is the cleanliness of the whirlpool tub. I wiped the tub down before drawing a bath and when I turned the jets on the amount of gunk that came out of the jets was disgusting and was floating around in the water.I was very disappointed as I had high hopes for the Giacomo. Lastly, breakfast was your standard continental breakfast as you would see at a comfort inn which is fine but not as advertised.Walkability: Very walkable to the fallsNoteworthy details: False advertising! No breakfast in bed, you need to ask for robes if you want them and run a cleaning round on any jetted rubs before using. Contact them about energy sources if you use a cpap
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March 2024 by Colette Tuffy
Spacious clean rooms. Gorgeous building and situated centrally. Lovely staff. Breakfast menu could be improved.
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March 2024 by Richard Hoch
Awesome staff, location, rooms and views.Nearby activities: Niagra FallsWalkability: Niagra Falls is a quick walk a few blocks away.Food & drinks: Anchor Bar is walkable and has great food.
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March 2024 by RR Jan
Great location however the neighborhood seems abandoned. Very dated property. It appears their normal excuse is we had several call outs and as result we do not have anyone at the bar or food services tonight. We had been up since 2am traveling all day so we were going to oversee those services offered. Upon entering our room I immediately noticed insects ? crawling on the beds. I proceeded to alert the family to not unpack. Went to the reception and shared pictures about my findings. Not an apology was given but immediately “ do you want to check out?” The staff needs to learn service resolutions. We turned keys and walked out. For about an hour we were stranded in the streets until we were able to find another location in the Niagara area.
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March 2024 by Kathy Vanciel
My family and I recently had the pleasure of staying at the newly renovated Giacomo Hotel. The renovations were beautifully done, the hospitality of the entire staff was unsurpassed and the welcoming and accommodating customer service from Brandon and Tee was nothing less than 5 star. Without a doubt, if ever again we have the opportunity to visit the Niagara Falls area, the Giacomo Hotel will be our chosen stay for home away from home!
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March 2024 by Geno Jessmone
This is a pretty nice old hotel that has been renovated. The rooms a nice and big. The location is perfect very close to the Falls. Walking distance to what ever you need. The breakfast in the morning hits the spot.Walkability: Close to everything
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February 2024 by Sarah Huels
Terrible experience with the property. They didn’t give me the room I paid for and the manager Jessica was less than professional about it and incredibly rude. Communication with property via booking absolutely terrible. To top it off the room smelled like sewage so badly I couldn’t even shower. Definitely do not recommend.
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February 2024 by Chris Monroy
Booked a three night stay at The Giacomo Hotel in mid February. We booked a corner room expecting a scenic view of the area, however we found upon checking in that Floors 7 through 16 are all residential apartments. We ended up with a lovely corner room on the 2nd floor with a view of a wall and a parking lot.There is also a MAJOR problem with the energy saving feature of the rooms. Rather than requiring a room key being inserted into a slot to provide power to the room, the rooms have a motion sensor mounted on the wall that turns on the power to the room when motion is detected.Well when you fall asleep, the motion detectors will fail to detect you, causing you to wake up to a freezing cold room in the morning. If you have a medical device like a CPAP machine, it will shut off in the middle of the night unless plugged into a specific unmarked outlet. The front desk initially misidentified this outlet for me, so I spent my first night with my CPAP machine shutting off intermittently causing me to repeatedly wake up due to not being able to breath.We also had a diesel generator fire up right outside of our window for 15 minutes straight when we were trying to sleep in...We really wanted to like this hotel due to the vintage look, very friendly staff, and nice breakfast, but we will not be returning or recommending The Giacomo Hotel.
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February 2024 by Kristina Wilmot
What an awesome quaint hotel! Shout out to the head of kitchen …. Corliss! Amazing person who works hard to make sure you start off every morning happy with breakfast! Love the detail in the art, especially the fireplace sides! Delicious afternoon cookies in lobby sealed the deal. Intriguing property.
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February 2024 by Jenny Weimer
My husband and I have stayed here twice now. We come on off season times and the price is very reasonable !! The hotel is beautiful and has a lot of Character. Both times we have stayed, the staff have been excellent! Looking forward to returning next year!
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February 2024 by Holly Painter
The hotel is clean, beautiful and great location. The best part was the staff as they were amazing and so friendly. The breakfast was good and we would definitely come back. Thank you to all the staff for making our trip so wonderful.
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February 2024 by Angela R. Hunt
Gorgeous historical building, highly recommend the Giacomo if you're staying on the US side.Noteworthy details: Historical building renovated beautifully.
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January 2024 by Disney Momma
Quiet and quaint love this
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January 2024 by Megan Riley
Our family of three and our dog stayed a week in the Majestic Suite...and wow!! The place is incredible, and the view is insane (14th floor)! The walk to the falls is nice, and we could do it several times a day since it was so close. I loved going at night! We went to the Buffalo Zoo one day, highly recommend! Papa John's is right there if you want something quick. Hard Rock is a short walk away. You can see the casino from the master bedroom , it's a short walk away! Would definitely recommend The Giacomo to friends and family visiting Niagara falls!!
