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February 2024 by Scott U
Laid back, helpful and kind. This will be our go-to location going forward because Jen and Bridget were fantastic and made our experience as good as it could be. Thank you for making it a great day.
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October 2023 by Heaven Wadford
We had the pleasure of working with Shari (hope i spelt her name right!) and I literally never would have known it was her 3rd day had she not told us. She was knowledgeable about the product and helped us choose some of the most stunning opal jewelry we’ve seen in awhile! 10/10 will come back just for her! (Also happy birthday!!)
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June 2023 by peter st clair
Poor customer service. Bought jewelry with zero interest promotion. They didn't honor the promotion. Didn't figure it out until after i got my statement and it wasn't a option to return
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June 2023 by Kristen McMurtree
Noelle is the best!! So happy with our experience here. Engagement ring is perfect.
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May 2023 by Georgia Freedom Financial
I truly hate shopping at this specific Kays location at the Niagara Fashion Outlet Mall. The staff members are rude, incompetent, arrogant jerks who need training on customer service and how to properly serve customers. New flash ladies, just because you wear tons of the "stores jewelry inventory" during your work shift doesn't mean that you actually own it! Get off your high horses and treat customers with respect when they walk in to your place of employment. You're not better than anyone, you're literally mall clerks. This is a chain jewelry store at an Outlet Mall, not a private luxury jewelry store. You all make no effort to make customers feel welcome to shop in your store. Humble yourselves. Drop the elitist attitudes and do your job, which is serving paying customers with respect and decency. Horrible customer service, do not patronize this location. **Buyer Beware** Go to a Erie County Kays location and you will have a far more professional experience.
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May 2023 by Jennifer Zak
Great management and Amazing customer service..Jennifer is kind, professional and helpful when shopping for my jewelry needs ?
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March 2023 by Dev
I was shopping around this past weekend for an engagement ring everywhere else was okay, but nothing compared.I came to Kay’s and met Devin, he was courteous and very helpful! We bonded over having the same name and he guided me through their ringsHe ended up finding me the perfect ring… and she said yes!!!Thank you Kay’s in the outlet mall for all your help!!
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March 2023 by reilly climenhaga
So I came to Niagara outlets looking to get a new watch. I'm always sceptical of buying one at a "corner" jewelry shop. So I stopped into Kay quickly and asked the Ladies ( Sam and Alexis) about their citizen collection. These ladies were so sweet and personable that after I left our quick first meeting I decided to go back. Sam helped me when I came back. I told her I needed a black citizen watch for my collection. She was very knowledgeable. Very sweet and very respectful of the fact that I was looking for a specific color and look and didn't try and push any other watches on me. Even if I didn't need a watch id come back to this Kay just to see her beautiful smile. Alexis was the other jeweler. She is the one that sized my band on my watch. She was very fast. Very professional and also very sweet when we conversed. I would recommend that any one in need of any new jewelry jewelry repair or cleaning head to this Kay and visit SAM and ALEXIS !!!!!!
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February 2023 by Lonney Krentz
I have been going to Kay's for decades abd always have been pleased. My last purchase was a set including earrings, bracelet, ring and necklace whwas ich i purchased for my wife. The turquoise stone fell out of the ring and the bracelet broke after wearing the set one time. I was very disappointed to say the least. I went back to the store to discuss my options. There was not a question nor issue with either returning the set or getting a replacement set. I chose to return the set and purchase a different set. The staff was incredibly understanding, nice, friendly and helpful throughout the process. I have been and will continue to only shop Kays!! Thanyou.
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September 2022 by Alexis Westermeyer
This kay’s is the best one to go to!! So many great deals!!
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August 2022 by Nicole Pellnat
This is one the worst l experiences, I have ever had with Kay’s. My boyfriend bought a bracelet back in February for Valentine’s Day. The bracelet was too big, I wanted three Diamond links taken out. So he returned the bracelet back to the store about a week later. Current day, august 19th, I still do not have said bracelet in my possession. Since February until now, the store associates have been giving my boyfriend the run around, saying oh it’s delayed, everything is backed up. I called today and not one associate knows what I am even talking about. Before to this phone call my boyfriend went to the store, told him again how it’ll be there in a week, but couldn’t provide a tracking number, nothing. So needless to say, I will never see that bracelet again, and my boyfriend won’t be getting his money back. I’d shop with caution here.
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April 2022 by Josh Nowak
Horrible I will never spend another dollar at this place
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March 2022 by Chelly Chelle
We were taken care of by Devan.. He was so attentive and polite.. Awesome vibe with me and my husband. Thank u
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February 2022 by Kathy Collier
Have always bought jewelry from Kay's. Never been disappointed. When I purchase something I always get the guarantee and it does pay off. Lost diamond in one of my rings and replaced it for no charge. Prices not bad considering other Jewelers. Customer service wonderful. Very clean.
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January 2022 by Amy Gravell
I love the ladies their they help you whenever needed they are excellent at replacing whatever jewelry that may need replaced or fixed
