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February 2024 by Bobbi Banks
Expensive although staff is ALWAYS very helpful!
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January 2024 by Stephen C
Great customer service! I'm from Canada but come here to pick up Halloween decor since we barely get anything and they're always more than willing to help me take what I buy to my car. The line for customer service can sometimes be long but they really try to move things along as fast as possible.
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January 2024 by FMG Productions
I will be honest in this day and age the orange vest doesn’t exactly mean what it used to mean technical knowledge sound opinion and most importantly confidence the job will be done, but with all that being said the staff at this Home Depot is absolutely amazing they help me with finding the right product and even took time to help me figure out how to accomplish it. I appreciate them and you should definitely give this Home Depot a try.
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December 2023 by Michael Cornelious
It's always a good experience whenever I visit Home Depot. They are very familiar with their store and can assist me with finding whatever I need every time! Destiny Morales has helped me numerous times! I hope that doesn't go unnoticed as she's a huge contributor to my satisfaction!
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December 2023 by Cynthia Harding
You will find what your looking for there that's for sure. I buy alot of my house plants there. They always have fresh poinsettias during holidays, reasonably priced and a good selection at this time of Xmas decor.
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November 2023 by Chrissy Flynn
Never ever anyone around to help me find what I need. EVER! The store looked like a disorganized mess as usual. I had to hunt down someone to help me. Finally found someone isles away from what section I needed help in. The sales person that did help me, his name was Jason ,was very helpful and eager to help me and it wasn't even his department he helped me with cause he was the only one I found actually working. Thank you Jason! I wish the rest of the staff was as friendly and helpful as you!
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September 2023 by Christa Trane
My husband and I were just in to purchase a vanity, every employee we encountered was so helpful and knowledgeable. Angela helped us find our vanity we needed , another employee was fast and efficient getting our vanity down and lastly the Manager or team leader at the front self checkout went above and beyond to assist us. Thank you!
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September 2023 by Helen Gibson
New to shopping for DIY . I had to ask loads of questions. The staff were great and very helpful. Struggle to use their card reader several times one lady staff member Indra was so understanding and helpful on multiple occasions
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September 2023 by Larry Anastasi
I went for 6 , 40 lbs bags of watersoftner. The web pqge said 79 bags in stock. I could not find them and asked an associate where they were, isle 30, pushed my cart there, no bags. Asked another guy, isle 62 in the garden section outside, pushed my cart there. Nope not there, asked another employee, isle 9 guaranteed he said. Pushed the cart there, no bags for a third time. I finally went to CS and asked if anyone there knew where anything was sarcastically. She looked them up and said they are moving stock so they could be anywhere. She found 4 associates talking togetr5and asked them, 3 no 1 yes, at the front doors outside. Wow, therthey were, no sense no clue. .
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August 2023 by TheFatelessHero
Huge store full of stuff for any home renovation, outside and inside.Has things for everyday customer and for contractors.
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August 2023 by Thornton Carter
If I could give them zero stars I would. DO NOT ? use Homedpot. Well at least the one in Niagara Falls on Builders Way. This stores customer service even their service is Terrible. I paid for a measurement of a door ? to be installed. The installer came knocked once on the door and left. Homedpot give me a hard time to get the guy to come back. When he did come back it took 3 days for the contractor to send the measurements to Homedpot.I had to keep calling and emailing them to get a scheduled date for install and to pay for the work.I got an email stating my installation date was July 29th at 7am-8am, Saturday. Well after numerous phone calls, being hung up on, dealing with a person whom they said was on lunch break (for 3hrs, because I called each hour from the first time I was told she was on lunch break) the last call the customer service person told me that yes she can take 3hrs because she is so busy.Well I finally got someone who took my payment and said everything was good. Then I get a email telling me that I have to send back some signed documents before my payment can go through.I signed and scanned and emailed the docs, then told everything was good. But the contractor called and said they needed to schedule the install. I told them my date, she said they don't do installs on Saturday and I needed to contact Homedpot.Spoke to numerous people at least 6 people before I could get this straightened out. Yes I did speak with a manager and she was no help. She just kept defending everyone, which I had to tellDidn't care who was at fault or Why . I just want the work done.I suggest to anyone reading this review don't use Homedpot in Niagara Falls, you will be disappointed. Taking my business to Lowes. Oh by the way I have been using this Homedpot for 18 yrs, but I'm done, this incident has taken me over the top. I had many problems before, but this was just ridiculous.And I forgot they say they give a Military discount, but they wouldn't give me one I was a member of the U.S.Air Force with an Honorable Discharge.where is my discount?
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August 2023 by Jordan Eckwahl
Great customer service! Knew exactly what I was working on and what I needed to fix the issue without much information. Due to my lack of knowledge on what the thinger-ma-jig does when it wraps around the whatcha-ma-callit before it plugs into the do-dad
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July 2023 by Jeffrey Barron
Tried returning a power washer that did not work. I was however over the 30 day return policy and was told they could not help me. Then the manager said he could give me store credit, well then he changed his mind about that. So I asked what am I supposed to do. He told me to go have someone look at it. Absolutely no help at all!! And the manager was not pleasant and acted I was bothering him! I'm goi.g to cancel my card and shop somewhere else!! I even called corporate and they kept me on hold forever.
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June 2023 by Ricardo Ayala
It's a home depot, I bought some materials to put up a wooden fence in my backyard for privacy and to keep our dogs from fighting/yapping with our neighbors dogs.I frequent here a decent amount and am generally satisfied with it.
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June 2023 by A Paluko
Excellent customer service. I asked a young man for help finding a specialty battery. He couldn't find it, so he asked his boss. When she couldn't find it she called the store manager. Eventually he found them. Though it wasn't hundreds of dollars that I spent, it was really nice how they looked until they found what I needed. That's what customer service is. I want to thank you.
