“I just stopped by the Spectrum store in New Paltz(Thursday night 8-31-23) and the person who helped me was amazing. I arrived at 7:59 and he still helped me. I did not get his name. But I just wanted to acknowledge him. Thank you!”
“We needed to change service providers. Sam was extremely helpful and kind. She was very skilled at addressing our needs as well as communicating with waiting customers about expected wait times. I will gladly return to this store again to work with Sam.”
Mobile Phones
Mobile Phones
Mobile Phones
“I have been a T-Mobile customer for years. Back to the Sprint days and converted over. I live on Long Island and was helping a family friend upstate set up phone service on my acct. She was a Verizon customer. We went next door to obtain a transfer pin from Verizon and they were less than helpful. We decided to take what we have and go into T-Mobile next door. I could not have been more pleased. We explained the situation to BJ, Bill and Xavier and they took charge. One was on the phone, one was on their iPad and one trying to troubleshoot with the other 2. I was in awe over the dedication and time of day we were given. After about an hour and fighting with the Verizon customer service team, we were finally able to obtain the transfer pin. Had it not been for these guys, we would still be fighting with Verizon. I am so happy that T-Mobile earned another customer with this transfer. Oh and I cannot forget.... the family friend that we were setting up the phone for is 85 years old. She would have to stand near RT.9W to take calls. On T-Mobile... she called me from her couch and could be heard clear as a bell. I was so thankful for Bill, BJ, and Xavier. If you EVER need anything from T-Mobile, you have to go here. I am soooooo glad we did. Many thanks! Anthony from Long Island (Formerly Marlboro). Definitely go see the guys at T-Mobile in New Paltz. I hope corporate sees this. This location is 5 star!”