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October 2024 by Jerry Casey
Kaitlyn Reitz at Lincare has been working and helping me get the equipment that I need for the last few months. She even coordinated with my pulmonologist for all necessary records/files. She has been great and delivered on all counts! Bravo!!
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October 2024 by Pam Winn
The staff at the Syracuse office is very friendly and professional The delivery gentleman Isaiha is amazing. He is always very friendly, professional and knowledgeable. He ensures all of my needs are met. Thank you
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October 2024 by WOTR 100
Awesome staff great people and fast
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October 2024 by Constance Comstock
I was in need of transportation. They decided to come in my home. Great experience.
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September 2024 by James Higgins
These guys really care about their patients. I wouldn’t go anywhere else. Mary Lou is the best!
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September 2024 by Candy Higgins
Mary Lou and Rebecca are awesome. They helped my husband as we were traveling from Nashville and he had a c-pap emergency! Thank you!!!
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September 2024 by Donald Daniels
great people to have to help you when needed
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September 2024 by alyssa sadofsky
Very helpful people working here. Everyone was polite and friendly. Very pleasureable experience picking up my sleep apnea supplies
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September 2024 by Becca Fetherston
A family member needed to get a Cpap and the entire process was quick and easy. I had a few questions as this was the first time dealing with this/ machine and they were able to answer the questions.
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September 2024 by Janet Sease
Lincare has been providing me with my Oxygen needs for almost 5 yrs. now. All my home deliveries have been prompt, be it for oxygen and or equipment problems and their delivery person has always polite and professional. I am very pleased with their service.
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August 2024 by Ann Smith
I have been dealing with Lincare for over 10 years and have always had good relations with them.
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August 2024 by Sue Hulick
Courteous and friendly service and people
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August 2024 by Harvey Moss
My local Lincare office gave me the BEST service... Kudos to Marylou! My hero for the day.
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August 2024 by Mary Ann Wise
Very efficient staff
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June 2024 by Ron Oliver
Disappointing Experience with Lincare’s Customer Service
From the moment I walked through the doors of Lincare, I was met with confusion and disorganization. The employees seemed unprepared and ill-equipped to handle my needs. I was initially given the wrong machine, and it was only after I pointed out the discrepancy that they corrected the mistake. Their response was dismissive, as if I was the one who was mistaken.
The lack of proper instruction was another major issue. I spent hours on the phone trying to get help with the machine’s settings, which were incorrectly set up from the start. This was not just a minor inconvenience, but a significant drain on my time and energy.
After ten days of dealing with these issues and receiving subpar customer service, I decided to return the unused device. To add insult to injury, I was still charged for the device and was told that this is their normal practice.
In conclusion, my experience with Lincare was far from satisfactory. The level of customer service was disappointing, and the lack of organization and professionalism was concerning. I hope that my feedback will prompt Lincare to improve their services for the benefit of future customers.
Update to Lincare's Response to this Review:
I contacted the local office by phone. I was told that regardless of not using the machine, returning it in ten days, and getting horrible support they still would charge me for the month.
This is in addition to the initial startup cost and copay.
