March 2022 by Ashley Gilchrist
I have no complaints about the professional service that was provided by the representatives. When we were trying to pick up the U-Haul truck. They made it possible for us to pick it up late. Everyone was very kind. My complaint is with the time of year it is, and the U-Haul trucks tires. You would think that U-Haul would have winter tires on all their U-Haul trucks, during the winter time. I was done the day after we were scheduled to return the truck, but I had called and extended my rental time an extra day. But then we had a snow storm the next day, when I was supposed to return the truck. I couldn't make it half way to Kingston before I had to turn around and I actually had gotten stuck in my driveway with the truck because of how bald the summer tires were that are on those trucks. Then when I asked if I could return the truck to the U-Haul service in my own home town, they told me the truck was exclusive to Kingston U-Haul dealer. Why shouldn't I have been able to drop it off at any dealer ? So I will be charged an extra 3-4 days, because I could not return the truck due to weather, thank goodness my hubbie got our truck running and we were able to finally return it tonight, all though I'm sure we will get charged for another day.But as I said in the beginning of this review, all employees have been professional this far. I have no complaints about the service that was provided. Just the equipment. I hope in the future U-Haul will consider putting winter tires on their U-Haul trucks, maybe even 4wheel drive trucks. Some areas in these parts are sloppy.I hope this review helps, I write it in good spirits!Ashley
February 2022 by Aura Liba
Super nice staff. Have had great experiences with this store. Would recommend them. Will use them again. Thank you
October 2021 by Diondra Ellis
I don't know the guys name that helped us but he was really nice. He was friendly and he explained everything to us. We didn't have to wait. He had everything all set up for us. I will definitely be back next time I have to move something. I also recommend using U-Haul if you need to move anything. Thank you guys, use made moving stuff a whole lot easier for us.
September 2021 by Jason Byrd
Well everything was good but when we got the bill we saw that we were told one price for a mile. We were told one price for over the 100 miles that we paid for up front and the extra was suppose to be one price but was charge ALMOST double the price that we were told it was going to be
September 2021 by Joseph J. Rainwater
Been there four times, each time was pleasant, quick and simple. Staff was courteous and helpful. My experience was good.
July 2021 by Gabrielle Murphy
I’ve used this location twice: the first time was seamless (which is always appreciated during a move!) and the second time they saved me from a technical error in my agreement made by another U-Haul retailer. Steven was a lifesaver and worked tirelessly to fix the problem. His effort and kindness was so appreciated and I’ll be sure to use this location going forward for all my moving and storage needs. Big thanks to Steven and the U-Haul team on Ulster Ave in Kingston!
June 2021 by Choco Smith
Horrible!!!! I have been to this location twice within the last month and it seems there more interested in getting you out of there face without them having to stand for more than 2 mins or do any type of helpful work .. very rude and talk down to people.. as the one guy is helping customers and eating McDonald's and not to be rude but very sloppy and messy. Talking with his mouth full of food. Takes forever to get through the paperwork, then always qick to tell me something is wrong on my end with my card / my truck my time of day to show up. The problems always go away when the GM steps in to help ( he's the only helpful one )but the two front desk workers should be avoided!!!long story short I went out of my way 25 mins to another u-haul place and it was night and day!! I'll now be using that spot to rent from.
June 2021 by Kenny Beville
Thanks for excellent service. Great truck!!
June 2021 by Josh S
Dropped it off a day early and they altered the drop off to show I dropped it off a day later.
May 2021 by Betty Cosgrove
This was not an ez place to do busy at. The managers are good but there seems a level of hectic ness
May 2021 by Scott L
Excellent service and always great prices
April 2021 by Sam Ian
Very easy, staff on site were friendly and helpful. I was in and out, and returning the truck was quick and simple. Streamlined service at this location.
March 2021 by mason dent
Great service. Trucks were in good shape. Nice people.
February 2021 by Benny Goldstein
great service I use them all the time
January 2021 by jon block
Good people. Rent with confidence