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March 2023 by Jonathan B.
Went to purchase a dishwasher. No one in the department. I guess they didn't want the sale.
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February 2023 by Barbara S.
Ordered closet doors to be installed. I was told they had to be a special order. Someone came to my home and measured. Paid 1500.00 dollars in Oct 2022. Doors came on just before Thanksgiving. When installer arrived with doors he told me they were the wrong size and had to be reordered. Ok now its 3 months later. Installer calls Feb 2 says he will be there Feb 8th am. NEVER showed up. I called the store, spoke to salesperson he said he would get back to me. Still waiting,,,,
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January 2023 by Laura Z.
Dealing with Home Depot has been the worst experience ever. In terms of trying to get through to the store...impossible. Communication is non-existent. I placed an order which was delivered damaged to the store 10 days ago and I was never informed of this. Nor did Home Depot contact the sender/manufacturer. The damaged product just sat somewhere. Yet Home Depot was paid in full. No phone call to the purchaser (me) and no email. I was the one who had to investigate and trace it. God help us if this is how businesses are being run in this day and age. Sad state of affairs.
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May 2022 by Dale S.
Impossible to directly call customer service directly. You have to ask for a department and I asked for the Customer Service desk and it puts you in an endless loop of "How can I help you? Tell me what you're calling about? What department are you looking for?" Just bloody AWFUL!!!
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or something said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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April 2021 by Marilyn May
I stood around for half an hour waiting for an employee to get off the phone. I asked another employee for help and she said it's not her department and walked away. I was prepared to pay CASH for a new refrigerator but I guess Home Depot doesn't need the business. I will go back to Lowes, at least they acknowledge customers....
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February 2021 by Sara C.
Angela & Drew in the Painting Department are amazing. They took care of our painting needs. Very knowledgeable about products. We will definitely come back here with all our home improvement needs !!!
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October 2020 by Cheryl Dorney
Isn't the whole idea of curbside pick up to avoid going into the store? Well after 4 to 5 texts including my contact info and a 30 minute wait for my confirmed curbside pick up I had to go into the store when I asked why no response to my curbside text the young man responded I'm too busy the other girl is out to lunch and I'm answering phones. So I guess it's ok to ignore curbside pick up? he then gets my large cart I was hoping to get help with and leaves. if you cant support curbside then dont offer it. I have avoided Home Depot as much as possible since the same store messed up my patio set and charged me 3 different time for the same set over a 5 week period. I'm done with the Depot!
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September 2020 by Robyn L.
Don't waste your time, order online in store helpers hate customers treated me like nothing
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August 2020 by Jonah M.
Awful experience all around. No one wearing masks or respecting the risk of transmission, and the staff could not have cared less about it. The customer service was simply terrible. The first person I asked barely mustered a grumble at me while simultaneously maintaining an aggressive scowl, after I asked if he was the right person to talk to about where to find something. He then said no he was not, but yet continued to speak aggressively to me about the "possible places" (mind you, Home Depot has hundreds if not thousands of separate pieces of equipment and tools in the section I was looking for) with such a rude and dismissive attitude, acting as though I had just threatened him at gunpoint, that I just walked off in bewilderment rather than get into an argument. When I was FINALLY able to get someone to help me, he was rude, unhelpful and told me there was nothing he could do EVEN though I had a high quality picture on my phone of the drill bit I needed; and I quote "That does absolutely nothing to help me". The straw that broke the camels back, is I called my brother who I was picking it up for, and he found it on the website in stock, IN STORE, in the exact location I was in. Unbelievably unpleasant experience, I will never again be patronizing Home Depot, and would highly advise you save yourself borderline confrontation and profound indifference for your shopping experience, and take your money (and apparently safety, for that matter) elsewhere
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August 2020 by Patricia Barth
This store refused to take back a poorly designed defective washer within a week. They have since lost my business (new bathroom, new kitchen).
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August 2020 by Christina X.
The lady with long gray hair at return center, she gives out the worst customer service!!!! If you don't have receipts don't try to return anything, she wouldn't even try to scan product! And on top of that, she had terrible attitude!
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July 2020 by Dona C.
Father's Day gift to my husband. A grill ordered on June 19. Arrived at store was promised assembly week of June 29. Promised for July 4th. Called the store and put on hold while they checked. On hold.....on hold.....on hold.....Guess what? Called in the 4th. Not even out of the box.
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July 2020 by Purple G.
Me and my family went to get carpet great service until we had to put it in the car they said a guy named Mario was going to help us but he did not and we did it by are self so that is why you are getting two star review!!!!
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May 2020 by Lars Shafer
They need to replace a certain manager that has poor customer service skills. Was told by home depot online I could return unused flooring to the store in which only the manager could approve and he would not. lost my business!!