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December 2023 by Janet
Friendly staff. Good selection of tshirts and headsets.
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December 2023 by JamezGamer125
Best gamestop in my opinion, Employees? Amazing! 5/5
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December 2023 by D E F Franklin Art
Apparently this location has an issue with knowing what time they are supposed to open and close. I waited there for over an hour today for them to open. Gates were down at 11:11AM......waited....11:45AM I see the guy walk in, close the gates again. All I was doing was picking up one item that was already paid for, my boss alerted corporate to the situation while I and a few other people were also waiting for them to open.When I finally asked the employee what the issue was, I was told the delay was because he got into a car accident. After reading the rest of the comments, it seems like this is not a unique incident and this location has no sense of opening or closing times. When I asked to speak to a manager about the fact they had wasted my time, I was informed the manager was not there.I requested the manager be called, and I relayed that corporate had opened a file about the matter, and they said the store would compensate me for my wasted hour. The manager Matt F, proceeded to give me the "blah blah blah" run around from the comfort of his home, and then had the audacity to tell me to "leave the store" a few times over speaker phone.Apparently his authority must have an effect on people that actually play video games, I proceeded to laugh at him and promptly told his employee to hang up on his useless manager Matt F, whom seems to be entirely ignorant as to how the real world operates.After reading all the comments about how terrible they treat customers at this location, I decided to leave this review. The employees here are beyond inept at how customer service actually works. If you don't want to open up on time and help customers, stay home and play video games.A customer should not have to make an employee cry before he is willing to do the right thing. Matt F. I hope corporate makes you cry after reading all these comments from irate customers. Because you are obviously NOT management material, and if anyone needs to leave the store it is YOU Matt F.To the employee that had to deal with my wrath, I do not apologize. You could've de-escalated the situation way sooner. Thankfully, you did the right thing in the end. Because I would still be standing there in front of you making your life miserable.Riling me up all over Pokemon cards, what a silly world this is. Learn to do your jobs correctly Kingston GameStop employees.Your location is not the busiest, and you should be grateful for the little business you manage to bring in. Keep acting the way you are Matt F. and those gates are going to be closed permanently.
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December 2023 by Nadia A (Nads)
Amazing service and wonderful products! One of my favorite places to shop in Kingston! The people who work here are friendly and helpful!!
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November 2023 by Jay Are
Was horrible!! There was a the most lazy guy I ever met, who didn't help me with my Q. About videos!!! So I didn't buy anything, days later I went back and there was a young girl, same attitude, she wasn't helpful, she was there with the guy, but they were more concerned about theirs own chat, then costumers, I bought a couple games anyway, because I need them for my nephew's birthday, and there were not another store to go. Thank God, my nephew loves the video games and I didn't have to go back and return them!! I spent about $90.00; next time I will go somewhere else place, to buy!!!
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October 2023 by J. Cruz
girl there has the most miserable attitude
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September 2023 by Justin Rearick
Closes an hour early. Was trying to make purchases at 610 and the gate goes down. Would not recommend.
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August 2023 by Grandma Mommy
The guy working there really knew his stuff and was very helpful.
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May 2023 by Debra Wood
People nice. They were out of a lot of stuff.
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May 2023 by Chumn_li
One single worker, busy doing stuff on the computer. Although he was willing to help me when I asked. No other customers in sight, brick and mortar stores are slowly going the way of the dinosaurs, Gamestop included. Most people download their games directly to their console and amount a digital library. I don't know how much longer this chain can keep its doors open.
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May 2023 by Umbral Chaos
It's a GameStop, these days that's not a good thing.
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April 2023 by Gerardo Vargas
Hours said open at 11 but been standing here for an hour and a half been calling and nobody wants to answer wven though the lights are on??♂️
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March 2023 by Gerardo Vargas (BURRITOLISHUS)
Hours said open at 11 but been standing here for an hour and a half been calling and nobody wants to answer wven though the lights are on??♂️
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March 2023 by Joshua Michael
place is a joke make thier own hours up. they say close at 7 came in 2hours early before work to get here and ofcourse 630 gates down and locked up
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November 2022 by X
They had everything I needed in stock. The girl working the counter helped me figure out which Zelda game I was looking to get even though I couldn't remember its name. You definitely don't get an associate that knows what they are talking about when you get games at a place like Target or Walmart.
