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December 2023 by Lou Tenant
Brittany was very courteous, efficient and personable. She clearly explained our options and responsibilities. She’s a valuable asset to your team.
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December 2023 by Andy Harvey
Effortless pick up and drop off. Carlyle did the handover and gave us plenty of options for upgrade. Having used Sixt in both the UK and Europe, again did not disappoint. Highly recommend and will be using again.
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December 2023 by Alejandro Hassell
The entire rental process was fast and easy, the vehicle was in mint condition with all proper functionality, returning the vehicle was easy as well being helped by Kash she was friendly and very informative, i will be renting with them again ?
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December 2023 by David Xavier
The car was dirty and had little to no fuel. The agents at the front desk had horrible attitudes as if they were doing me a favor to rent me a car. This was the second time I rented from Sixt the first time was a horrible experience also but I came back because of an email that said I would get a discount on my next rental which I never received. To make the rental worse the app wouldn’t allow me to extend my rental so I had to call and speak to a manager by the name of Hassan who was the only one that could makes the extension due to a glitch that was over charging me each time I went to do it. Adding insult to injury I would have to wait on the phone sometimes 20 minutes sometimes over an hour just to get him on the phone. And once again it was like someone was doing me a favor. It shouldn’t take hours out of my day to extend a rental. I reviewed my phone bill I have spent over 20hours! 20 HOURS!! On the phone with Sixt during this rental. To make this rental even worse I now been charged twice for this rental. Over $3200 I called the branch over 15x today to speak to the manager hasan. I was out on hold for over 50 minutes. I then called back and was told Hassan was with a customer and would call me back. I then waited 2 hours and did not receive a call back. I then called again to have some lady pick up I believe her name was Cathy who kept telling me Hassan was unavailable. I let her know that this was unacceptable and to get Hassan on the phone. She then tells me he’s outside moving cars. First off there are lot attendants that do that. Secondly I was extremely patient by waiting on hold for nearly an hour and then waiting another two hours, giving Hassan the respect to finish up with the customer I was told he was helping. To then be told he had t returned my call because he’s moving cars in the lot?! What kind of customer service is this?!?? So to summarize - 1) I never received the discount I was promised I would receive2) I’ve spent over 20 hours trying to deal with problem after problem3) Hassan the manager should not hold a position where it’s his responsibility to deal with issues and customer care.4) I have been over charged nearly double for my rental5) no one at the branch gave me the courtesy of a phone call or explanation for the charge6) the cars are filthy and poorly kept7) NO CUSTOMER CARE IS GIVENI plan on making a report to the better business bureau first thing Monday morning. I also will be making phone calls to my local and regional news outlets as well as putting my experience all over social media if this isn’t dealt with immediately. By the way my business that I will not name right now has over 3 million followers on instagram and twitter. I assure you the id this isn’t dealt with properly it will cost Sixt a lot more than the $3200 I was over charged.
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December 2023 by ning cai
THIS COMPANY GOING TO OVER CHARGE U!!!!!!!!!!! RENT A CAR SUV FOR 1100$ in one day!!!! When I returned the vehicle the inspector noted the smell of smoke and charged me an additional cleaning fee. However, I neither I nor my fellow travelers smoked in the car during the rental period, nor did we allow anyone to smoke in the car. Therefore, we are very surprised by this allegation. SO THEY CHARGE US LIKE 500 $! IF YOU WANT TO GET OVER PAY, CHOSE THIS COMPANY.....
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November 2023 by Kristjan Knigge
Absolutely stellar service, as I have come to expect from Sixt. And the car was a delight to drive, so allround a great experience.
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November 2023 by Em I
To start with renting the car was unprofessional on Sixt behalf. The guy behind the desk was lazy and not bothered much, seems like he does not enjoy his job at all! He made me sign an expensive contract without telling that the car he is renting us has a huge dent in the back (only saw it after we were by the car), he never explained that we have to pay extra fee of 100$ for renting the car from the airport or that they will charge an obscene amount of 13$ per gallon if returning car not fully refueled (I found it myself by reading their terms) amongst many others. In fact nothing was explained by him I had to ask questions which he did not want to answer and seemed bothered by them! Overall very unprofessional service from the company and would not rent with them next time!
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November 2023 by Murray Technician
I should start the entire review by stating that I am accustomed to using Hertz Gold system.Your car company was suggested by my travel agent as a solution due to your availability so that was good and that is about where the good ended.Arriving at the terminal for JFK pickup and there was no real line for your services there were 4 people there with 3 attendants which was promising. The turn time on the front desk was slow, I would say ~25 minutes would be fair for my wait time in what is really an empty que. I expected the delay and planned for it since I didn't know what to expect from the service, but this was disappointing with so little traffic.I had a real distaste for your company nearly demanding to photograph me for a rental. I had an even more distaste for the employee whom had more or less the opinion that I was overreacting without saying as much. This person was not even the person handling the rental, but my agent actually didn't know how to handle some requesting not to use bio metric data. The Agent then belittled my request by saying "Well the government, TSA, traffic cameras all take your photos" as if this makes the situation of a customer any better in this case as they are already clearly not on board with biometrics. Then on top of this they requested two forms of ID which is not typical for domestic travel, I only had a driver's license with real ID which is good enough for the federal government but not for a car company.Then there is a cost factor on the rental the staggering amount a corporate user is being billed I mean I am not paying it, but I see the rates where I go. Sixt was easily 300% more expensive than my typical Hertz rental.next was waiting for the car in the exit area, this was convoluted at best. There was no agent outside telling me how the system worked, I had to go find someone ~100 yards away and be told to return to the staging area as they were cleaning my car. 20 minutes later my booking agent helping another customer sees me waiting still and goes to find my car for me. The car is parked between myself, and the cleaning area and no indication is given to me to take the vehicle. If the booking agent had not been there, I would still be standing there now waiting.Once getting into the car it smelled like fresh turned dirt/mold/old wet clothes. I couldn't be bothered with waiting any longer as I had a client appointment and I was already close to being late. The car during operation was fine minus the fact the car kept saying "maintenance required see your dealership" on the console. Upon returning the car the process kept me on the lot for 30 minutes while the attendant recorded the return, Hertz is drop and go.Overall, for a first impression, barring personnel challenges, I do not think I would use your service again unless I had no other option. Your car was exactly the same as I would have gotten from Hertz at 3 times the price, your process took a very long time to get out the door, your process to return took too long as well.10/18/2023: follow up, it took multiple emails and responding to requests to get someone that actually worked on the site. Be aware most of the immediate emails will be from automated systems. Even once this was accomplised the best response was more or less this is the way it is while we are remodeling the lot. As for the cost of the car the rep did state I was quoted and billed at the incorrect rate for the size car I had. It was billed as a limo and I had a sedan. No changes or adjustments were offered nor were they requested but I did not feel my attempts to help them were well recieved in addressing the process issues.
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November 2023 by D M
Great car! Great price! Great customer service! At JFK NYC, Britanny at pickup, Neifa and Shana at dropoff made my rental transactions a very pleasant experience! Will be renting a car at this location again, and will be recommending the same to others.
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November 2023 by Kristian Mattsson
Received a car that, among other things, was due service in 300 (ish) miles. That made it really hard to take a proper road-trip, as was the plan, and made way too much time go towards hunting down someone at SIXT to get instructions on what to do. A long story short the experience was really bad since the response rate on the proper channels took 3(?) days and the phone agents only could say "switch out the car" and then when asked "where/how?" (we were nowhere close to a SIXT branch) they dropped the phone call.All in all, this was a terrible rental experience. Then maybe someone here wonder - "why did you not give it a one star rating then?" And the answer on that would be because of Elijah Mitchell at the JFK branch. He was the real MVP for us, he stepped in and gave us clear instructions and did everything right. So from "I will never rent from SIXT again" to "I think I will rent from SIXT again" just because he was such a class act.Update: This is a general question to Sixt and other users here. Is it normal for Sixt to send you a list of damages on the car, and asking you to prove that those where not made by you, that's already registered on the car? For me it seems like their vehicle management is quite poor and it makes me uneasy since I don't know if they will find something else that a previous owner did, and try to pin it on me, since it's obvious that they don't check their cars appropriately.
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November 2023 by Cristina Maldonado
So I didn't use this service personally, but we used the service right next door. The woman who was working tonight (11/10 @10pm) at SIXT was driving in the parking lot way faster than what she was supposed to be driving and ON HER PHONE. My children were getting in the car we rented from the service next door and could have easily been hit by her. It's definitely not okay . It's dark, you have a phone in your hand and you're speeding through the parking lot .
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November 2023 by Ketsia Dorce
This was my first time renting from Sixt and didn't know what to expect. I must say the experience was a positive one. The agents on site were courteous and helpful. The car was excellent and drove well. Pickup and drop off were seamless. I would definitely use them again.
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November 2023 by Attila “N”
We have rented a car at Sixt JFK. I chose them after having a look at the google reviews and found that the other main rental places had the absolute worst reviews.A young African American lady was serving us when we arrived whose name I unfortunately forgot. She was amazing and really helpful. She asked where we are going, made calculations accordingly and advised us what would be best in terms of highway tolls. We were driving up to Vermont where she said that there is no SIXT car rental depot so would be breakdown we would have to transport the car a long way so she advised us the correct insurance and did not try to upsell us. The insurance had a great price as well. She also was polite and made a good conversation overall. Great experience with her, especially as someone who was driving in the US for the first time.The young gentleman who took the car when we returned in was was also very polite and great at what he did.We got the exact car that we rented as well.Great customer support overall and would recommend them!
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November 2023 by JB Andreassi
Since I am unable to write a review for Lisbon location I will do it here.The company is fraudulent with customer service that is helpless and totally incompetent. As someone that rents cars all the time for holiday or work, I was excited to use SIXT. After purchasing protections for the vehicle, There was a fueling issue with the car. I was never told which gas to use with the car, nor were the teams helpful when the car engine experienced issues. I specifically purchased the extra protection on the vehicle for exactly these reasons. They proceeded to charge me close to $1000 for the issues and did not acknowledge the protection. I found specific writing that says that the company is liable for all misfueling issues EVEN WITHOUT THE PROTECTION.Never using this company again. Extremely disappointed in them.
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November 2023 by Dovid Schwartz
SCAM ALERT! look carefully before signing anything. the employee behind the counter will lie to you. don't believe them. I was told that the 900 dollar charge was just a "hold" on my card.when I returned the car they denied ever claiming such a thing. Now I am stuck without knowing how to pay off my credit card debt. I tried disputing with them, to no avail. BE CAREFULL GUYS OR JUST STAY AWAY!!P.S. it boggles my mind how the can justify charging 1000+ for a small car for 4 days.
