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March 2020 by Christopher D.
Asked for a black coffee and a mocha just before boarding a trans continental flight. The black coffee had cream (I'm lactose intolerant) and the mocha had no milk/cream. Had to throw our drinks out while boarding the plane and could not ask for a refund. This was so simple, how could you mess it up so badly?
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November 2019 by Evelyn S.
The workers seem to have changed. Got some coffee and a muffin this morning and they've really stepped up there game. James the manager was actually the one who took my order. He was really nice .. I will definitely be coming back..
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November 2019 by James M.
This Dunkin Donuts is located in terminal five of JFK airport and is conveniently located for easy access to and from the gates. Easy to grab and goLots of negativity towards this location but I was very happy with my coffee, muffin and the service was very good. The lady was very sweet and helpful. I was really in the mood for a cup of coffee and I was not feeling Starbucks the morning I was flying. DD hit the spot. The coffee was hot and fresh. I wanted a bagel but they don't have a toaster so instead ordered a blueberry muffin and I was glad I did. The price was reasonable for what you would pay at an airport. Good experience at this NY location and I will certainly order coffee and a muffin again.
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November 2019 by Google user
Perfect quick treat to grab before boarding a long transatlantic flight. French Vanilla Iced Coffee was perfect, didn't have a donut. The ordering and payment process is not the clearest, would also be good if the receipt you are given at Dunkin' matches the total that has to be paid the to concession cashier.
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October 2019 by Victor H.
Alright place for a dunkin (Boston Kreme) and a cup of coffee for affordable amount of money
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September 2019 by Betty D.
Wouldn't fill a reusable mug, even though it wouldn't be touching any surfaces. Handed me a disposable cup and lid and said I could put it in my mug. What a waste!!!
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May 2019 by Joley B.
Of all the Dunkin's I've experienced, the DD inside Terminal 5 is at the bottom of the list. Because they are part of the cafeteria style CIBO marketplace, things seem to be disorderly. On a recent Saturday morning, flying out of JFK, I needed a coffee. I simply couldn't deal with it, and so I got in line here. The line was long, but actually it was relatively fast. The women taking orders didn't seem to know what was going on though, and each of them was trying to correct the other. It just seemed confusing. Then we got all sorts of receipts and tickets. Apparently you should hold on to the ticket numbers and they will call this and give you your order. Take the receipt itself with you to pay for the drink at the cash registers of CIBO market. I ordered a medium, and got a gigantic large... or something. I don't know what it was exactly, but it wasn't what I ordered, and I was too tired to complain about it. It was coffee. And it was Dunkin and decent.... but the entire process put me on edge.
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January 2019 by Nikki Cawley
The line is long and they don’t make coffee in the same way (like you have to add your own stuff) and then you pay like one cashier at the edge of this food corral area.
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November 2018 by Shea W.
This Dunkin donuts was the worst I've ever been to. The customer service was terrible the cashier didn't even say a word to us when we asked questions. The lady also gave us two iced teas instead of ice coffee then tried to make us pay for two more. Never coming back.
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November 2018 by Laurie Y.
Thank goodness there was a Dunkin Donuts at JFK airport! It was 8am in the morning and i was tired from waking up so early so was happy to see a DD! I bought a coffee roll which was a nice size cinnamon roll for the airplane and a jelly donut for my husband. Yes, the service wasn't the best but thought it was New York!
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July 2018 by Tina M.
All sis had to do was put the right coffees in the right cups. That's not too much to ask for is it? Ordered one cookie dough iced coffee milk no sugar and one coffee dark and sweet with cinnamon. She rings them both up hot. Then puts them in the wrong cups. THEN not to mention the #firstworldproblems of having to put our own cream cheeses and jelly on the bagels we ordered... It's 5:33am. I'm just gonna eat and make due. Just glad I know better for next time so there is no next time.
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May 2018 by Harsha K C.
This has to be by far the worst hot chocolate I have ever tasted. Feels like I'm drinking hot water. Extremely disappointing. Negative stars for the hot chocolate and additional points for the Royal love donut which was good.
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January 2018 by Felix Sanchez
If you do not want to work, you should stay home or get a different job. Very rude customer service.
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November 2017 by Rudy Rampersad
Stay away !!!!! I bought a large coffee last night. It did taste a bit weird by tought it was probably a bit stale. By this morning I was throwing up 100% food poisoning. Thinking about it now I probably got bad milk in my coffee. I should have kept walking when I saw the messy countertops. Well I paid for my stupidity.
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August 2017 by chanho park
If there is no small size, talk with customer before charge 4 medium coffees
