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March 2023 by Brianne S.
Don't buy fish here. Almost 50% of tanks currently " under surveillance." Are they sharing contaminated stuff between tanks??!!Never seen this before. What is happening? On to another store, not Petco. Ever.
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February 2023 by Brian E.
Let me start from the beginning. I have never in my life experienced the unsympathetic, heartless, terrible customer service Then I did over the past 24 hours from PETCO in Irondequoit, NY. FIRST, NEVER USE DOORDASH OR ANY TYPE OF DELIVERY SERVICE FOR THIS PETCO. There are apparently 2 managers both named Jennifer (they refused to differentiate between the 2.We have been hung up on by 2 of the Jennifers since they don't want to tell me who is who. Then we called the store back because on the last call one of the Jennifers stated Corporate is calling you any minute. That was close to 45 minutes ago. How is it the Jennifer's and Adam some pion cashier are allowed to hang up on its customers? And I have the recordings to prove this. I ordered two items delivered by door dash. Only one came. I could not order another small kennel online and get it delivered last night. I HAVE A NEW DOG. I had to drive in a blizzard repurchase the kennel that wasn't delivered and bought a harness, kennel and car seat. The sales kid (believed to be Adam who obviously had no clue how to install anything let alone a car seat, begrudgingly installed the car seat INCORRECTLY putting my new puppy in danger on the ride home in a blizzard with a tailgating car behind me. I re-installed the car seat upon getting home. TODAY, door dash attempted to deliver the kennel that didn't arrive yesterday. I called the store and they told me I had to call door dash. I called door dash who cancelled the order. But they couldn't cancel the CHARGE. I called Petco back where I was hung up on at least THREE TIMES.ANYONE WANTING COURTEOUS CUSTOMER SERVICE, PEOPLE WHO ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT, AND IF YOU DON'T WANT TO BE HUNG UP ON 3 SEPARATE TIMES, AVOID THIS PETCO AT ALL COSTS. YOU WILL BE WASTING YOUR TIME, MONEY, AND INSANITY. THIS PLACE ABSOLUTELY IS HORRIBLE. SEE JENNIFERS AND ADAM AT THE IRONDEQUOIT STORE, I TOLD YOU THT I WOULD MAKE YOU FAMOUS.
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December 2021 by Google user
Amazing place for my dog?
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October 2021 by Elga Ramos
Amazing place for my dog?
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October 2020 by Gerald Phelps
All around great experience
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June 2020 by Eileen S.
I have always had positive experiences here. Between Shelly (Red-eared slider turtle), Rudy (parakeet), Ellie (guinea pig), & Dixie & Trixie (twin baby Robo hamsters), I'm in a pet shop at least 3 times/month. The store always seems neat and well-stocked. I have never encountered a dead anything here (not to say it dosen't happen; I've just never seen it), and the staff have always been helpful and almost always approach me to see if I need help. I rarely need to seek an employee to help me. My two Akitas, Black Lab, German Shorthair Pointer, Black Lab/Coonhound and cats have all sadly passed away, and I don't bring any of my current pets in pet stores. However, I never brought my dog(s) in the car when it was over 65° outsidr, even when the air conditioning (like here) was really good. That said, whenever I was in a Petco, both here and in Pittsburgh, on the rare occasion I brought a dog(s) with me, the staff always greeted me and my pets. I don't know if they still do, but back in the day they used to give my dogs treats at the cash register which was a nice touch. Sometimes the employees are stocking shelves, but never have I had anyone make me wait. It's so annoying when you go in a store and the employees finish what they're doing while you stand there waiting. The aisles are well-labeled and wide, there's signs on the floor where to stand, and all the employees wear masks and make sure all customers do, too. I like the current promotion, where you can buy online and pick up in store and get an extra 10% off before tax. The majority of the time my order is ready in less than an hour. They still offer curbside pick up. Just have I.D. ready. I also like that if there is 2 or 3 people in line, the cashier calls for another cashier to open. Another nice thing is the store is well- air-conditioned, and their hand sanitizer stations are always full. Also, their grooming salon is up front near the check out (no dragging your pet through the store). Finally, if you find something online, they are happy to price match it in the store. That alone always makes me happy. Well, that and good a/c.
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May 2020 by Lorraine Trocano
Everything for animals. We faint what we need there.
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November 2019 by Jen K.
I have been coming here for years. I personally prefer Petco to the other pet stores in the area. I think they have a better selection of dog treats, which is usually what I'm in the store for. Since I can order pet food online, I'm not in the actual store all that often anymore. The last time I stopped in was awhile before Halloween, and they already had toys and costumes at 50% off! I had to get some of those. My dog was a lion for Halloween, lol. I like that I can run in and run out pretty quickly. And if I have my dog in the car, she's welcome, too, which I really like.
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September 2019 by Alexi M.
I would give this store 0 stars if I could. I can not tell you how many times I have came into this store and found a dead fish floating at the bottom of the tank, malnourished animals, empty water dishes, etc. a few nights ago I found a dead baby beardie in one of the cages underneath a hide, it looked as though it had gone through rigor Mortis already since it was on its side stiffened up. this means it must've been dead for at least a few hours, no one had checked up on him for a while. It's alarming that a customer has to be the one to find that. Not to mention another beardie was in there with him. Same with dead fish at bottom of tanks, which is worse if you know about nitrate cycles. Dead fish emit toxins into the water which can kill or make other fish in the tank get ill. I'm not sure how long those fish had been dead in there but whenever I have gotten fish from Petco in the past they died even though I was giving them adequate care. I stoped buying animals from Petco because they just aren't taken proper care of at this location. Other locations the animals seem much happier, not sure what the problem is with the staff here. The man who approached me after I found the bearded dragon said they had just gotten that shipment that day which is probably why he died. I'm not sure if that's true because I didn't take it up with a manger, but there was only one live bearded dragon in the cage so I'm sure if they had just gotten a shipment there would be more. I know petco sources their animals from inhumane breeders such as reptiles by Mac. I wish the corporate offices would make changes to better the quality of their animals. It would make more people want to shop with you. I'm a student without a car and I'm on my own with paying for my bunny and leopard gecko. If there was a small pet shop close to me I would shop there, but east ridge road is closest to me.
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September 2019 by Megan C.
This Petco is a Petnogo for me. I only stopped in briefly in an attempt to find some worm prevention for my pup. I had some questions and called it the wrong thing, and the staff member I was working with wasn't doing much to explain to me what my options were. She looked completely annoyed that she had to go to the lock box, get the meds and check me out. I did bring my dog with me and most of the employees didn't even look at her and a few actively ignored her. No one needs to roll out the red carpet, I was there to get my meds and leave, but like...a hello to either of us would have been nice. A different employee answered the phone as I was about the check out and held up his finger at me. I don't know if any of this really amounts to being that big of a deal, but at the end of the day if someone had taken the time to explain the product and how it worked, I would have purchased something different and left a lot less miffed. Too many other incredible pet store options in town for me to ever return.
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August 2019 by E K.
My two little dogs looked great!
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April 2019 by Joan T.
Petco is way overpriced. They are all about the money, not the pets. Vetco is now a Petco service, and they want employees to make sure customers spend between $70-$80/pet. They don't care if people can afford things, they are just greedy. Go to PetSmart, PetSaver, Pet Supply plus or Chewy.com. Allare more honest and less expensive.
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February 2019 by Janene S.
Tamara is super in the dog grooming area. She is good with my dog and treats him well, while efficiently getting him to look great. Sometimes she also will do extras like a cute bandana. Her upbeat attitude makes me want to go back.
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February 2019 by Caroline Françine
Brought a dog to train with and we were asked to leave
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November 2018 by Debra W.
I am doing was for a friend if my! Don't trust them with are pets need! They now even about to sale!I You love your pets I would suggest you going to PetSmart were they love your pet and now there product! Thank you Candyman
