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January 2024 by rsrabian7
What an excellent hassle free experience. I was in need of new wiper blades and Jim at Advance Auto was kind enough to search for a hard to find wiper blade and then took the time to make sure they fit and installed them. I was in and out in 10minutes. I've owned over 25cars in my lifetime and have been to dozens of auto parts stores. This was the first time a sales associate took it upon themself to find a suitable solution and ensure they fit rather than point me in the direction of an aisle and tell me what model to look for. I highly recommend this location.Excellent customer service!
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January 2024 by David Schierhorst
Order part arrived next day.good service
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January 2024 by lora agosta
So helpful over the phone. Able to get the needed parts for my mini in the next morning!
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December 2023 by Cesar Castro
Very nice place and very nice peopleVery nice service
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September 2023 by Doondar Wood
Hey Jim! Remember me!? The guy you wouldn't let return the AC charge he NEVER used because "who's going to buy it like that"? I understand there was no zip tie on it holding the house together but for me this was a simple fix. For you however, it was so very difficult to comprehend. Either that or you are very stubborn and stick with your original answer of NO. Even though I explained to you countless times and it seemed like you knew I was right, but u had to carry on about how nobody is going to buy this now because a simple zip tie was missing. I imagine advance auto just throws ALL their returns away. Bc if they can't figure out how to put a zip tie on, boy, they must have real trouble if someone returns something with an open box.I was in this store for 15 minutes. Not a coworker in site. The place was so quiet, you could hear all the mice. I was looking for some help for my air conditioning, but nobody was there, not even Jim. So I figured it out, all by myself, I'll buy this one I said, as it had a tester as well. So if I didn't need the refrigerant, for my ac. I would know bc of the tester. How great this will be!So I never used the product. I just used it to test to see IF I needed the product. Big difference.But guess what Jimmy!?I got my $60 bucks back!!! ???I got a zip tie, placed it on the can, snipped off the excess and made it look just like new. Nobody will know, Jim, I promise! Maybe you guys should invest in some zip ties bc me and the 4 cars I have at my residence will NEVER go to advance auto again. I guess you were protecting the bottom line for this mega Corp publicy traded company worth 3.6 BILLION. Trying to rip people off in this day and age is despicable. Maybe you need to hire someone just to process returns as im sure there's much waste.So anyway, if you want terrible customer service, avoid Jimmy at all costs. He will end up costing you more in the end. Especially if there's any issue whatsoever with the part you buy. ✌️
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September 2023 by Christian Manuel
this advanced auto parts needs employee training ASAP every time i call to place an order it feels as if they r doing me a favor not very friendly..... i get it you dont have to smile or be super nice on the phone all the time but at least lets be polite to each other you know thank you for doing business with us hope to hear from you soon
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September 2023 by John Hatalovsky Jr
Knowledgeable staff, local store for do it yourself car repair products.
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August 2023 by Jonathan Cappellini
Absolutely terrible customer service, First off they tried charging me more than what the sign stated in which I informed them about, They seemed very annoyed but willingly changed it, Second off when I went to pay I asked if I can decline the amount charged because I used the wrong credit card, The guy at the register huffed and puffed and gave me a dirty look, so I just said “Never mind it’s ok don’t worry about it”
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July 2023 by Robbie Knuckles
If I could give this place less then one star I would. I don't like to write these reviews in fact I could count on one hand the amount I have written. But I have had too many terrible experiences from this place. From waiting forever for someone to get behind the counter to actually having what u need. I have gone to get parts for my car and had to go back three times just for them to get it right. It's over priced and you could order the prt you need on Amazon and get it just as fast as they could for half the price. Stay away stay far away.
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June 2023 by Pedro Luis
Do NOT go to this location. This is by for the WORST customer service I have ever experienced which has been reported to the CEO Tom Greco. FOUR TIMES I had a person go there under my instructions on what to do for the car battery issue they were having and these were the excuses.1. Didn't know where the battery was.2. They did not know how to test the battery.3. They were too busy and didn't offer to wait.I lastly deemed everyone here to be severely incompetent so I instructed to just have them look up the battery she needs and I'd install it.......AGAIN......did NOT KNOW how to look up the part in the system. This is place is a joke full of LAZY workers that will do whatever it takes to lessen their work load. I wish I was there for the battery test because I can almost guarantee that because she was a woman, they didn't even touch the battery nodes and told her "sorry not getting a reading".....ALL because if they HAD got a bad reading they would have had to work and change the battery. Good Luck when the CEO calls.
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June 2023 by Claude Turner
Bought car battery, had trouble with it after 2 months, finally tried to return it and I was 10 days after the 90-day warranty.... So essentially they sold me a battery that lasted 2 to 3 months and would not give me a refund.
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April 2023 by Will s
We sent an employee to this location to pick up brake light bulbs and the counter person Jim couldn’t identify nor read the number of the previous burnt out bulb. This bulb (1157)has been used for at least the last 35 years and is a very common bulb. I would have to say he has no clue what he is doing and probably should get a new career. Besides his lack of knowledge he was rude. Do better advanced
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April 2023 by Bill Albert
Great car parts and detailing products.
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March 2023 by Ryan G.
Jim helped me with my new windshield wipers. Really nice guy, great service, props to Anthony Cipriano for helping to find them. Definitely recommend these guys.
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March 2023 by Will s.
Terrible service and knowledge of common parts. Go to Napa in port Washington. Not worth the time to go there