***This is an edit from what I previously wrote. If you read below I started off very happy with the service but many of the reviews are correct there is a lot of conflict of interest. Bibi the coordinator likes to cut people off and is very passive aggressive. Other staff members have agreed with me about her behavior...
May 2019
Horribly rude case managers, and they send us awful lazy incompetent aides. Just last night I came home and the aide had put my husband into bed with a wet and dirty diaper. And yes, he knew about it.
November 2018
The office staff is rude. They told me to call back instead of inquiring about the problem or taking a message. When I call with a problem I get pushback instead of a sympathetic ear.