-
May 2024 by Lisa Devi
What happened to best worker Edwin?
-
May 2024 by John Diep
My physician on 75 AV ( Forest Urgent Care) used to send my e- prescription to this specific Walgreens pharmacy across the Queens blvd but every experience is a total disappointment.First time around, I was told my prescription would be ready in about 2 hours. Comes time to pick up the prescription, I was told that I failed to give them the permission or something to that nature for them to order my prescription - WHAT?... and since then, no matter what prescription my physician prescribed, this Walgreens do not have them, or take DAYS to fill, period. And their shelves are practically empty of everything and anything. Corporate should really clean this place up, as there is no doubt this is a great location for a business being ruined by its’ staff. CVS by 71-Continental Avenue subway station fills everything in an hour no questions asked.
-
February 2024 by Shirley B.
Don't know what happened today but there was an extremely long line at the register all the way to the magazine rack, only 2 cashiers and it was moving very slowly as one register was held up by a customer with an issue. Went to quickly get my item which of course was locked up. An employee was coming over to unlock an item for another customer in the same aisle,only 6 feet away from me. I asked politely if she could also unlock my item after she finished with the other customer. She told me I had to ring the bell. I did. Instead of coming over to me, she walked to the end of the aisle to another customer who was acting oddly. After that she came back & walked right past me! I called after her but she ignored me & kept going. Incredibly rude! Ieft immediately because no one should have to beg to spend their hard earned money on a purchase in your store. Complete waste of time & unnecessary aggravation. I' want to support local businesses but this kind of horrible lack of customer service is why people choose Amazon instead!
-
January 2024 by Angela Usdon
Staff is always helpful and store is well stocked. I also appreciate the clearance items.
-
January 2024 by Angela Minelli
Staff is always helpful and store is well stocked. I also appreciate the clearance items.
-
January 2024 by Dan I.
At Walgreens, the staff's palpable disdain for their job is evident in every interaction, pushing you to fill your prescriptions anywhere but there
-
November 2023 by Geri P.
The pharmacy has always a line, most of the time just 1 cashier. Takes forever to get one prescription.
-
November 2023 by Dave H
slowest Walgreens on earth
-
October 2023 by Blake A.
Made appointment for COVID shot and when I showed up to get the shot they told me they were out. They said it's because their booking system doesn't take into account how many shots they have. Bad system.
-
September 2023 by Luis Castro
Fast service
-
August 2023 by Yunglin G.
We have been coming to this location for years. It is convenient and quick. I always have good experience at the pharmacy and store in general.
-
July 2023 by Toshi S.
Their rebates are spotty. Half the time you don't get the coupon that is advertised at the showcase.
-
March 2023 by N M.
I wish I could give negative score for this store. I had trouble when returning items of online order at this store in past. Every time, the staff could not process return and blamed me not having proper info while the staff themselves lack knowledge of doing returns - they either could not locate the online order from my account (more than once, I had to go to a different Walgreens. The staff there located my order and made the return with no issues), or the staff had to call a manager to do it (in this case, the manager brushed it off when I mentioned the staff needs proper training on how to do online return). Today, my return experience got worse and was insulting as a customer. I could tell the female staff (long hair/Asian) did not know how to do it the moment when I told her the return is from online order (her body language - hesitation, tone and language - "oh?!,online" with blank look on her face, said it all). She even told me I should not purchase if I want to make a return. I questioned her why Walgreens has a return policy for customers then. She reluctantly started trying to process return. But she didn't even know which bar code to scan from receipt. After the failed attempt, she told me only manager can do online return (which is not true) and the manager was gone for the day; and told me to go back the next day. I pointed out the store has a manager for each shift and it's not possible there was only one manager. She was speechless and angrily pushed my item and receipt and told me to try the next check out staff (male, not sure about ethnicity). The male staff could not even find the item of my order from the system. I had to show him to scroll down of the screen to find it (never worked in retail, but it is common sense to scroll down the computer screen when there are arrows on monitor). He still couldn't process and showed me the screen for proof. Again, he told me only manager can do it and I should return the next day. When I saw register screen showed a message about the item is returned, I raised my concern about explaining /proving it was not returned the next day. He talked over me every time I tried to explain my concern (at least 3 or 4 times). I then questioned him why I had no issues when making returns at other Walgreens, but their store is not able to do it so many times, which brought so much inconvenience to me. He told me I should not visit his store and I should go to other Walgreens. Not even once, both staff had attempted to apologize for any inconvenience. Obviously they do not want to acknowledge their incompetence at their job and do not care about their customers at all. I certainly will not return. How can Walgreens hire these staff lacking the basic skills working at customer service and having no knowledge of using computer. It is a JOKE.
-
March 2023 by Darren Ifurung
The worst pharmacy ever. They consistently mess up medication orders, insurance information and they don't talk to you on the phone. They put me on hold literally all day and then hung up twice. Hours wasted! At this point it seems intentional. Please support the local pharmacy right next door, since their staff do not care about customer service at all. I tried to have the prescription transferred to another pharmacy, and they put the other pharmacy on hold for 20 minutes. Absolutely unbelievable.
-
March 2023 by John Valentinetti
This is the most poorly run Walgreens location I've ever been to. You're never able to get anyone on the phone at the pharmacy and then when you're there, there are always long lines. I was on hold with the pharmacy for 33 minutes today to no avail. Then, when I went to the pharmacy to speak to someone, there was a sign up saying the pharmacy was closed due to "technical issues". I've transferred all my Rx's over to a CVS in my neighborhood.
