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June 2024 by Alexandria Russell
They never answer their phones.
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June 2024 by Iv Ko
To get to clerks have to wait an hour.
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May 2024 by xinya gu
Went to the bank twice, but the bankers were impatient and did not help at all. The attitude is also not good here, will never come again.
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February 2024 by Rick Yam
I am a customer with Citibank for more than 30 yrs. This is the worst branch I have visited so far. I am not sure it's the management fault or they are under staff. You have to wait for more than 1 hour to open an CD account .
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January 2024 by Monika
My banker Emma J always providing me with great service. She is a very intelligent professional, always considering client’s needs as priority.
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January 2024 by Christopher H.
the worse waited online to deposit a work check waited 50 min online ... they all got a attitude and horrible!
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December 2023 by Sophia Bai
Bad review. I went to the safe to pick up something. I waited for more than two hours. I don’t know how long it will take. There is no dedicated person to manage it. It’s too confusing.
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December 2023 by z f l
Yesterday, I had to wait for an hour and a half for some business, but it still wasn't done. It looked like there was a queue for registration, but in fact, people who came from behind ran ahead as long as they were acquaintances. It was really annoying. I can receive transfers to my Citibank account and withdraw cash from ATMs, but I cannot pay to the other party from the computer. For example, I can receive a full tax refund from the tax department, I cannot pay from the computer account, and I have paid taxes twice. The tax department didn't receive it, and sent me another tax reminder. If I can't pay, there will be a fine. Although it only costs 30 yuan, my credit is very important. Yesterday, I finally bought a money order and asked the staff of the accounting building to write it. I sent the envelope and mailed it. I don’t know why the computer can’t pay online. Please give me some advice from an expert who knows. Thank you very much. This bank was very good last year. How did it become like this in just one year? The front staff also said they didn’t know. What's the reason? I asked you to call the phone number on the card at home. Someone answered. It's always in English. Oh, there's nothing I can do.
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December 2023 by Kent Pan
I recently had the pleasure of visiting the Citibank branch where I encountered outstanding service from Teller Elizabeth Tom. I wanted to take a moment to express my gratitude for the exceptional experience she provided.From the moment I walked in, Elizabeth greeted me with a warm and bright smile that instantly put me at ease after my 10minues of wait in line. Her friendly demeanor created a welcoming atmosphere, making my visit to the bank a positive one. What stood out to me the most was her efficiency in processing my request. Elizabeth not only understood the importance of valuing my time but also demonstrated a high level of professionalism and expertise in handling transactions promptly.What truly set Elizabeth apart was her willingness to engage in a friendly conversation. She took the time to understand my needs and went above and beyond to ensure that I felt comfortable and well-assisted throughout the process. It's rare to find a teller who combines efficiency with such a personable touch.In addition to her exceptional skills as a teller, Elizabeth managed to turn my bad day into a great one with her positive attitude and customer-centric approach. It's evident that she takes pride in her work and genuinely cares about the well-being of the customers she serves.Overall, my experience with Elizabeth Tom at Citibank was nothing short of excellent. Her dedication to providing quick, friendly, and efficient service made a significant impact on my banking experience. I believe that her exemplary customer service should be recognized and commended.Thank you, Elizabeth, for going above and beyond to make my visit to Citibank a truly positive and memorable one. Your professionalism and friendly demeanor are a testament to the outstanding service that Citibank strives to deliver.
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December 2023 by DC Martinez
Tried calling this branch all day - no one answers no matter what time of day. Call is re-directed to Citi Call center # for assistance. When they re-direct me directly to the branch, same thing happens - no one answers. Gets again re-directed to the Call Center #. Back and forth. Waste of time.
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November 2023 by Amy Liu
The place is clean.
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November 2023 by qif li
Today, I received very friendly, enthusiastic and professional help from Ms. Tang because of the error in the cashier's check.
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November 2023 by S K
Justin was very helpful.
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September 2023 by Frances N.
Customer service is decent amongst staff except for Jennifer Castro who completely ignored me and rolled her eyes as I voiced my concern to her that one woman did not wait in line and skipped the line to be seen by a teller. I have never had a customer service issue with Citi until today. Very unnecessary experience when this has been my only encounter with tellers at this location.
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September 2023 by Eric
If you wait in line for teller service during a peak period like lunch time expect to wait at least 20 minutes.Over 10 windows but only 4 are staffed, so what's the point of having the other windows?It seems unless you're a Citigold member, you're just viewed as a lowly cash cow and get basic service.Issue is with staffing management, staff themselves are nice and professional so not their fault.
