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April 2024 by Melissa Tanner
Brought the car for two new front tires. They didn’t fully tighten the lug nuts on the drivers side, so after a few days the wheel/car was wobbling like crazy suddenly. We got home and four out of five lug nuts fell right off in my husbands hand when he went to check the tires.
A very dangerous oversight. Won’t be coming back.
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January 2024 by M H
Only guy is nice ,Friendly,Helpful is CLAYTON. ALL others are Rude , LAZY RUDE AND DO NOT LIKE TO WORK. THEY RATHER BE ON THE PHONE THAN HELPING CUSTOMERS. BJS SHOULD PUT CAMERAS THERE AND WATCH THEM. WHAT THEY ARE DOING. BJS. CAMERAS
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December 2023 by Tony Bush
The majority of the employees are hard workers and honest workers. One individual named Clay seem to have not gotten the memo. He told me that I would be receiving my tire the next day. Still not here three days later. Another employee tried to compensate to help, but it turns out that there’s a problem with the delivery in general. I was open to refund, and requested to get my tire tire back as well. Other employees were shocked that he even removed the tire from the car. They would have gotten one star if it wasn’t for the outstanding help from Joel.
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September 2023 by Abel Zamora
I did call the garage to get information about scheduling an appointment and the phone was not answered. My wife and I called more than three times and no one picked up the phone. Finally someone answered and the guy had an attitude. Like I was disturbing them. If you have no clients you don't get paid. Not normal. I have been with BJ's for more than twenty years. Ridiculous!!
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August 2023 by Jose Rodriguez Portorreal
The worst store for delivery
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August 2023 by Geo
Came in for tired change however it was brought to me attention that I needed brake so I went to get them and slapped them on??Respect
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July 2023 by Corey M.
Very helpful. The online order team had all my items prepared and waiting at the requested time. I made an error with my order and customer service was very helpful
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May 2023 by Mel Skeen
We went to bJS to pick up the triple layered chocolate cake. There is none that can compare to it. Also if you put it in the microwave for 10 seconds. It adds an extra touch of heaven. It is a must try.
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February 2023 by Georgia C.
If I could give you a zero , I would!!!! The Deli counter personal this evening around 5pm two men working both where not very helpful and very rude . I had a question and they thought I was a joke needless to say I will be shopping in Commack from now . Thanks for nothing your deli department was disgusting anyway. Thanks for nothing
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December 2022 by Alex
Came in for tired change however it was brought to me attention that I needed brake so I went to get them and slapped them on??Respect
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September 2022 by erica westbrook
I purchased brand new tires . I am very pleased. But the service that they provide which is rotating my tires is below average. When rotating and balancing my tires why not check the tire pressure? This is my only complaint.
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August 2022 by Daniel pin
The worse service
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April 2022 by Matthew Lazo
I went to there tire center and they helped me out with my tpms sensor if you have the brand duralast very nice people
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April 2022 by Joe S.
B J in Commack is a Joke and Buyers Beware This Store just open up and glad i got a free opening B J Card, Because today I just did away with mind and will never go back It can never be Compare with Costco. Today i went because there was a sale on FIJI Water and figure I pick up a pound of Pastrami and Sauerkraut, and now the Sauerkraut I ask the first 2 employers where it was they didn't know what I was talking about or what Sauerkraut was the last 3 Employers had no Clue where it was said Sorry to me unbelievable now I have a door alarm near frozen area beeping loudly thru out the Store on Top of it all still beeping as I am leaving store I said forget this BJ Store went to front desk to explain to them and they look at me like i head 3 heads, But I still remain Calm figuring when I get Home I call customer service.. Now this is the best part and glad I did not purchase a big item, And this is also why B J has a bad return Policy. Now I calling customer service said it will be a hold time of 10 minutes said ok then said it will be another 10 minutes so I waited 20 minutes finally a girl comes on and I ask her name which she said was Sadie, I try to explain the problem i had in the store in Commack, She said I would need my number and i said why and she gave me no reason so I Said how about giving be B J corporates number which she didn't have then I said where am calling and she was very Hesitant to tell me so I ask her can you tell be the state she said I calling the Country in Colombia That was it I hung up never got my Pastrami or Sauerkraut or to talk to anyone from Customer Service, will never go Back to this store If this Store lasts one year I be shocked
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December 2021 by Noe K.
Went twice. First time I saw a a dirty looking man take off his dirty looking shoes and socks and put them in a shoebox then take the new shoes from the box and put them on and walk towards the entrance, I told an associate (who didn't seem to care) and told them that they would need to clean the area. Second time ( yep I went back...fool me twice) to just get applesauce for my kids lunch box. There were small roaches crawling all over the boxes. I noped my way out, never went back and let my membership expire
