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July 2023 by J W.
Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades. His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!
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June 2023 by M.
The staff here really go the extra mile ...to treat you like dirt. You're better off trusting cash app than this bank or anything associated with it
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June 2023 by Martha Brown
No long waiting
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March 2023 by Doris M.
I have never had a problem with this bank.Not inside or outside at the ATM's . It's nice inside.Employees are nice. The ATM 's outside always work , which is a rarity for most places. It has never been super busy & made me wait a long time while inside.
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October 2022 by De Zin
I would Give them a Zero Star Review If that Was Possible, my wallet Was Stolen From My Vehicle a Week Ago and I needed Cash to Purchase a New Phone. The White Lady that was at the Counter Was Not understanding My Situation, she Continuously Looks at her Co worker Repeating The Amount I want taken Out. That is Money I needed, she Had no Right to Keep repeating The Money Amount I needed, She goes on to Check my School ID for Verification, And Accused me of Being a Different Person!! I feel Racially Discriminated, And At that Point I just Said If it cannot Be Done Can You just Say So, As Much As i Need a New Phone For School.. I did not want to Listen to Her Shame Me For Trying to Take out MY Money. do Better.
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October 2022 by shamsul patwari
Kay shapiro She was very rude employees i ever seen in my life .. i go some deposit small amounts .i give my bank card , state id .. still she ask my social .. if I deposit 5k or more so she can ask I understand .but small amounts deposit she need my social after i give my bank card and state id … ??? I ask her why u need social .she tell me she need .she was very rude .unprofessional …i don’t understand how bank hire that kind of Employees …?? Im going close my account or i never go this branch again ..
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September 2022 by Mr Matt
The staff here really go the extra mile ...to treat you like dirt. You're better off trusting cash app than this bank or anything associated with it
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August 2022 by Burke Matthews
The staff here really go the extra mile ...to treat you like dirt. You're better off trusting cash app than this bank or anything associated with it
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February 2022 by Paige S
I picked this location because it was open on Saturday and my usually one was not. I made an appointment online with Carlos for 10:30 AM. When I arrived they told me Carlos was not working today. I don’t know why I would be able to schedule an appointment with someone who isn’t working. I had to wait 45 minutes before someone else could see me.
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February 2022 by Vinny
I have had an account for years......got hacked last week and someone tried to withdraw 30K from my account but only got 10. When I asked Andrew (deleware and hertel branch) the assistant manager what exactly the fraud department even does he said "well you know sir it is the customer's responsibility to watch their account" as if it was my fault his fraud department did not do their job. I did catch it. That is why I was there. Needless to say I will not be keeping my money here any longer.
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December 2020 by Judith Postelle
Friendly and polite tellers. Professional demeaner.Line move swiftly and,markers are separated by six feet. ?
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June 2020 by Amy Lafave
Very friendly and courteous and will help you anyway they can. They go above and beyond!!!
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March 2020 by Scott Bowman
Great bank. Friendly, helpful associates.
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September 2019 by Sue S.
Wow, just wow.. new worker didn't know what she was doing... instead of my money back she hands me a deposit slip... also had to ask for my license back... didn't even apologize, new meaning for stupid
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June 2019 by Sosa James
Tried to take money out of my account, does not have “correct†staff working to help customers. Had to drive to another branch.
