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January 2024 by Cami M
Many rescheduling due to the winter storm Joe speaker,who is wonderful at his job, called me to make sure it was rescheduled. I also spoke with Debbie with customer service and she was amazing and went out of her way to help me and was very accommodating. Kudos to the both of them. Wish the company had a warehouse closer than ClevelandColleen
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January 2024 by April Davis
Joe was amazing and so helpful! He really made sure we got a bed that was perfect for our budget and what we found the most comfortable. There was no pressure to buy right away and after we shopped around other places we had to go back to joe! 10/10 highly recommend for personal customer service that makes you feel heard and understanded
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January 2024 by FandK Cervola
We’ve been a customer of Mattress Firm for over five years now and would recommend them to our friends who want to get the best nights rest. Keep up the great work!
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December 2023 by Nathan Nevins
I had a wonderful time picking out my mattress. I tell you one thing that guy that works in there is a blessing from GOD..very helpful, kind,and confident in what he do.. I take my hat off to him , he really help me pick out my mattress. Can't wait to sleep on it.. thank you MATTRESS FIRM....
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November 2023 by deborah hill
The salesman was super helpful & very personal. We were able to get exactly what we needed were able to take the great new boxed mattress in my Porsche. Thank you again.
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October 2023 by David Karan
Amazing customer service at the McKinley Park location. Robert went above and beyond for us and we ended up purchasing two mattresses. Also bring the man a Tim Hortons double double trust me.
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October 2023 by Susan S.
I wanted to leave a product review after sleeping on our new mattress over the weekend. Our previous mattress was about six years old, one of the base model memory foam mattresses from Serta. Over time, the memory became fossilized and we were in agony from the nightly discomfort. So at this point, even a lumpy bed in a vacation rental has felt better. Now after only three nights on our new Sleepy's By Sealy "hybrid 11" firm mattress Queen Prime both of us are truly happy with the quality of our sleep!However, if the opposite were true, the seller gives a 120 day guarantee which allows for return or replacement. I'm glad to say that doesn't appear to be necessary in our case!PS. our little guys had a blast constructing a doggie play house from the cardboard carton, by following the enclosed Sleepy's instructions!
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September 2023 by Mindy Hoeh
Rob was an awesome salesman, he asked our budget and my health issues, I have MS and had a stroke, so I walk with a cane. He got me a mattress and an adjustable bed frame in my price range! Thank you Rob for your outstanding service!
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September 2023 by Raymond Bzibziak
Robert was extremely knowledgeable and helpful in finding the right mattress for us. He was patient, personable, and able to help us with our specific needs. We highly recommend this location and Robert.
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August 2023 by Caleb W
Rob was an amazing sales person. He wasn’t overly pushy and made the experience very comforting. He was very helpful with finding a comfortable mattress within our price range. I would recommend people talk to Rob if they want to buy a mattress in the future!
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August 2023 by Karen pasqualetti
Robert was extremely polite and went above and beyond to help with my purchase over the phone. He was able to schedule delivery for us within a couple days and made the entire shopping experience wonderful! Thank you very much, Robert!
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August 2023 by Laura Fassel
Wow, what unbelievable service we had. Rob was so helpful and spent so much time with us, making sure he walked us through everything and what everything meant and what would help us the most. We are so happy we stopped in to look, ended up with exactly what we were looking for and some extra cozy pillows too. If you are in the market for a new mattress, go see Rob!
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July 2023 by Julie Moritz
I am very satisfied with the gentleman who helped me when I was looking for a mattress. He was extremely knowledgeable about ALL the details of each brand and I think he lead me in the right direction for what I wanted. NO pressure either.
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July 2023 by Adrianna Swartwood
Highly recommend! Robert went above and beyond our expectations, for purchasing a new mattress for our home! Extremely knowledgeable and gives great insight on what would be the best fit for you.
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June 2023 by Diana Sols
I originally purchased a mattress here with Robert 2 years ago, he was kind and patient and made sure to assess all my concerns/needs, not just as a salesman but as a consumer too. Fast fwd 2 years and I unfortunately do need to replace my mattress BUT my warranty completely covered a new replacement, all I had to do was come into any mattress firm and select a new mattress. I knew I had to come back to this store and I was so glad to see Robert again. We tried out a few options and he made the exchange and set up my delivery/removal as quick as possible. Would very much recommend this branch, don’t hesitate to pop in even if it’s just to ask question!
