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February 2024 by Tyler Durden
Had a stock/warehouse guy save me from potentially destroying a tv on my drive home by letting me know that they need to be sitting a certain way to guarantee it will be safe. Now I'm sure I could have gotten away with how I was going to do it, but the other store I went to didn't even bring it up. At this store I'll say I'm lucky the salesperson at the TV desk recommended I buy the TV at the customer service desk because I knew what I wanted (something I'll be doing from here on out on basically anything when possible) then, after essentially saving me 1600$ going down the drain, came in clutch by ordering it to ship to my house. The other store flat out refused and said it couldn't be done. After a few minutes I had paid, they had pulled up my account, confirmed adress and number, and boom. All set. If these guys weren't 45 minutes from home this would be my go to store. Still very well may be worth the drive. I've driven further for good service. With best buy it can be hit and miss, Hamburg gets my vote for best store. I only hope that duder is around next time I need some cool tech or an upgrade.Ps. Best buy you should give him a TV literally for free, because had it not been for him, I'd have gone literally anywhere other than best buy to get one.Sorry I didn't get his name, but I do know his TV just broke. Also get him a chrome cast so he can stream from crunchyroll to a nice samsung or LG.
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February 2024 by Nick Ruschmann
Have to vent about poor customer service. Why have curbside pickup if no one comes out... and how long should someone wait. I waited 15 min, before I decided to call the store. Then u get automated messages and prompts unable to get to a person, finally when it does go to put you through to a person, you are on hold.... so I wait on hold for 5 more minutes. Then I decide to go into store. It was not busy and person working front pickup looked to be on his phone. He looked startled after saying I have been waiting for 20 min and went and got my item and then wished me a good day. Just frustrated.
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February 2024 by DAVID E. WARRIOR
Left product and left, slow cashier trying to sell Xtra stuff to the person ahead of me.
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February 2024 by William Duffy
Salesperson Brandon was very knowledgeable and helpful. Bathroom needs an extreme remodel!?
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January 2024 by Joseph Pulvino
Sales staff were very polite informative and overall helpful
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January 2024 by Chris Jimerson (Cribby)
What a hassle to get your tv replaced ….. I was there for over an hr and the older lady at customer service seemed to not care or even try to help out… ended up calling the corporate and they took care of everything
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January 2024 by B0ssboi
The "geeks", as they are so affectionately called, seem to know their way around the establishment
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January 2024 by Jenna-Lin Bennett
The store seemed empty, one entire side of the store was just basically used for overstock of large items in boxes where the backstock area and shelving was empty when we walked past. No employee spoke a word to us as we walked around but we felt like we were being watched hing like a hawk. Glad I don't shop there regularly.
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January 2024 by Scott Bohosian
A lot of staff to answer your questions. Also, electric snow throwers and many large kitchen appliances.
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January 2024 by Carol Schultz
Excellent
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January 2024 by Charlie Rice
Had exactly what I wanted at a fair price.
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January 2024 by Enis Hebibovic
Ordered stuff online for same day pick up waited 2 days to hear back from them that my order was ready and then when arrive to pick up they had half of my order and the other half they have no clue where it is. Spoke to manager Ryan he was clueless and rude and also the gentleman at the door pretending to be doing security check was laughing that my order was no where to be found can not believe this place is in being ran w useless and disrespectful people
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January 2024 by Andrew Z.
I called this store asking for a tracfone. The customer service representative was very friendly and found they had just one in stock. I was able to pick it up shortly after. Great experience. I was able to get exactly what I needed and all the relevant information. I wouldn't hesitate doing business here again. The workers know there technology and what you need and exactly where it is in the store.
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December 2023 by Michael DuPont
Big boy toy store...dangerous. Always helpful with good selection. Online order and pickup easy and returning us not too big a hassle.
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December 2023 by K T.
I went here (best buy in Hamburg NY)to get a charger for my laptop and a kid working at best buy asked if I needed help finding anything and he basically told me I was wrong with what I wanted and sold me the wrong charger even though I urged that I thought he was wrong. So I went home and tried it and of course it didn't work as I suspected so it was a waste of gas, time and money cuz the kid who 'helped' me had a larger head than a brain. If you think you're right and the person working there and 'helping' you is wrong, trust your gut.
