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April 2024 by Ashraf Abdalla
The doctors at the Pharmacy are unprofessional, rude, and irresponsible.
I am on lifetime medications for a heart condition that require continuous refills. I always contact my cardiologist and ask for refills when they are due. My cardiologist sends the refills order to Prospect Drugs pharmacy. More often than not, I go to the pharmacy to pick up my refills, only to be rudely informed that there are no refills. They claim that they did not receive any information from my cardiologist. The doctors at the pharmacy blame me, the patient, for this mistake, when it is clearly the pharmacy's responsibility.
In the latest incident, when the refills were not there and I confronted the pharmacy's doctors with the mistake form their end, they asked me not to ever send my medications order again to this pharmacy as they are not willing to refill them! They simply did not like that usually I complain when I do not find my refills (which happens often)! Just for the record, these heart medications are essential and I face serious medical digression if I do not take them regularly.
I only chose Prospect Drugs for the location's convenience. However, after the latest incident, I am taking my medication to another pharmacy and will never deal with Prospect Drugs. I cannot risk my own medical wellbeing on such irresponsible pharmacy's doctors!
I forgot to mention that I always use the Prospect Drugs application to refill my medications. At no point did the application warn me that I am running out of refills, which would have helped me to pay attention in time that there was a potential issue with my refill order. In fact, the pharmacy's application showed me that my refill order went through! It would have been a courtesy of the pharmacy to warn me ahead of time that there is an issue with my refills. The fact that I had to wait until I visit the pharmacy and find out just one day before I am due for my medications that there were no refills had put my medical health at jeopardy!
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February 2024 by Blair S.
Best local pharmacy in Brooklyn. Staff is warm and helpful, pharmacists are focused on their clients health and well being!
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November 2023 by Mary Healy
So helpful and quick
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June 2023 by Alex Porter
Great neighborhood pharmacy. I've been using them for 20 years.
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May 2023 by Eric Phillips-Horst
This is the kind of place that remembers you and cares. RIP to Rose, who was aray of loving, sarcastic sunshine. Always had a good quip. Thanks for all you do Prospect Drugs!
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March 2023 by L Lrx
Consistent and professional service. Would’ve been 5 stars but they do not deliver compounds
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February 2023 by Kelly McComas
Pharmacy staff here are so nice and helpful!
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January 2023 by It Is I
I am so upset to hear the passing of the cashier Rose. I have known her for over 20 years and I literally cried when I asked for her and was told. I thought she was on vacation and then I felt it was kind of long that I haven't seen her so I asked about her and was told that she transitioned. My condolences to her family. She told it like it was but was kind! May she R.I.P I'm going to miss those long RED NAILS!
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January 2023 by M J.
I am so upset to hear the passing of the cashier Rose. I have known her for over 20 years and I literally cried when I asked for her and was told. I thought she was on vacation and then I felt it was kind of long that I haven't seen her so I asked about her and was told that she transitioned. My condolences to her family. She told it like it was but was kind! May she R.I.P I'm going to miss those long RED NAILS!
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November 2022 by Sharon G
They go above and beyond for regular customers!
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November 2022 by Molly Osborne
Very Nice and great
The customer were good and friendly
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October 2022 by Richard Carroll Simpson simpson
The team is always helpful smile customer service
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June 2022 by Bernie H.
Pharmacist made a major mistake with my medications milligrams, refused to acknowledge the mistske,which could have been detrimental to my health and then proceeded to become rude and threw the money at me when I asked for a refund. After 30 years of trying to payronize a local business. Beware of this pharmacy!!
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May 2022 by Sharon Gurel
They go above and beyond for regular customers!
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April 2022 by allison h.
Worst pharmacy I've ever encountered. The older woman who works there is rudest person. The pharmacy doesn't inform you if you need a refill or when your refill is ready or communicate at all with your doctor or yourself. i wouldn't use them if they were the last pharmacy in Brooklyn. Truly awful.
