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June 2024 by Edgar Garcia
Disorganized and disrespectful towards customers. Got there at 10am to pick up an order 3 employees just walking around not wanting to help
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June 2024 by D V
The guy that helped me bring my air conditioner to my car was helpful :) only complaint about this store is that they blast music in the front speakers at an extremely high, impractical / uncomfortable volume that makes it impossible to speak with store associates and hear them… I hope they don’t do this on purpose so that customers give up on asking employees for help… it might’ve been unintentional, but either way, I’m hard of hearing and it made my experience at this store very inaccessible for my disability. You can jam if you want, the music was a good vibe, just lower the volume to a more reasonable level please !
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June 2024 by John Medina
I have always gone to this best buy location with no problem except for Sunday 06/16/2024 I saw online that they had a smart tv in fair condition that they call open box . I paid for the tv at 1pm . It takes one hour to get the order ready . I arrived at 3pm to pick up the tv . The worker told me that I should buy another tv just incase this tv does not work . I said its ok I want what I paid for . He brings it out on a dolly . I was surprised to see it had a crack straight across the glass . He then told me that how open box comes in . with no box and sometimes broken . I asked for a manager . I was surprised by how this manager tried to help me . He told me to buy a New Tv . I said i don't have that amount of money also that I wanted what I paid for which is a TV in fair condition just like the advertised it .He then told me he could help me obtain one of their credit cards in order to finance an expensive tv from best buy. Can you believe this !.I said forget about it , if he can not help me I would like a refund so he walks away . I think they took my tv and gave me a broken one . Anyways now I can not get a tv till this refund goes back in my credit card . Oh and get this they wanted to downgrade me by giving me a smaller used tv .....unreal. Why not just give me the tv the same type of tv I purchased ...
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June 2024 by J
HORRIBLE CUSTOMER SERVICE!!! these are the "Authorized service centers" in my area but they WON'T HONOR the PROTECTION PLAN because "NO PARTS in stock" also called for walk in person on the phone said they REPAIR SAMSUNGS... TRAVELED an HOUR for NO REASON because they also wanted me to BUY a refurbished PHONE at a "discount" INSTEAD of FIXING my SCREEN (store warranty and BESTBUY membership is a WASTE OF MONEY)
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June 2024 by y v
This store is ridiculous Cesar the manager signs you up for “rewards” and does not tell you it’s for a credit card he should get fired for even pulling something like that and there stock is wack.
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May 2024 by Ryan
Stupid manager, let me pay first to see the goods, garbage
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May 2024 by Reginald Gibson
They barely have anything you want. Not like it used to be when the first opened up.
The store is going downhill fast
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May 2024 by CARMEN BURGOS
Very good experience and that 6 south floor with that excellent worker Natalia Jiménez Durán. Excellent cleaning
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May 2024 by Maria Rodriguez
Love the sales here
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May 2024 by Gamal Saleh
It is great pleace but the prablems when you go there you take long time for service also most of the time you can not find the thing you want
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May 2024 by ELYIGUE LEO
The manager Caesar is a dog, he thinks he is superior, bad-mouthed and arrogant
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April 2024 by EDDY Rosales
The store is in a nice shopping center where you can find many other needs,
Wish to the managers were nicer and kind.
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April 2024 by Jules Kirk
Didn't have what I expected
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April 2024 by Vanessa Alas
Needs to work on customer service
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April 2024 by LeAnne Armstead
Kristina and John at Geek Squad were very helpful. They went above and beyond to find me the correct product.
