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March 2024 by Kayla Kayla
WHY WOULD YOU ONLY HAVE 2 TELLERS WORKING WHEN YOU ARE LOCATED ON THE BUSIEST AVENUE???THIS LOCATION NEEDS BETTER MANAGEMENT!!!????
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February 2024 by Michael Carannante (Mikey)
The doors to the ATM are locked at night despite my card turning the reader green. It is really quite frustrating because it is the only Bank of America in the area.
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February 2024 by Maria Mendez
Pleasant experiences with the staff who assisted me in good singing
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February 2024 by Ronny
After waiting an hour to get there and wait in line I was sent out because I had to redo the deposit I’ve done for years! The manager’s excuse was that there are new bank policies - never mind the huge inconvenience not even taking this one deposit would do. Garbage service.
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November 2023 by The club
Security at the entrance needs to be reeducated. Long live to your race , I dont know if he is white but when I came and I asked if their was one a line , the Hispanic people and him had the most unthinkable attitude. I had to explain him , cause I could be his supervisor . Apparently , he didn't care and has nothing to loose. The Hispanic ladies were rude and racist , pointing their fingers showing me the queue as they were talking to a Dog, but I'm not surprised, this areas is so guettho. Everybody want to take his revenge on others race and also prepare and ready to fight... But not you Mr Security , you work here, stay professional. I'm not surprise ,it Allied their employé are drugs addict , knowing that for being there. They hiring everybody and without any Drug test..! Nasty place and environment!! Except ,if you belong to this.
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October 2023 by Andrea Mora
This branch doesn't deserve a star, terrible customer service. Every time we go for a consultation the advisor can never do anything, but other branches can!!
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August 2023 by Corey H.
My rating is not displayed. It would be a negative star. I really wish I could. I have been attempting to reach my bank (Bank of America) for three days now, with a simple financial question. No one answers. Always busy. The website is just as UNHELPFUL. Which is always the case. Everyone can't just go to the bank. I was connected to a picture of someone named Kelly. Which, is just another computer. Didn't even come close to answering my question. Then the AUDACITY! to send me to another page and ask for money. WHAT! ??? Just another example of how BANK of AMERICA takes advantage of their loyal customers! They should be ASHAMED of themselves. I'm being charged an EXTREME amount of money for an overdraft. I have been adding funds to pay it off. Now, I'm being threatened. My account will be closed on the 27th of this month. But, I cannot rectify it, be granted an extension or speak to a human being. BANKS OF AMERICA SHOULD BE INVESTIGATED EVERY SINGLE DAY. OR AT LEAST IMPLEMENT A MICROSCOPIC WATCH. HOPEFULLY, THAT WOULD BE A SOLUTION TO THEIR DISRESPECT AND DISHONESTY. AND OF COURSE, THEY COULD'NT CARE LESS ABOUT CUSTOMERS REVIEWS. WHY WOULD THEY? THEY ALREADY HAVE OUR MONEY. MINE AND YOURS. BE AWARE, BE VERY AWARE.
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August 2023 by Nick dos Santos
Terrible customer service, manager no where to be found when you need her, and the people who work have no idea what they doing.
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June 2023 by Teanny Yaneiris Arias Ramirez
Excellent service
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June 2023 by Fernando G
Wait 2 Hours
And I made the appointment by telephone
Bad service
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June 2023 by jonathan paulino
The worst service in Bron is given in this bank. I have a week to open an account and they have not been able to resolve my problem. I go at 11 in the morning and they tell me that there is no more space to sign up for an account.
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March 2023 by SHARIFUL ISLAM
This branch don't value customer's time. The weather is freezing cold or rainy, it doesn't mean to them. Most of the time 15-20 people inside and lot more waiting to the sidewalk but still they run the branch with maximum two window clerks. They have a sign-only business window but never served, I requested my business owner to switch bank immediately because they are wasting my few business-hours every week.
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February 2023 by Richard Oliveras
Security there is a joke and created more chaos than order. And of course the wait times were a disaster. A joke to say the least
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January 2023 by Cristie Peralta
I needed to submit a document due to my parent death and the lack of empathy is beyond description. Not only 4 hours to be seen then they started talking and asking beyond their job description. It is completely acceptable for the staff that the costumers wait for hours and we are treated like they are doing us a favor, not like we have business to conduct. So irresponsable
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December 2022 by w. “TSC145” w.
Racist minority employees, don’t come here unless u have an active account and are a spanish language speaker. These illiterates will take all day to complete simple account transactions. Very unprofessional & immature staff. Go somewhere else, just not here.
