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September 2024 by Richard Magee
Called Roadside Assistance to have our car towed, they assigned Val-U Towing, their driver Rob called to say what time he would arrive, very professional and knowledgeable, carefully loaded our car and delivered it to our dealer.
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September 2024 by Pat Carroll
If I could I would give this company zero stars. The worst towing company ever I will never go through them again extremely in profession and flat out rude. My car was supposed to be towed on the 1st of august it didn’t get towed till the 22 of august. Then because they couldn’t find anyone at the service desk which is a lie drivers village has people that honest to god greet you at the door and are open till 7pm. Instead of giving it to a employee or placing it in the drop box he put it in my gas flap and locked my car and it was my only key from there I called dispatch and was greeted with attitude and rudeness along with the owner Mat being extremely rude and instead of making any kind of offer to remedy the situation as I’m voicing my frustration he said what are you trying to get at with this conversation I’m busy. The lack of customer service and over all decency is a palling. I would never use this company. Please do yourself a huge favor and don’t ever ever ever use this.
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August 2024 by Sharon Peelor
This towing was for a rental vehicle and I just want to express my absolute gratitude for the service. Tyler was so nice, getting directly in touch to let me know the eta when it changed, not leaving me hanging. He also did a second check of the interior and noticed my night vision glasses before they were lost (black frames against black interior). And as courteous as could be! Awesome!
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July 2024 by Amy Kistler
Our car broke down yesterday on a windy steep road in the middle of nowhere. We called AAA. They dispatched Val U towing. Was told we would get a call from them. An hour and a half later no call. We called back to see what was going on was told the ETA was 3:30. Another hour past then 2 I called and ask what was going on. We had a 10 month old with us in 90degree weather. The guy from AAA called them. He said the tow truck broke down and that they Had to fix it before they could come and get us. They were on their way. They be there in 45 minutes cool now it’s 5 o clock. Waited another hour nobody still showed up called again and they called to see what was going on and they were like we’re so sorry we apologize. Will be there in 45 minutes now 830. Nobody still there on the side of the road a treacherous road mind you and my car is not totally off the road to begin with with an infant for 7 hours. We finally got the name of the tow company called them personally and they were like we’re sorry we know you were told 45 minutes but it’s gonna be another hour. We finally asked if we could leave because we actually called somebody to pick us up and they said yes just leave the key there they would That was 9 o’clock the lady whose car was in the driveway told us that at 11 o’clock when she went to bed the car was still sitting there. This is a totally unacceptable thing to leave three people with a infant on the side of the road for eight hours and then leave the car sitting there for 12 hours. AAA needs to stop using this company asap
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June 2024 by Tony Olsen
They were fast courteous and the operator knew his stuff and completed everything professionally.
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March 2024 by Colleen Mahoney
Waited over two hours for a tow that was never actually dispatched but I was receiving ETA updates showing the truck was coming. When I called to figure it out what was going on I was told that he was too busy and had other calls.
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January 2024 by Chantal Harrington
Fantastic friendly amazing service.After hours of frustration with my roadside assistance insurance (Good Sam) I decided to secure my own tow as we were stuck on an interstate highway.Val-u tow reached us in less then 1 hour after we called.Driver was friendly and funny and quickly had us back to smiles.Thank you!
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November 2023 by Kara Phi
Absolutely horrible, unreliable service. I called for a tow at 6:30pm and was quoted a pickup at 8:20pm. I called twice and was given the same message from the dispatch saying the driver was finishing his last call and would be on his way, given the time between the calls, that was clearly not true.The driver left a message for me at 12:30am when he apparently couldn’t find my car despite it being the only Nissan on the street. They never picked up my car.
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October 2023 by J T
Long story short.. i have a 97 Ford T-bird thats been lowered and has a full body kit.. and a broken front ball joint.. Corey was able to move my car up the ramp of the flatbed with ZERO damage using towing skates and wood blocks. He took his time and in this case..thats a good thing!! He really is a master of the art.. i highly highly recommend Corey if you have a low sitting vehicle that needs to be moved. I will definately be calling for him for any future towing needs. Thank you Corey and Val-U- Towing!!
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September 2023 by Lafromdaroc's (The Gaming Corner)
Value Towing was an awesome experience they showed up on time and made things easy. I would recommend them to my friends and family
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September 2023 by Iman Abraham
This company is not very reliable. They were supposed to be here 3 hours ago and every time I call to inquire status they say “30 minutes away.” Do not use this company unless it’s impossible for you to use some other company. Otherwise you will be waiting for hours.Service: Car towing
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February 2023 by Zac Hartmann
Waited over 4 hours. The driver was always 90 minutes, delayed 50 minutes, 20 minutes away. Don't bother.
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January 2023 by Michael Marsala
unfortunately for myself had to have my car towed 3 times this week, I have Verizon roadside and Allstate Motor club, they were the provider each time. They’re funny, friendly, keep you up when you’re down. The guy this time was new to Valu and still just as awesome. I’ve even had them come out to jack up my car when I had it stuck on ramps in my own driveway ?Thank you guys please keep it up!!
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January 2023 by Theresa G.
The tow driver was prompt and accommodating. He was friendly and efficient. I am glad to give business to them.
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December 2022 by Steven Diaz
BAD CUSTOMER SERVICE! If you can have your car towed with another company, do so, especially if you want any communication (let alone good communication) between you amd the tow truck driver!Called to get my car towed at 1pm. Geico gave me 90 eta. VAL U Towing called me at 3:48pm [almost 3 hours later] talking about they’re 45 to 40 minutes away. My Car was supposedly delivered by 4:30pm. Regardless, within that 90 minute period there was NO COMMUNICATION. I asked the driver to text me when my car is delivered and he never did. I had to call Geico back and talk to the dispatch supervisor just to find out that my car was delivered. I found out at 6:55pm.BAD CUSTOMER SERVICE!If you can have your car towed with another company, do so, especially if you want any communication (let alone good communication) between you amd the tow truck driver!
