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September 2024 by Lekeshia Turner
Amazing place! Very professional and did very well with all services needed for my maxima which I'm very protective over.
Thank you all and thank you Stan!
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July 2024 by Kurt Eschbach
My business vehicle was stolen and damaged. I immediately went to Nu-Look, they handled all the insurance issues, ordered the parts, fixed the vehicle properly and did so promptly, so that I was not inconvenienced by long delays. I highly recommend them.
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June 2024 by Janell Reynolds
They were absolutely awful I had them tow my car after an accident I come in the next day and the couldn’t even find the right key to my car they are going thru all these Subaru keys and not only that but they insisted I had to take my licenses plates off and seat covers and basically everything out of the car and took my licenses plate bolts just so they can tow it to the company I wanted to fix it after that experience I will never have them tow or even touch my car ever again!!
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April 2024 by Sheila Vedo
I was referred to Nu Look through an insurance claim. The bumper and back left quarter panel were damaged and Nu Look said they would replace bumper and obviously fix all dents. Quoted 3-4 days. 2 weeks later I get my car back and I must admit the paint job was beautiful, hence the 1 star I did give them. Other than that completely horrified by the job. First off my bumper was not replaced yet the insurance company was billed for a replacement bumper. On my drive home the bumper almost fell off because not a single push pin, and 2 bolts were never installed. Not only the bumper but in total 17 push pins around the back of car were not installed. The belt line molding was broke during disassembly and instead of ordering a new one as they should have they just glued it on and didn't even get it straight which left a large un even gap. The door weather stripping was installed on the fender molding instead of the door. That I caught upon picking up car so made them fix it immediately. The body work is noticeably wavy around the gas filter door and the bumper where they re worked it (again this was supposed to be a bumper replacement) Left taillight is now loose as well. Have also found a chip due to the bumper protector being put on wrong so it was hitting the hatch. So far I've spent $ 324 to fix the issues they caused. Push pins, license plate mount, touch up paint, bolts, belt line molding, and bumper protector. I'm not sure any garage can be trusted fully however when they are charging as much as they do for labor and are charging for new parts that clearly were not new then something should be said to help others avoid such a place.
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January 2024 by colleen driscall
The office staff were wonderful. They absolutely destroyed my paint job, though. I had a dent in my driver's door and they returned it completely scratched and just a mess. Buffer swirls all over the car. I didn't notice at first, until my car was in the sun, after I drove away.
I'm not sure what happened, they've done beautiful work for me in the past, but this is beyond subpar repair work. It was a small dent and now my entire right side clear coat is shot.
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October 2023 by James Nichols
Great work looked as good as new
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September 2023 by Thomas Genovese
They did a great job on my truck very very pleased.
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September 2023 by Joe Wilkins
Friendly staff. The do high quality work.
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September 2023 by Random Joshx48
Good place to work love to go back
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August 2023 by B
My car was in for repair, paid by insurance in full. They were polite, gave updates routinely (twice weekly, ~Tues & Thurs). They went over the list, talking line-by-line about what needed to be done (like taking off nearby parts) for repairs. They also did some cleaning inside (of at least the floor mats), which was unexpected and unmentioned. I accidentally left a bunch of quarters inside but it seemed untouched.It was supposed to be in for 5 days but there was supplemental damage which extended it another week (mainly parts delay). It was disappointing when they revised the estimate to the next Monday (originally Friday) but apparently it was just to be safe because it was done by the original Friday target. There was a misunderstanding where one employee said repairs were finished but they were waiting on payment from insurance (which I called and they already said went through) but calling back again I got someone else who said the car would be ready to pick up. I'm not an expert in pricing but it feels like they want to do full, proper, restoration work but that also commands a premium price.The repairs seem well-done (looks new) and I'm more than happy with the job done.Service: Auto body & trim repair
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August 2023 by Ariel
Personally, I just received my car back. The work was in very good condition! During my time with them we battled out the insurance company ,had a holiday, drove a loaner car, and the shop got the stomach bug all around 2 months. However, they were good about keeping me up to date. The amount of things I had torn out of the back section to fix it was 5 pages long. Not everything is perfect because the reassemble and paint took longer. I will say they do everything they can to get it done and will make good on any issues you might have afterwards. I give them a solid 4 stars.
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October 2022 by Naomi Eleftheratos
I took my car to Nu-Look to have it fixed after a accident. I was told it would be in the shop for 14-17 business days unless there was other issue when tearing it down to fix.As with my luck it needed more parts so that extended the pick up date on my car as they had to order the parts.upon pick up I notice bubbling in the paint, I went back in and told them about it. They than went and talked to the employee who painted it he told them that it was probably from the humidity and to bring it back in a couple weeks to have it buffed out. Upon picking my car up it was the same. I then went back in and told them that they didn't get the bubbles out,I next talk to the manager who came out to look at my car to say the least she wasn't very happy with the job that was originally done on my car. She than told me to bring my car back and they would repaint it and put me in a rental car until mine was ready. Upon pick up my car was repainted and had no bubbling. Thank you Nu-Look for your outstanding service!!
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September 2022 by The Righteous One
Very nice and miscommunication happened and staff help resolve it
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September 2022 by Chuck Boloko
If you come here expect to be very disappointed.
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September 2022 by Morgan Osborne
Been given 4 separate dates on when I would have my car back, now I have a date it will be in the shop. They have had my car since the beginning of July. Told me multiple times they would talk to their boss about a loaner car and never get anywhere. DONT WASTE YOUR TIME HERE. They might give the soonest date to get it in but don’t follow through with date you will have it back by.
