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October 2024 by Joan Monteserrato
My dog Weston always receives excellent veterinary care and the grooming services are phenominal!!
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October 2024 by Jean Delucca
Doctors and medical staff are very caring and loving
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October 2024 by Angela G
They are all very accommodating and all very kind. The Twins are exceptional vets, and very compassionate and also very personable and kind.They take wonderful care of our little girls.
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October 2024 by Jennifer Baldassano
The Drs go above and beyond for your pet they are the best on Long Island
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October 2024 by Frankie Giorgio
Dr Citron^2 are great with my cats and I wouldn’t take them anywhere else.
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October 2024 by steve aylward
I have had 14 vets over 25 yrs I Will never go anywhere else ever again but be prepared for a very very long wait
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October 2024 by Nick Giglio
Our dog, Nash, always receives exceptional veterinary care by first-rate Dr's. Gilbert and Carlos Cintron.
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October 2024 by daniel galfano
We use to love bringing our dogs here but unfortunately the customer service has been terrible the last couple of years. You can't get through by phone and when you do the receptionist hangs up or she's just nasty on the phone. Very rude front desk. We found a great veterinary close by and staff was amazing and so was the Vet.
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October 2024 by Devon Hennessy
Quick and easy visit for our pup everytime!
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October 2024 by nini angelo
The twins are the main most amazing VetS My dog who did not like anybody loves them and I love them they do an amazing job. Thank you for all your care for my beautiful baby.
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October 2024 by Dawn Loveland
We admitted our pup to their hospital. The vets and staff were very thorough and updated us daily. They addressed all of our questions as they worked to remediate our little dog. We are very pleased with our experiences with Twins Vets. Our dog has been a long standing patient of over 10 years. We wouldn’t trust her care to anyone else!
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September 2024 by Rachel Biondo
Excellent vet to bring your pet!
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September 2024 by Paul Hedemark
Always happy with their care and concern. The Dr.s truly love animals and it shows! My dogs are in the best of hands!
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September 2024 by Ana Cedeno
I would like to preface the review with this. I have ALWAYS recommended Twins; They were my dog’s vet since he was around six months old. Never had an issue b4 this.
On 9/3, I noticed that something was wrong with my Sam, lethargic & gums were pale. Called Twins &knew that i wouldn't be seen bcs it was around 5:40 but I hoped they could point me in the right direction & send me his blood work results that he gotten about 2weeks prior to this. I spoke with Bianca & she was very nice over the phone. She told me I should go to the ER & recommended VEG in Commack. She told me she would send me the blood results, but she never did that day. At VEG, my dog was quickly taken in & I was informed that he had a large mass in his abdomen that was bleeding out. They told me he wouldn't make it past the night; I was absolutely devastated. After being given options and % of survival numbers for other options, we made the decision to take him home after being given heavy pain meds through IV so he could pass at home. Sammie did not pass thru the night & around 11:30am the day, i knew he needed more meds. I was relieved that Twins was open bcs i trusted them more than any other place to help me. Sam was familiar with them &hoped he would feel more comfortable there if i had to euthanize him. I called them &spoke on the emergency line with someone and informed them of the situation. I wanted to know if they could administer pain meds and they told me this was possible, but they let me know that there was only one on call doctor available as all the regular doctors were out for three weeks. I asked if they would be able to give the med in the car because i didnt want to move him around too much. She put me on hold to ask the doctor &then told me that the doctor was in a consult so i had to wait for a call back. Bcs she had told me that they would be able to give me the pain med, i decided to take Sammie there right away because i didn't want to make him wait longer than needed. When i got there i spoke to a woman at the front desk who told me that they couldn't do anything bcs the only doctor available was in a consult. I went through everything that was going on and very clearly told her that pet was going through end of life care. not an ounce of compassion or understanding from her. I told her that my dog was outside in the car but she very flatly told me that i needed to wait for the doctor to call me, this was around 12p. I have to say during this whole ordeal, dealing with this woman, who seemed annoyed that i had even come to the office, was one of the worst parts of this situation. When i tell you, she did not care, she VERY CLEARLY did not care for my situation. I felt defeated in that moment and didn't know what to do. I was not expecting to get seen right away but i hoped that during a situation like this that they would at least try to help him or show some kind of compassion for my baby. I am so glad i didnt wait for the doctor to call me because by the time Dr. Ruiz called me back at 3:36p, my sweet boy had peacefully passed at VEG. Actually when i received that called i was in the middle of making arrangements for his body as i had already made it home with his remains. Craziest part is during this phone call with Dr. Ruiz, i informed him of what happened and i threatened to place a bad review and within the hour, i received another call from Twin's Vet, which went 2 VM. They wanted to discuss the phone call that i had with the doctor, which shows me that a bad review was more pertinent for them than my dog when he was in need. I am so disappointed at how this office dealt with this situation & genuinely feel that it was irresponsible of the owners of this place to have left only one call doctor there while they were gone for three weeks. Throughout Sammie's life, i have always trusted this office for all of his needs and i NEVER would have imagined that they would fail him so horrible during his last moments.
RIP my
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September 2024 by Keith Mcgee
Always a good experience at Twins. My dog Shauna loves going there. Dr Citron and his staff are the best!!
