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8AM - 5PM
18014 Goodnough Rd, Adams Center
Self Storage
“"I have been dealing with Waites for 5+ years. I have purchased Polaris atv's and Indian motorcycles from them. Each time has been a great experience. I find my deals have always been fair, purchase's and trades. Matt's team including Todd in sales, Bob in parts and service, Becky, The 2 Nate's and Paul are always ready to help with everything. I enjoy working with them now and in the future. I have also referred my fellow riders to make purchase's also. I am glad we have a caring dealer within our reach and wish them the best."”
“Unit as described. Had some glitches getting in on weekend but customer service was wonderful and we were able to unload. Online reservation and pay was a breeze. Highly recommended!”
“The temp controlled building on Water Street is very nice, however, my unit door latch at the outdoor storage on Rt. 283 is rusty and difficult to move. The staff are friendly, but I was disappointed I couldn't rent two units side by side as the unit assignments are generated through the computer. If a staff member rented it to me, the rent was much higher. Aaand the unit next to mine is still empty! Crazy.”
“AWESOME storage facility! Great owners. I accidentally lost my key and Steve came right over to help me. The online rental process makes it easy and it’s nice that they have a local office in Watertown.”
8:30AM - 4:30PM
21207 NY-12F, Watertown
Self Storage
“Shout out to Emily and Virginia! They were very professional and handle every thing with care.They did an excellent job packing up our house. They were fast and efficient. They worked great as team. We Highly recommend them!!”
“Getting our rental was a bit slow, but it wasn't Benjamin's (our agent) fault. They were short-staffed on a Sunday. I get it. I've worked in the service and retail industry before. People get sick/call off and there's not much you can do.Benjamin was polite, and personable, yet remained professional, despite dealing with multiple waiting customers.I lucked out and they had the vehicle I wanted for the time length I needed it for. I definitely rolled the dice by not making a reservation, and I'd recommend doing so in the future if possible.I did need to call once, after getting the rental because it was one of those new-fangled keyless key fobs, and I wasn't aware of it's location (or I missed Benjamin mentioning it to me more than likely), but Benjamin was able to tell me where it was.I was (at the time of return) ill, so my wife returned the truck for me. It was a smooth and painless process for her. And in my wife's words "it felt too easy". Honestly, that's beyond perfect. Big thanks to Mike and crew at U-Haul Moving and Storage of Watertown for making this an easy and painless process for us.”
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“Great experience! Friendly local owners. Their follow up was unbelievable. Called me when I was making my account to rent online, then called me after I rented to make sure all my questions were answered.”