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December 2023 by chad glasgow
Had Home internet for 6 months. Then service speed test dropped to 1 mbps! When I contacted T-mobile they said it wasn't available in my area even though It was. But I guess because of some nimrod at the store didn't assign me a local number I've lost my seat at the tower. What a waste of time, their techs keep saying oh yeah give 10 days, then give it 2 weeks. In the meantime charging me $50 a month for dial up speed for the last 2 months. So now I have to use a seperate carrier because these fools don't know what they are doing. Stay away from their home internet, xfinity seems the way to go, costs the same. F T-mobile and their dumb staff.
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November 2023 by Jo Rae
Worst place ever. Especially the manager. He is straight up rude and unprofessional. Does not care about his customers or helping out. I do not see how he became of that position when he does not know how to deal with people. All he repeats is to talk to district and not his job to deal with any situation. They need to find someone new and knowledgeable.
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October 2023 by Na White
-Zero stars-My visit was uninformative and the representative that was supposed to help was discourteous. I tried to ask questions about comparing phones since I was trying to shop for a new brand I never used, but was not given helpful feedback.It would be nice if this location had customer service training for their staff and representatives who know their products and the features associated. Very disappointing visit.
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May 2023 by Michael Hespe
Can't beat it seriously. Xfinity is trash.
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March 2023 by TAMMY SOLIZ
One 1 person working. Had to wait almost 10 min for them to greet me after I walked in as they were talking to another customer. Could have at least said hello. Ask about the 55 and over plan. First comment was \"are you 55 or older? I told him no... then he said I couldn't get that plan because I was under 55. I was asking to see about a plan for my parents. I just turned around and left.
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March 2023 by Google user
One 1 person working. Had to wait almost 10 min for them to greet me after I walked in as they were talking to another customer. Could have at least said hello. Ask about the 55 and over plan. First comment was \\\"are you 55 or older? I told him no... then he said I couldn't get that plan because I was under 55. I was asking to see about a plan for my parents. I just turned around and left.
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March 2023 by jay vigil
Wasn't worth going......
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February 2023 by Marianne Van Riel
I had a problem with my phone and they help me right away I was very happy
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February 2023 by Kimberly Crapps
The two men in there were very unhelpful and acted like they could careless that my phone wouldn't charge. "Well if you have already tried that then there is nothing we can do" if that doesn't sound uncaring and rude then I don't know what does. I've been with sprint(now t-mobile) for three years now and this was the worst experience I've had ever with thus company. They should hire new people to take their place. Utterly repelling.
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November 2022 by Michele S.
I had a very positive experience at this location with Jaime and Rene. I walked in to find out information about switching from Verizon to T-mobile. I ended up switching to T-mobile, getting an awesome flip phone and saving some money. Both of these young men were polite, knowledgeable and helped me with transferring my service. I couldn't be more pleased with their help with all of my questions. Great job!
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October 2022 by patti Honeyestewa (Sisterbreeze)
My carrier has been good to me so far. Recently upgraded and the young ladies there sure do know their stuff! Impressive ?
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August 2022 by John
Allways helpful when I have any questions or need guidance. Thumbs up T-Mobile.
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August 2022 by Ruby Trujillo
Don't waste your time with them. They can't do anything since they're only a 3rd party store. They only sell the phones. They can't upgrade, activate, deactivate or transfer. Don't waste your time driving. Call T-Mobile customer service if you need something done.
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August 2022 by Margie Johnson
Rude girl at the desk, 55+ plan a joke, fees and taxes almost double the cost of the rate they quote you. No deal there, plus no family plan.
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August 2022 by Laura Hesser
Reynaldo was very helpful helping me find a new galaxy note phone. I love this new model!
