October 2021 by Tiffany Parrish
DO NOT BUY FROM THIS STORE OR EVEN THE COMPANY. It's very disappointing when you purchase from a business and they cannot deliver what the consumers buy from them. I'm not sure how a company can stay in business after reading all the reviews and the Better Business reviews for this company. I bought a sectional couch; the sales person was wonderful and we were told that the deliver will be a couple of weeks due to "COVID". It's funny how businesses are using this a reason for all the delivery issues nowadays. I sent a complaint through the Better Business Bureau. Someone calls from Texas; leaves a message and when I call back, it goes directly to her voicemail, and I have not received a call back regarding the delivery of the couch. This is the last time I will buying from Ashley Furniture. Still, no sectional couch after months of waiting and waiting. If you cannot meet the customer's demand, maybe it's best you give me and everyone else's refund for buying products that may never be delivered. It appears everyone is missing a piece and so forth. Please be HONEST with your customers.
October 2021 by jerry miah
I really appreciate Ashley staff taking the time and helping me out. I will return as a loyal customer.
October 2021 by Jewel J.
Going to the store was easy… I picked out all my furniture before I started looking for help… a nice woman whom I’m sure wasn’t a sales person helped me. Ordering was easy but the process I had to go threw just to cancel my order 7MONTHS later was bull**** if you ask me!! I do not recommend at all
October 2021 by Tonya LaBaume
We were able to shop sofas online, measure our room to see which fit and styles we liked best, and narrow our selections to 2 sofas. Then we were able to see both in store, sit in them and see the fabrics. This made for an efficient shopping experience in which we were able to find a sofa we love and that fits great in our room! Jamie, the Ashley store staff member, was super helpful in answering our questions and getting our sofa ordered.
October 2021 by Cheryl Harry
I went into Ashleys feeling frustrated because I was told the items I had ordered were going to be here in 2022. A year from now! I went in to cancel my order but a sales lady helped me. She took the time to look at other furniture pieces that were in stock and switched my order! I left feeling satisfied and happy!
August 2021 by Gail S.
NEVER AGAIN. I should have read all of the negative reviews before shopping here. I could have saved a lot of money. I shopped at the Albuquerque store and ordered from the Farmington store so items could be delivered to Colorado. HUGE MISTAKE. I ordered a bed for my home-bound sister and her husband. The Albuquerque salesman was great and talked me into a Tempur-pedic adjustable bed for them. At the time of delivery, my sister knew immediately that the bed was not going to work for them. Her husband slid off of the bed and fell to the floor. He has a lot of physical limitations (the reason for getting the adjustable bed). After calling the fire department to help get him up, he tried it again, and we had to call the fire department again that day. We immediately called Ashley Furniture and told them that the bed was not going to work for them, and they insisted that we had to sleep on the bed for 30 days before they could refund our money or exchange the mattress. We explained that the bed was stored in a different room and would not be used. They would not be sleeping on it at all. This didn't matter to them. We waited the 30 days and then tried to get a refund. Ha Ha that was a joke. First not being to get thru on the phone, no returned calls, etc. I kept getting the same information from everyone at Corporate, Customer Service, and the Albuquerque store. I was told by all that each store is Franchised and has a different owner, and that each store makes their own policies. The store manager was no help at all and said they policy is NO RETURNS. They wouldn't even offer a store credit to exchange for something else. Their answer was you bought it, it's yours. I am terribly disappointed that I will NEVER SHOP THERE AGAIN. I hope the owner reads this because their identity is being protected by the manager.
August 2021 by Marcella Marquez
Charlotte was so nice & helpful, found some really great deals on their clearance stuff.
August 2021 by krystena p.
I ordered furniture back in February 2021 with a hopeful delivery date of April. I have been given every excuse in the book as to why it is July and still no furniture. When I have called for the past few months to inquire about delivery my date keeps getting further away. However, I was excited to hear my furniture would be delivered July 29th, 2021. When the delivery team arrived to my home, I was less than impressed when they informed me only half of my sectional was being delivered. Well played Ashley Home Store, well played. If I had one piece of advice for fellow furniture buyers, DON'T! Please do not purchase anything from this chain!! Ashley's HomeStore is only looking to make a quick sale without any desire to try to make sure there is ANY customer satisfaction. PLEASE SAVE YOURSELF THE HASSLE! Needless to say, I am out money and without furniture waiting until Ashley Home Store decides they are good and ready to refund my hard earned money... I have called on 4 separate occasions to finally be "allowed" to cancel my order. I have been lied to at every turn. I have been told they were going to expedite the refund and to keep an eye out for the money in my bank within 24 hours. After the 24 hrs. was up, I called a second time only to be told that refunds are never "expedited"... what type of company is Ashley's HomeStore? If their employees are lying to get customers off the phone, just imagine the integrity of the higher-ups... This company has zero concept of honesty, or what it means to conduct business in a dignified manner. PLEASE, PLEASE RESEARCH THIS COMPANY BEFORE PURCHASING ANYTHING FROM THEM! 0/10 WOULD NOT RECOMMEND.
August 2021 by youtubers 37
We found what we were looking for but the process took awhile..altogether transactions were completed in 4 hours..we had to leave to run errands then go back. So, now the delivery will take 3 weeks. I am so looking forward to it. Otherwise furniture is very nice.
July 2021 by Sarah Clark
The lady that helped me came to me quick, gave me some information and then left me so I could look at the furniture. It was very nice not to feel like someone was following/bugging me. She made the checkout quick and gave me all the information I needed. Never felt pressured which was one of the best parts!
July 2021 by Sally Sue
They have a great selection and our sales person was very helpful.
July 2021 by Jennifer Gilmore
Our salesperson really knew her stuff, there was a much wider range of selections than the other stores in town, and the experience was pleasant.
July 2021 by Paul Stewart
Great experience. Sales associates were super friendly and helpful. Allowed us to shop at our pace and were still there to answer questions. Did an outstanding job getting us a delivery date we wanted.
July 2021 by Dorella Bunce
Amazing customer service!! We were not greeted immediately, which gave us time to browse before being approached. Michael was very helpful and knowledgeable. We were not rushed in our decision for our purchase. Very happy with this experience!
July 2021 by Alyssa Gutierrez
My Experience was so awsome at Ashley's HomeStore. Right away I walk in and was greeted so politely. I also had a sales associate walk up to me right away and Thank you Thomas! For being a great help to me in getting a new set for my room. Can't wait to see and have it. I hope it arrives sooner than expected.