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February 2024 by Jo K.
Went to have a frame made and Tiffany, the gal behind the counter kept almost yelling at me. I didn't know the exact size of frame I wanted and you'd think I was asking for the moon. Plus a 5.5 X 13.5 simple frame with 65% off was $87. no glass, no mat, nothing. Never again........
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September 2023 by Tony M.
They don't have the greatest customer service and friendly staff. They are good at making sure things are done right.
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August 2023 by M. H.
Today, we went to Michael’s to look for a donut pan. They didn’t exactly have what I was looking for. We made a quick loop around the store to see what else they had and left. As we were leaving, the woman at the cash register said in her walkie talkie, something along the lines of “they are leaving now”… Apparently they were watching us the whole five minutes we were there. We didn’t have a basket and I had a small purse. I don’t think we look suspicious enough to be followed other than we were the only non white people in the store. Not going to return.
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July 2023 by Marika D.
Today, we went to Michael's to look for a donut pan. They didn't exactly have what I was looking for. We made a quick loop around the store to see what else they had and left. As we were leaving, the woman at the cash register said in her walkie talkie, something along the lines of "they are leaving now"... Apparently they were watching us the whole five minutes we were there. We didn't have a basket and I had a small purse. I don't think we look suspicious enough to be followed other than we were the only non white people in the store. Not going to return.
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March 2023 by SCR RJR
Desiree was very helpful and considerate in the framing department. Ronda Reed
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August 2022 by Kellye R.
I love craft stores in general and Michaels has a large variety and inventory. When I need motivation or inspiration for my art projects, I can usually just walk through the relevant aisles and buy some new paint color or something. I love the rewards and coupons that Michaels gives you when you shop there. My issue is the prices to begin with. The coupons make the prices what they should be to begin with.
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July 2022 by Kasia W.
Needed to get two paintings framed (one watercolor on paper and one acrylic on canvas). Tiffany at Aaron Brothers (back of the store), took the time to help me make design decisions and make me feel comfortable with the choices. She even waited as I texted my husband some questions. Tiffany called me 3 days before the estimated date of completion, that they were done. I'm very happy with the final result.
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March 2022 by erma haney
Matthew is the best! I needed a photograph framed for a patient of mine that has limited resources and he gave me guidance and was very affordable. The work is outstanding.
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January 2021 by Illeise C.
I am an avid Michael's goer. And go to this particular location often, always with a fine experience. However yesterday was an extra great experience. I was in to exchange a big storage unit and I was helped by Robin. She went above and beyond to help me and make my exchange easy and quick AND saved me money. But it was her personality that was really exceptional. She was kind, friendly, positive, and so willing to help. Thank you Robin!
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March 2020 by Janelle R.
I went in to pick up my online order (order online and pick up in store). I was there right at opening and the girl who opened the door to let me I. Was so rude she didn't even greet me...she acted like I inconvenienced her by having her open the doors at 9am. I greeted her and apparently she is just not a morning person. I then encountered 3 more employees that weren't morning people either. I was able to pick up my order in a timely manner. I will continue to shop at the NE Heights location. Hopefully the NE Heights location will get the rose gold tray.
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October 2019 by LaLa G.
Always great pricing for my crafting and jewelry making supplies and inspiration. I'm here about every other week and always find great specials. I also love the online 40% off coupon. Clean store, friendly staff and I'm glad they're open 7 days a week. Love the great door buster specials
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June 2018 by Tena C.
Michaels has a little bit of everything. If you are a crafty person, you could spend a full day in here. We came for something specific and they had what we needed. The cashier was friendly and helpful. Our coupon for the discount didn't take from our phone, but she scanned in one from her register to cover us.
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March 2018 by Howie K.
If you're looking for custom frames, ask for Stephanie. Yeah, we went the pseudo-cheap route, in that we didn't buy original art work. We wanted to deck out our newish home with some faces of our favorite artists and thinkers, so we went wandering through the interwebs jungle and found fineartamerica.com, which had some pretty dope, affordable prints (Neko Case, Dalai Lama, Prince... yesssss). I figured I'd really score by picking up some cheap-o frames at Michael's and quickly realized that our prints came in unconventional sizes. That's when I asked the woman behind the counter, Stephanie, for some help. She was terrific. I knew, immediately, that I could trust her to creatively customize colors and nail the right frames, and she spent a good 45-50 minutes with me, individually working through each print, finding deals and discounts when possible, and honoring the artists who created the work. In the end I dropped a lot of cash on the job, but quite honestly, it was worth every friggin' penny. Our walls are gorgeous, and every morning, at breakfast, I give a wink to the Artist Formerly Known As...
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December 2017 by Bob L.
Huge, well stocked, lots of choice and its always very clean. The downside is that its horrifically expensive, making your craft projects rival the cost of store bought items, and sometimes exceed them. The staff is only somewhat helpful, as they often make significant mistakes and don't really know where everything is located. The lines at the registers can get long so be prepared to wait to check out.
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November 2017 by Tara B.
I Love michaels. That being said, I hate this one. There were not enough cashiers and I've definitely seen cleaner. But what was totally over the top for me was when the sales associate/manager with spikey black hair accused me of theft by asking if she could hold my items for me before I exited. I had put everything back and was leaving because 1. My kids were not having it anymore. 2. The line was long. 3. There were not enough cashiers and it looked like the line was going to stay long. If I had items, I would not have been leaving. Poor passive aggressive customer service skills. Hire more cashiers and clean the place up.
